Geffrey Cdj
map-marker Bedminster, New Jersey

No one picks up the phone, all I speak to is a computer generated speech

I bought a 2024 Subaru outback, limited, paid cash for the car, had a 10 oclock appointment, and didnt get out of the dealership until 3:15 in the afternoon. No one can give me an answer why I had to be there from 10 oclock in the morning until 3:15 in the afternoon, five hours and 15 minutes, no food, just water, Im 75 years old. Im not letting this go someones gotta call me back, 908-227-****, again Ron Wilson
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Javone S

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Verified Reviewer
| map-marker Albany, New York

I have a complaint about Oliver subru dealership

Subaru Of America - I have a complaint about Oliver subru dealership
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I had a really bad and unprofessional experience with Oliver subru of Vermont they don't value or appreciate their customers they lied to me about detailing a vehicle I spent almost 40k on and told me it was nothing they would do for me and to top it off they only gave me one key fob to the vehicle I'm still waiting on being reimbursed for the detailing services I had to pay for out of pocket not to mention after I gave my five Hundred dollar deposit to hold the car I was told to send a photo of my driver's license and once my sales guy Jhon seen I was African american he didn't contact Mr back for two whole day's that should have been my sign to not do business with them

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Grace W Wea

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Verified Reviewer
| map-marker Port Richey, Florida

CPO 2020 Ascent missing rear crash bar assembly

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I bought this car in March 2022. All required maintenance has been performed by the original dealership or the one closest to me.

First time I had the car in for oil change, they informed me it couldn't be done, apparently the oil pan was damaged.

So much for CPO.

Despite steady complaints regarding the transmission's "performance",

"techs" could find no problem.

Transmission defects were finally acknowledged and a new transmission has been installed. So much for CPO.

This car has required numerous repairs, been on a lift at least a

dozen times.

My most recent contact with Subaru service, the car needed brakes, routine, right? Tech discovered two lug nuts were broken off.

Service manager suggested it was my fault. I really don't play with car wheels, did I mention I'm 82 years old?

At the most recent service appointment, the "tech" discovered the rear crash bar and harness had been removed.

They'll replace it for $3300.

I declined that offer. Once again, it was suggested that I had removed this safety feature. It defies logic that I would remove one of the components for which I bought the car.

My question is, with all the repairs this bucket of bolts has required,

with the original CPO certification from the selling dealership, no one

ever saw this before? I bought this car strictly based on its safety

advertisement.

My goal was to leave it to my family when I no longer

drive. So much for that. It's a money pit.

I see you want files & proof of purchase.

I'm sorry, I don't have expertise to do that here. I'm happy to mail you copies of everything.

Let me know.

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Cons:
  • Subaru is avoiding responsibility for major problems

Preferred solution: Replacement of safety equipment

User's recommendation: Have your own mechanic go over a Subaru. CPO doesn't hold water

Crystal G Xyj

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Verified Reviewer
| map-marker Evergreen Park, Illinois

Take advantage of women

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I walked in by myself to purchased a use vehicle and they sold me a car that the transmission didn't work. Then pursed me to buy the extended warranty. They submitted the claim knowing it was a preexisting issue. Never told me anything. They lost the 2nd key to the vehicle and don't want to answer my calls. Not even to tell me why they submitted a claim to my extended warranty that I paid. Sad how they can do this.
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Loss:
$1300
Cons:
  • No worries to your issue
  • Fraud
  • Theft

Preferred solution: Full refund

User's recommendation: Beware of buying at Subaru dealership. Especially if you are women. They will take advantage of you.

Louise B Wet

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Dallas, Texas

Title was never completed. Only title is the original title showing Subaru of America as the owner of my car. I've provided the purchase agreement and the registration in my name.

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Title was never completed. Only title is the original title showing Subaru of America as the...

To correct the problem, the DMV said Subaru of America needs to fill out a form available on the DMV website. A title would be sent Subaru, which they can sign off on and send to me.

