Clay W Lih

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Verified Reviewer
| map-marker Little Rock, Arkansas

Dissatisfied disabled veteran

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Yes, I purchased my wife's 2020 Accent in December 2019. I traded in a Forester.

I have several complaints. Furthermore, I got a bill from this past December from the satellite company that you all use. They charged me 140. On a vehicle that I hadn't had for over a year.

I've called the satellite company, and I was put on hold on several occasions for 30 minutes before I hung up the phone. My other complaint is that you all had someone reach out to me last year about having my new Subaru in the shop 3 times for the same problem until they fixed it. I told her that I wasn't satisfied with my 2020 (which only has 12000 miles on it) and she said that she was sorry and that she would give us 3500 towards a new one. I have paid on a 72-month loan for over a year.

Furthermore, I told her I wanted the same payment on a new Accent on 63 months. (because they have zero %) She said that she would get back with me and I have left several messages for her to call me and I guess that she is hoping that I'll just drop it. I served this country from 79-82, and I am a Disabled vet and a member of the disabled vets of America. My PTSD is through the roof over all of this, but I doubt that you all care.

My friend here in Arkansas Tom Cotton is a Vet as well as a US senator.

He said that I should go public with this, but I'm not a vindictive person. I doubt if anyone will ever read this, but I am sending it anyway.

Sincerely,

Clay Walls

501-580-****

Disabled Vets of America

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Preferred solution: Let the company propose a solution

User's recommendation: I'm not sure yet

Barbara G Xku

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Verified Reviewer

We discussed the issue. The complaint will be sent to the authorities that be.

Very poor service at Bryan Subaru in New Orleans. I cant begin to write it all down in this format. Barbara Gordon 337-577-****
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Preferred solution: Let the company propose a solution

Gordon J Ksf

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Verified Reviewer

Subaru roadside assistance or the lack of assistance

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This was my first time attempting to use the service and I tell you I'm ready to cancel it. I've been waiting for over 3 hours for a jumpstart and the only response I've gotten is " we are sorry for the delay". Is this really the best I can expect from your roadside service? Because if it is I don't need it.
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Preferred solution: Return to AAA road service.

User's recommendation: Careful what you ask for. AAA never took this long.

Marie F Axd

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Verified Reviewer

Loss of confidence in dealership

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On 2/15/21 I took my Subaru Legacy in to Dyer Subaru for oil change and tire rotation. I knew my rear tires were at 27 pounds pressure prior to service. After service the rear tires were still at 27 pounds pressure obviously indicating that the tires had not been rotated. I contacted Wesley Gilbert, service manager, who apologized and said they dropped the ball. I pay dealership service prices because I trusted that they would care for my car properly but now my confidence and trust in Dyer are no more. Now I cant help but wonder what else I have paid for that hasnt been done or done improperly. Dyer Subaru is giving your product a black eye!!!
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Preferred solution: Let the company propose a solution

User's recommendation: Don’t trust this dealership

Susan B Omj
map-marker Albuquerque, New Mexico

Complaint

It took three calls to Roadside assistance to actually speak to someone who could help me. My car did not start but the automated questions wanted me to decide if I needed a tow or a battery service.

I didnt know! How am I supposed to diagnose my cars problem? Im not a mechanic. When I finally got through to someone who could help, she offered to call the towing operator and ask that they be available to try the battery first and then be able to tow.

The next problem was timeliness.

The original text said that Duggars would arrive in 60-70 minutes (a long time given that I was in a location in the center of town and there were no bad weather or other problems). After waiting 75 minutes I called Duggars. The girl in the phone said that I should expect to wait another hour or hour and a half!

What?!!!

I cancelled the service call with Duggars and called AAA. A service technician arrived in 10 minutes from Santa Fe Towing.

I will not be using your Roadside assistance in the future and will let everyone know that they should call AAA.

I did call Subaru Customer Service and was pleased with their response and concern.

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User's recommendation: Do not use Subaru Roadside Assistance if you live in Albuquerque

1 comment
Guest

AAA is also a subscription service that responds out of local tow contracts. Roadside is free. Then again you can't diagnose a car so how would you know the difference?

Mike M Hqd

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Verified Reviewer

Unresolved issue with power steering loss

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Updated by user Mar 17, 2021

no changes

Original review Feb 15, 2021
have returned my 2016 crosstrek to the dealer 6 times for complaint of intermittent loss of power steering. Issue still is not resolved. Their only solution is return the vehicle to dealer for for further attempts at repair. I do have documentation of visits to dealer for service
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Cons:
  • Fake promises to customers

Preferred solution: Apology

User's recommendation: Avoid Subaru

Celita Ofx
map-marker Solon, Ohio

How often should tires be rotated on a 2018 forester

Question wasnt answered. How often should tires be rotated on 2018 forester. Can rotating tires affect tire pressure light
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douglas a Ngu

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Verified Buyer
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Verified Reviewer
| map-marker Miami Gardens, Florida

I was lied and treated like trash in Lehman Subaru of Miami

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Subaru Of America - I was lied and treated like trash in Lehman Subaru of Miami
Subaru Of America - I was lied and treated like trash in Lehman Subaru of Miami - Image 2
Subaru Of America - I was lied and treated like trash in Lehman Subaru of Miami - Image 3
Subaru Of America - I was lied and treated like trash in Lehman Subaru of Miami - Image 4
My name is Douglas Anderson. Up to this point I was a loyal customer of Lehman Subaru Miami. I had purchased 2 vehicles from this dealer, a Crosstrek 2015 and the one I currently own, a Crosstrek 2019 and was planning to buy a third one for my wife which is not going to happen because of the following facts. I've been to this location several times for maintenance of my vehicles and other people's cars I had recommended. On Friday, 03/20/2020 I went there ( for the last time) to get a 5k service for my 2019 Crosstrek as I previously schedule for 1 pm. ( this vehicle is in my business name D. Concierge LLC ) Upon Arrival, around 12:40 pm, I was greeted by Lazaro Varas and after I explained him what I needed he told me the service was going to take around 2 hours. (It was basically oil change, patch a small hole in the right rear tire, tight up a screw on the roof cross bar and change a wrong screw on the plate that was wrongfully placed by this very same dealer ) After 3 hours waiting, I was told the car was almost ready. So I kept waiting for 1 more hour. When I asked him about my car again ( 4 hours at this point) I was told the service people were doing a test drive to see if everything was ok. Half hour later, the car was never brought back. So I went to the service area ( where only employees are allowed ) to find out that my car was still up on the lift, without the wheel and the patching work for my tire had not even started yet. I was lied to, straight face !!! Not acceptable. So I step in and asked to the mechanic named Josh, how long more it would take to finish it, and he told me, in a very impolite and nasty way that it would take at least half more hour. I mention to him that the car was already there for almost 5 hours for a service that should not take more the 1 hour. He was extremely rude and answered me in an unnecessary aggressive way, that he did not care about that and that was not his problem. At this point I was already fed up with the incompetence and disregard of the whole crew and ask to talk to the manager ( Jimmy Pena). I went to his office seeking for assistance and after explaining him the situation, his response for my problem was not only amateur but clearly from a person who is, obviously, not trained neither prepared to occupy a position of management or any leadership by any means. With his demeanor he showed no desire to help me and did not know how to react for the urgency of the situation at all. He simply was not able to make a decision or take responsibility for the mistake that was made by his crew. He told me that I had to calm down and that the problem was the crisis originated with the "corona virus" , he was understaffed and because of that the mechanics were working slower than normal. I've never heard such a lamed excuse. Even if that was true this excuse would be awful. The shop was fairly quiet compare to all the other times I've been there and using the corona virus pandemic to cover up for your mistakes and incompetence was just off limits to me and I told him that. Instead trying to help me Mr. Jimmy Pena, only gave me more problems, escalate the situation and made everything worse. I did not accepted that, and told him I was going to write a letter to the corporation and a bad review about his way to treat customers and again, his response was : " go ahead do whatever you want " Sorry, but I have to say that this gentleman should never be put to deal with customers in order to save the credibility of the Subaru's name. This is just a little advice I have to this corporation for future references, because as for me, Subaru already lost a long term customer. I am sure I am just one drop in the ocean for you, but from this moment, I will sure be one less drop in the ocean. After that, I went to look for help from whoever could help me and his boss ( Albert Moas ) came to talk to me and apologize about the whole ordeal, but it was already too late, I was already there for almost 5 hours and my car was still not ready. I had to wait another 20 minutes or so, and left without the plate screw been replaced and the service miles sticker was put on the window. Horrible service. Terrible experience. Waste of time. I am not coming back !!! I want to make clear that I am not seeking and will not accept any funds benefits, money, cash, discounts, vouchers, tokens, coupons or any other economic compensation. I really do not need and do not want your money or and free certificates, but I do expect a written apology from Jimmy Pena (the manager) and foremost Josh (the mechanic ) for the lack of respect, lack of consideration and for been treated like trash. I really wish I had never went there and hope you can make things right for your next customers
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Cons:
  • Customer service representative

