Subaru Of America
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Little Rock, ArkansasDissatisfied disabled veteran
Yes, I purchased my wife's 2020 Accent in December 2019. I traded in a Forester.
I have several complaints. Furthermore, I got a bill from this past December from the satellite company that you all use. They charged me 140. On a vehicle that I hadn't had for over a year.
I've called the satellite company, and I was put on hold on several occasions for 30 minutes before I hung up the phone. My other complaint is that you all had someone reach out to me last year about having my new Subaru in the shop 3 times for the same problem until they fixed it. I told her that I wasn't satisfied with my 2020 (which only has 12000 miles on it) and she said that she was sorry and that she would give us 3500 towards a new one. I have paid on a 72-month loan for over a year.
Furthermore, I told her I wanted the same payment on a new Accent on 63 months. (because they have zero %) She said that she would get back with me and I have left several messages for her to call me and I guess that she is hoping that I'll just drop it. I served this country from 79-82, and I am a Disabled vet and a member of the disabled vets of America. My PTSD is through the roof over all of this, but I doubt that you all care.
My friend here in Arkansas Tom Cotton is a Vet as well as a US senator.
He said that I should go public with this, but I'm not a vindictive person. I doubt if anyone will ever read this, but I am sending it anyway.
Sincerely,
Clay Walls
501-580-****
Disabled Vets of America
Preferred solution: Let the company propose a solution
User's recommendation: I'm not sure yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWe discussed the issue. The complaint will be sent to the authorities that be.
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubaru roadside assistance or the lack of assistance
Preferred solution: Return to AAA road service.
User's recommendation: Careful what you ask for. AAA never took this long.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLoss of confidence in dealership
Preferred solution: Let the company propose a solution
User's recommendation: Don’t trust this dealership
Complaint
It took three calls to Roadside assistance to actually speak to someone who could help me. My car did not start but the automated questions wanted me to decide if I needed a tow or a battery service.
I didnt know! How am I supposed to diagnose my cars problem? Im not a mechanic. When I finally got through to someone who could help, she offered to call the towing operator and ask that they be available to try the battery first and then be able to tow.
The next problem was timeliness.
The original text said that Duggars would arrive in 60-70 minutes (a long time given that I was in a location in the center of town and there were no bad weather or other problems). After waiting 75 minutes I called Duggars. The girl in the phone said that I should expect to wait another hour or hour and a half!
What?!!!
I cancelled the service call with Duggars and called AAA. A service technician arrived in 10 minutes from Santa Fe Towing.
I will not be using your Roadside assistance in the future and will let everyone know that they should call AAA.
I did call Subaru Customer Service and was pleased with their response and concern.
User's recommendation: Do not use Subaru Roadside Assistance if you live in Albuquerque
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnresolved issue with power steering loss
no changes
- Fake promises to customers
Preferred solution: Apology
User's recommendation: Avoid Subaru
How often should tires be rotated on a 2018 forester
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami Gardens, FloridaI was lied and treated like trash in Lehman Subaru of Miami
- Customer service representative
Preferred solution: Apology
User's recommendation: Horrible service. Terrible experience. Waste of time. I am not coming back !!!
Parasitic drain of my battery
User's recommendation: Do some homework before Calling
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer2019 Subaru Outback Steering Too Dangerous To Drive
Our car has been in Brandon Tomes Subaru repair shop for a week. They replaced the battery and I Scanned the car again.
The car still had 10 active electrical codes.
They cleared the codes and they are still working on the car. I have been to the Dealership twice,...
After 24 months we had a rock chip the windshield (There is a Class Action Suite about the defective Windshields). We paid the $500.00 deductible and replaced the Windshield. Now the car drives much better. The young Service Advisor things it is funny that we have brought our car in so many times.
We have driven a car that was not safe to drive for 24 months.
I do not think that is funny. I have not received any help from the Dealer or Subaru.
Preferred solution: Full refund
User's recommendation: Check the reviews before you make your next big purchase.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Napa, CaliforniaPoor Product and Customer Support
My 2012 Subaru Forester had serious engine failure and has required a large amount of money to repair the short block and all the related parts. After some internet searching, I immediate found an extensive amount of information regarding the reliability and quality of these specific engines.
So much that there was a Class Action Lawsuit (my vin # seemed to be eligible at the time) regarding this engine model. Subaru had acknowledged these engines have a known defect and should have replaced them or at the very least Subaru should have informed every buyer, especially if purchased from a Subaru dealership, as my vehicle was.
Furthermore, the customer service provided by the dealership and Subaru of America has been completely inexcusable. My vehicle was at an official dealership for ten days and I never received any official diagnosis or specifics about the repair. In fact, I have never received anything from them, not even the receipt for my diagnosis payment when I was forced to tow it to another repair shop after no call backs.
Again, it was there for ten days.
Subaru of America repeatedly markets their vehicles as reliable and promotes a family brand. I have pursued support through Subaru of Americas Customer Support and have been told Because the vehicle has been removed from the retailer and taken to an independent shop, I will not be able to review this matter for any financial assistance. I have now been shown by the dealership and the parent company that they do not help their loyal customers and do not honor their brand.
I took my vehicle to an independent Subaru repair shop, meet the owner to discuss the repair.
He answered all the questions I had regarding the specifics of the repair. I am now expected to get my Forester in two weeks for a total of $5,900.00.
- Customer service
- Brand loyality
- Poor product
Preferred solution: Full refund
User's recommendation: Do Not Buy a Subaru
Inability of Subaru Finance to change my mailing address.
- Great automobiles
- Good cars
- Extremely poor customer service
Preferred solution: Change my MAILING ADDRESS
User's recommendation: Don't buy Subaru
No answer when I called
User's recommendation: Never go to Wakefield Subaru in MA
Recall and no recall
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New River, North CarolinaHighly Disappointed
- Used to be a good company
- Animal support
- Not reliable
- Car is constantly in the shop
Preferred solution: Full refund
- Prev
- 1
- ...
- 10
- 11
- 12
- 13
- 14
- ...
- 79
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
AAA is also a subscription service that responds out of local tow contracts. Roadside is free. Then again you can't diagnose a car so how would you know the difference?