Subaru refused saying, "we don't do title work". The dealer who sold me the car offered to revise the paperwork but would need a power of attorney from Subaru of America (a common practice because of the Corporate-dealer relationship), but Subaru refused. Car can't be sold or traded in. They recommended I get a bonded title at a cost to me of $400-$500.

They could have resolved this issue in about 30 minutes with little to no cost to them. Instead it took more than a month and dialog with 4 people for them to deny any assistance to correct their mistake.

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User's recommendation: If there is any problem don't expect any assistance from Subaru.

Janice C Oph

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Verified Reviewer
| map-marker Garrettsville, Ohio

My car is a 2017 and it's junk

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I have a 2017 Subaru Impreza and I need over $5500 in repairs in a leaky gasket in the engine not even 90,000 miles on my car not happy
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User's recommendation: Do not buy one

john r Oox

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Verified Buyer
|

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Verified Reviewer
| map-marker Camden, New Jersey

Starlink billing

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Subaru Of America - Starlink billing
Original review Jan 15, 2024
Avoid Starlink services! Signed up for Starlink services for a Christmas gift on 12/25/23. Subaru decided to bill me retroactively to 7/22/22. I have made 9 calls, been transferred from customer service to customer advocacy to warranty. I have been promised callbacks twice with no response as of 1/15/24. Car is great, but customer service is a complete failure.
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Loss:
$95
Pros:
  • Great cars
Cons:
  • Horrible customer care

Preferred solution: Full refund

User's recommendation: Avoid the starlink service!

SAMANTHA S Yua

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Verified Buyer
|

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Verified Reviewer
| map-marker Rockwall, Texas

Car is a lemon

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Subaru Of America - Car is a lemon

I've been through a loop trying to get out of a car I bought from Norm Reeves in May. Had to get a new transmission the 3rd day I had it.

Took it back several times because it had constant issues. Was turned away each time and said nothing is wrong with it just like before the transmission went out. They didn't believe me. Took it to a second subaru dealership.

Did a transmission re-learn. Called customer service ended up with a gift certificate. Continued to have issues. Took it to a third subaru dealership.

Contacted SOA. Went through steps Mahdi said. Told him the dealership was not going to look at it again due to needing tires. He said to take it anyways.

So i did. They told me once again i need tires before they do anything. Why should I buy new tires if the whole vehicle needs to be replaced from something in it that's faulty and no one wants to believe me or take the time to look at it? They will not look at.

The guy had the audacity to tell me to take it back to the dealership I got it from(Norm Reeves) and have them look at it. After telling him everything I've been through.

I was so frustrated I hung up.

He had told me to stop being a *** but yet he was telling me one thing then telling me to do another after calling him out on what he originally told me to do. I'm so frustrated with the whole situation.

DO NOT RECOMMEND SUBARU ESPECIALLY NORM REEVES IN ROCKWALL TX.

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Pros:
  • Can be good cars
Cons:
  • Sold a lemon out of the bunch without wanting to resolve the issue

Preferred solution: Replacement of lemon car with car of my choice with no extra charges or fees placed on me, apology from Mahdi, apology from Norm Reeves Subaru dealership.

User's recommendation: Do not go to Subaru

Maria I Gxx

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Verified Reviewer

Scammed

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I purchased a used vehicle from a Subaru/ford dual dealership, I was charged extra up front for an extended warranty which was supposed to supposedly work in all states and even Mexico, so that suspension components and 113 other key components would be fully fixed, inspected and operable if not already in that condition; however after using the vehicle and needing to use the warranty- the entire process was a fight. I was scammed out of service and delayed an entire month; completely refused service until AFTER MY WARRANTY EXPIRED.

my husband has cancer and bought this car with me before we moved, he wasn't able to help me fight even though I stayed for 3 hours patient af in the lobby, left with the same issue had to return- still waiting to try to get a loaner but they refused that part of my warranty all together just refused to even have my inspector *** come out on the final visits.

Absolutely appalling. After reaching out to corporate the solution is apparently to beg My insurance to cover me for work out side of the date I was insured for, because Subaru dealerships decided to refuse me service so I wouldn't be able to afford all of the necessary work even though it was pre paid.