Preferred solution: Apology

User's recommendation: Horrible service. Terrible experience. Waste of time. I am not coming back !!!

Anonymous
map-marker Buffalo Grove, Illinois

Parasitic drain of my battery

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Subaru Of America - Parasitic drain of my battery
Subaru Of America - Parasitic drain of my battery - Image 2
Called and explained a well known issue with battery drainage. The person on the line was courteous but at the end he still sent me to the dealership to "get it checked by a professional". I will be taking it to Grand Subaru in Bensenville IL for a quote for the repair as it is already known. How? I am applying a "not so professional video" that proves another suby owner's issue/fix. That person had the same issue and after going back and forward (which I am not planning of doing) finally got the dealer to catch the battery drainage from the DCM.The dealer had to replace the Telematics module as well as the internal battery.
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User's recommendation: Do some homework before Calling

Donald M Brz

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2019 Subaru Outback Steering Too Dangerous To Drive

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Updated by user Feb 20, 2021

Our car has been in Brandon Tomes Subaru repair shop for a week. They replaced the battery and I Scanned the car again.

The car still had 10 active electrical codes.

They cleared the codes and they are still working on the car. I have been to the Dealership twice,...

Original review Jan 20, 2021
Case#1-63767****47 , Case#1-64016****05, Case SR#:1-64678****41 We carried the car to the dealership between 20 and 30 times to get the STEERING PROBLEMS CORRECTED. The dealer shred the records.

After 24 months we had a rock chip the windshield (There is a Class Action Suite about the defective Windshields). We paid the $500.00 deductible and replaced the Windshield. Now the car drives much better. The young Service Advisor things it is funny that we have brought our car in so many times.

We have driven a car that was not safe to drive for 24 months.

I do not think that is funny. I have not received any help from the Dealer or Subaru.
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Loss:
$13586

Preferred solution: Full refund

User's recommendation: Check the reviews before you make your next big purchase.

Jaime G Dxr

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Verified Reviewer
| map-marker Napa, California

Poor Product and Customer Support

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My 2012 Subaru Forester had serious engine failure and has required a large amount of money to repair the short block and all the related parts. After some internet searching, I immediate found an extensive amount of information regarding the reliability and quality of these specific engines.

So much that there was a Class Action Lawsuit (my vin # seemed to be eligible at the time) regarding this engine model. Subaru had acknowledged these engines have a known defect and should have replaced them or at the very least Subaru should have informed every buyer, especially if purchased from a Subaru dealership, as my vehicle was.

Furthermore, the customer service provided by the dealership and Subaru of America has been completely inexcusable. My vehicle was at an official dealership for ten days and I never received any official diagnosis or specifics about the repair. In fact, I have never received anything from them, not even the receipt for my diagnosis payment when I was forced to tow it to another repair shop after no call backs.

Again, it was there for ten days.

