Product: 2013 Subaru Of America Outback Car Clear all filters (10 of 10 reviews match)
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2.5
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Subaru Outback CVT Transmission Fail! Subaru customer service Fail! 98% of Subaru on the road after 10 years! FALSE! Our 2013 Outback transmission needs replacement right after our extended warranty which we paid extra for expired. The cost of a new transmission makes...
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Review
#1587803 Review #1587803 is a subjective opinion of poster.
Product
2013 Subaru Of America Outback Car
Pros
  • Look and styling
  • Nicely styled vehicle
Cons
  • Known faulty cvt transmission
Reason of review
Bad quality
Loss
$9
Preferred solution
Replace Known Faulty CVT transmission
Dear, Subaru I bought my Subaru Outback in 2013 with great expectations. I loved the ride. However I invested in a product that I expected to last me 10 years. I have maintained regular scheduled maintenance at the certified Subaru dealership I purchased the car from....
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#1571194 Review #1571194 is a subjective opinion of poster.
Product
2013 Subaru Of America Outback Car
Reason of review
Bad quality
Loss
$7000
Preferred solution
Let the company propose a solution

Subaru Of America in Carson City, Nevada - Recall woes

Had short block on my 2013 outback vehicle is losing just as much oil as it was before they "fixed it " , now they say they cannot get it in for two weeks , tired of the run around and being on hold for almost an hour just to talk to Service Manager at Lithia Reno Subaru.
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Review
#1544423 Review #1544423 is a subjective opinion of poster.
Product
2013 Subaru Of America Outback Car
Reason of review
Damaged or defective
1.5
Details
2013 Subaru Outback having the issue of high oil consumption. Having to put in 1 quart of oil in every week. I took it into the dealership not knowing anything about the problem with Subaru putting bad parts in their engines for that year and they just did another oil...
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Review
#1477024 Review #1477024 is a subjective opinion of poster.
Product
2013 Subaru Of America Outback Car
Reason of review
Bad quality
2.2
Details
I’ve been a subaru customer since 2009, my first new car. All my previous cars have been used Hondas. I was looking for reliable all-wheel drive car and found the 2010 Subaru outback. In 2012 Hurricane Sandy totaled my first Subie, so when I went to get another car, I...
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Review
#1449462 Review #1449462 is a subjective opinion of poster.
Product
2013 Subaru Of America Outback Car
Reason of review
Damaged or defective
Loss
$7000
Preferred solution
Full refund
1.0
Details
Subaru Of America - Furious Sudden Acceleration
Subaru Of America - Furious Sudden Acceleration
Subaru Of America - Furious Sudden Acceleration
Subaru Of America - Furious Sudden Acceleration
Subaru outback 2013 Sudden unwanted forceful acceleration, collision avoidance failed to engage. Back home safely from a local grocery, pulled the car slight on the driveway, stopped with foot on the brake to open the garage, about to hit the home link, must remain...
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7 comments
Anonymous
#1740995

2014 Outback 3.6 Limited. Earlier this week my wife went grocery shopping and was coming to a stop in a parking space in front of the store.

Her foot was on the brake- she was essentially parked- approximately 4’ from the sidewalk in front of the car- the car suddenly flew forward, engine revving as if the gas peddle was floored (it wasn’t!). The car hit the curb with enough force to blow to blow a tire and mounted the sidewalk between the parking space and grocery store. Despite the fact that her foot was on the brake and it was depressed, the brakes were having no effect in overriding the instantaneous surge of full power from the engine. She had to quickly take her foot off the brake and punch it with all her strength to stop the car just before it would have hit the building.

She immediately shut it off. Thank god no one was on the sidewalk in front of her- if someone had been they likely would have died. This was NOT a case of driver error and neither was the floor mat was jammed under the gas peddle. She was braking to a stop in a parking space barely moving as her foot was on the brake peddle.

She wears a size six shoe and her foot was not straddling the brake and gas peddle. We notified the manufacturer, the dealer and Transport Canada immediately. Transport Canada has launched an investigation and will be inspecting the car next week. Subaru has registered the complaint but we’ve had no follow up from them since my initial call.