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Loss:
$13
Cons:
  • Scam people on used vehicles

Preferred solution: I would like to be compensated for having my life put at risk and want my vehicle to be fixed by Subaru corporate for they allowed this situation to occur.

User's recommendation: Never buy here.

Robert K Lzk

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Verified Reviewer

Information concerning data sharing

Can not get an answer from them. Are they sharing my driving data with outside companies (eg. LexisNexis)
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Pros:
  • Great safe car

Preferred solution: Answer to question

1 comment
Bob K Tmm

Same question. NY Times (3-12-2024) says Subaru shares its data with LexisNexis and Verisk.

They in turn share with insurance companies which may affect your premium. What do they share and how cam I stop it (Technical information, odometer readings, driving habits ???) ?

Anonymous
map-marker Staten Island, New York

Difficuly to get response concerning listing of my data

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I found out that car companies are sending data to insurance companies giving them information that can affect your rates. I tried to find out what Subaru was doing. Hard to get an answer. Finally Subaru sent me a form to fill out giving me options as to what data to collect and what not to collect. The fact that Subaru was collecting data should be reveled when you buy the car. The option to opt out should be given then.
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User's recommendation: Check with the dealer to find out what Subaru data is going from your car to Subaru and what they send to outside organizations.

Jessika S Thn

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Verified Reviewer
| map-marker Jersey City, New Jersey

Complaint

I returned a vehicle less than 12 hours after leaving the dealership and Manager did not accept vehicle. Said i will be responsible to buy and pay for the car
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Loss:
$1
Cons:
  • Customer service

Preferred solution: Avoid contract for financing. Application has still kot been submitted to bank

Resolved
Jack b Kch

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Verified Reviewer

Resolved: 2022 Outback having battery problems. The battery...

Updated by user Feb 05, 2024

Company fixed the issue and I have been provided with apology. I had to bring my vehicle back one week later for a new battery.

Original review Jan 21, 2024
2022 Outback having battery problems. The battery died 8 days ago and Conley Subaru Bradenton Fl charge the battery and said eeverything was OK. Now today BATTERY IS DEAD AGAIN! Help
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Christina H Hhq
map-marker Glendale, California

Auto shut off in my 2019 Subaru Forester does not work properly

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I have taken this to the dealer 2x for the same problem. The shut off does not work properly and this is DANGEROUS.

The car turns completely off at red light, stop sign, etc. randomly. You have to turn the car back on with the key. Dealership shop returns the car saying, "we could not duplicate the problem." Car continues to have this problem.

They tell me "we cannot disable that feature." I then read on the internet including AMAZON things to purchase to have this disabled. Dealership says "Oh I wouldn't do that." They give me this # 800 782 ****. NOPE.

I did finally get a # from the internet, 856 488 ****. They say they're assigning my case to a specialist.

We'll see.

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Preferred solution: I want my car fixed or I want another new car.

User's recommendation: Careful purchasing a Subaru with this feature.

charles g Zwm

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Verified Reviewer

No parts for recall

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we had our 2024 crosstrek inspected in sept 2023 for the dash wire harness recall,WRL-23, our servicing dealer advised us of needing ordering the needed wire harness to make the repair and has kept us up to date about it being back ordered today 4 months later we were again advised it was still on back order.my call to subaru of America was very court and cold, i felt i had gotten no where with asking for the part to be expedited. even after advising that i was a now retired dealer service manager for another brand all i would like is the part sent out so the repair can be done.
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Pros:
  • Great cars
Cons:
  • Bad dealer backup for service

Preferred solution: back ordered recall part shipped to the servicing dealer

Krista M Mjo

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Verified Reviewer

Problems with my Forester the horn and passenger airbag is broken

Problems with my 2015 Forester, the horn doesnt work and the passenger airbag warning light doesnt go off and will not protect the passenger. Seatbelt warning light doesnt come on when I have a passenger nor beeps I believe this is factory safety issue and Subaru needs to cover the cost to fix it.SRS airbag system light stays on
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Preferred solution: My SRS, airbag and horn system fixed at Subaru expense

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