Subaru of America repeatedly markets their vehicles as reliable and promotes a family brand. I have pursued support through Subaru of Americas Customer Support and have been told Because the vehicle has been removed from the retailer and taken to an independent shop, I will not be able to review this matter for any financial assistance. I have now been shown by the dealership and the parent company that they do not help their loyal customers and do not honor their brand.

I took my vehicle to an independent Subaru repair shop, meet the owner to discuss the repair.

He answered all the questions I had regarding the specifics of the repair. I am now expected to get my Forester in two weeks for a total of $5,900.00.

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Loss:
$5900
Cons:
  • Customer service
  • Brand loyality
  • Poor product

Preferred solution: Full refund

User's recommendation: Do Not Buy a Subaru

Kaye D

Inability of Subaru Finance to change my mailing address.

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I purchased a car at the Subaru dealership in Franklin in July of this year. At the time I gave them my home address and mailing address and specified that I wanted ALL information sent to the mailing address. My first payment coupon came to my home address and I assumed this was just a delay in paperwork, however, when my second coupon also came to my home address, I tried to get it changed. I called and got nowhere -- you get several phone trees to choose from; then I went to the local dealership and spoke with the Finance Manager, Christopher Brittain. He contacted Ashley Greig at Subaru Finance -- neither did ANYTHING to help solve the problem and it is now ongoing for 5 months. When I asked Subaru Finance to correct my mailing address with my payments, nothing has been done. I send the payment coupon, my check (which has the same mailing address) and a request for change to my PO Box. NOTHING has changed. I can't figure out if the people at Subaru Finance can't read or simply don't care -- either way it is horrible. I will again try to get this mess corrected when I send in my payment today. I'm not sure why Subaru Finance feels the only way to get anything done is on the computer or via a phone system where you never talk to anyone. Whatever the reason, the CUSTOMER SERVICE for both -- Subaru Finance and Subaru Motors -- is non existent. I love my car, but when my husband gets a new car this year I can guarantee you that it won't be a Subaru -- nothing is worth this lack of support from a dealership or a car company.
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Pros:
  • Great automobiles
  • Good cars
Cons:
  • Extremely poor customer service

Preferred solution: Change my MAILING ADDRESS

User's recommendation: Don't buy Subaru

1 comment
Guest

We just bought a Subaru and moved. It was easy to change our address online. Maybe try that?

Anonymous
map-marker Brooklyn, New York

No answer when I called

The Rudest man ever. Sal the manager. The worst customer service I have ever experienced. I firmly believe he should be terminated. His terrible customer service skills in no way stands up to that is expected and needed at Subaru!!!
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User's recommendation: Never go to Wakefield Subaru in MA

Tricia M Kxg

Recall and no recall

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Original review Jan 24, 2021
The email to Subaru is invalid. I just bought a 2014. Its out of warranty. I've read Subaru has an issue with the Air conditioning compressor clutch on 2014 **** Subaru xv crosstrek, impreza, WRX, and forester. The technical service bulletin 10-84-16 mentions clutch failure and an updated part but doesnt give testing information. Im having a terrible issue with the AC compressor. I cannot afford a $1400 fix. Isnt Subaru covering this issue?! The email below isnt valid either.
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Loss:
$1400

Preferred solution: Deliver product or service ordered

Candice P Eek

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Verified Reviewer
| map-marker New River, North Carolina

Highly Disappointed

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Subaru Of America - Highly Disappointed
I bought a new 2020 legacy (off the lot) It had about 50 miles on it. I have had it for 4 months and it has been in the shop more than i get to drive it. A new transmission had to be put in it at 2500 miles, the cameras have been recalibrated and one issue with the dash not working. I have to drive 40 miles everytime there is an issue. They do give me a loaner but it is still a huge inconvenience. I decided it may be a good idea to trade because im afraid of what will happen in the future. I am at the dealership now and they just told me there is nothing they can do for me unless I put a large amount of money down..... Wow Subaru... so disappointed. I live these cars, but hate the problems and inconveniences. Now im stuck in this unreliable car.... thats brand new
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Pros:
  • Used to be a good company
  • Animal support
Cons:
  • Not reliable
  • Car is constantly in the shop

Preferred solution: Full refund

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