The dealer’s service manager called back only after he was contacted by the Transport Canada investigator despite me having left 3 previous messages. The service manager seemed more concerned that Transport Canada was involved, stated that the complaint was above his pay grade and that he would refer the issue to the general manager- no contact from the dealer since then. I’ve come across numerous, identical complaints of sudden unexpected acceleration involving Subaru’s on other sites. This is an extremely dangerous and life threatening defect that must be take seriously and must be resolved.

All of the various manufacturers and most investigator’s routinely blame sudden unexpected acceleration on driver error (no doubt, the majority of these events are driver error. But not all.

My wife is now terrified to drive the Outback and refuses to drive it again- ever. And she absolutely loved that car until this happened.

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Review
#1311180 Review #1311180 is a subjective opinion of poster.
Product
2013 Subaru Of America Outback Car
Pros
  • Lives saved
  • Our lives saved
Cons
  • Extensive property damages
  • Got hurt
  • Future medical expenses
Reason of review
Bad quality
Loss
$99000
Preferred solution
Full refund

Subaru Of America - Disingage parking brake

Can't disengage parking brake on 2013 outback.
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Review
#1288880 Review #1288880 is a subjective opinion of poster.
Product
2013 Subaru Of America Outback Car

Subaru Of America - 2013 outback less than 85000 miles is POS

1.0
Details
This is the first brand new car I've ever owned. Bought new from dealer, now has less than 85,000 miles and has made countless trips back to dealership for repairs Replaced catalytic converter Replaced rear break sensor Replaced front right axl Replaced power steering hoses and pump Replaced third break light that was causing leak These cars are not made very well anymore. I keep having to cough up thousands of dollars for repairs and I'm still making car payments. I will never buy another Subaru again
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Review
#1123663 Review #1123663 is a subjective opinion of poster.
Product
2013 Subaru Of America Outback Car
Reason of review
Bad quality

Subaru Of America - Review in Dealers category from Redmond, Washington

1.4
Details
Subaru sold us 2013 lemon. Engine has been pulled twice and still under 30,000 miles. Under bumper to bumper warrany but trying to get them to fix the problem is like pulling teeth. We have the oil consumption problem asked them to do the test to prove its burning oil and what does the dealership do over filled our oil by alot. We have rusty engine parts and car just is problem after problem. I have many calls into Subaru of America and just get the run around. So pissed that Subaru screwed us on a brand new car and dont want to do anything about it to make right.Well they did offer to knock off 1500 if we bought another brand new car. Are you kidding me we would be losing thousands on our first new car we bought. What happened to good honest people that care about the product and the consumer and not just making a buck. Think twice before you by a Subaru they will just avoid you if any problem comes up.
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Review
#869619 Review #869619 is a subjective opinion of poster.
Product
2013 Subaru Of America Outback Car
Reason of review
Bad quality

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

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Subaru Of America in Asheville, North Carolina - Poor Customer Service

1.7
Details
We bought our daughter a Subaru Outback 3 years ago from Prestige Subaru in Asheville, North Carolina. She tried to schedule her 30K service but only got automated messages with no return calls. She had great difficulty speaking with an actual person to discuss what service she actually needed. After many unreturned calls, she scheduled a service online. When she brought the car to the dealership she was told she had scheduled the wrong service and they couldn't schedule her again for a month. She was going on a road trip in 3 weeks and needed her service before that time but they would not work with us. This situation created a safety issue for our daughter. By the way, this is the only Subaru dealership in her city. My daughter and husband called the service manager, Jerry Hogan, and once again left many messages with no return call. The service advisor, David Lewis, was polite but would not help us. Very poor customer service. Even the respect of a return call from the manager would have been appreciated. Think again before buying a Subaru if good customer service is important to you.
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Review
#827137 Review #827137 is a subjective opinion of poster.
Product
2013 Subaru Of America Outback Car
Pros
  • All wheel drive
  • Safety standards
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution