Product: 2017 Subaru Of America Impreza Car Clear all filters (10 of 10 reviews match)
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3.0
Details
I have a 2017 Subaru Impreza Sport with a malfunctioning audio system. I took it back to the dealer four times. They performed multiple software updates and even replaced the entire head unit but they could not fix any of the problems. Finally, they referred me to...
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Review
#1531583 Review #1531583 is a subjective opinion of poster.
Product
2017 Subaru Of America Impreza Car
Pros
  • Staff and management at the dealership level only
Cons
  • Corp exec reciting scripts and not reading report
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Have Subaru cover the expense, including installation, for buying an after market infotainment system which does not have the defects of the Harmon Kardon unit.
Tags
  • Infotainment Head Unit Cd Player

Subaru Of America in Whistler, British Columbia - Heavy Condensation inside vehicle

My 2017 Imprezza Sedan gets VERY heavy condensation on all windows on the inside of the vehicle - to the point of dripping from the sun roof. When cold, this condensation freezes on the inside, making driving hazardous, as it continues to happen even when I am in the car and moving. I live in a wintery area but these cars are touted as being very good in these conditions. Well, they are NOT.
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Review
#1464110 Review #1464110 is a subjective opinion of poster.
Product
2017 Subaru Of America Impreza Car
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
I purchased what I believed to be a new Impreza 2017 from a Subaru Dealership. A little over a year later my left rear BSD stopped working so I took my vehicle in to a local Subaru dealer. Apparently the sensor couldn't be reset using their computer equipment...
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1 comment
Anonymous
#1632335

Stop buying Japanese cars. All you're doing is to help sink America.

Somehow there is divine justice in all of this. God doesn't like Japan.

Review
#1451687 Review #1451687 is a subjective opinion of poster.
Product
2017 Subaru Of America Impreza Car
Cons
  • Fact that i discovered that my new car had hidden damage
Reason of review
Damaged or defective
Loss
$655
Preferred solution
Full refund
I am writing this review to express my total disappointment and dissatisfaction with Subaru of America. In May of 2018, Brown's Manassas Subaru in Manassas, VA repaired a bad transmission valve and solenoid under Subaru's Extended Warranty Program. It's obvious that my...
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Review
#1409554 Review #1409554 is a subjective opinion of poster.
Product
2017 Subaru Of America Impreza Car
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Let the company propose a solution
Tags
  • Transmission Failure

Subaru Of America - After WTP 75 recall problems

3.0
Details
My new 2017 impreza hatchback was recalled for a safety update named WTP75. After the recall this car began to have rough idling. Dealership and Subaru says it's by Design now.. they sent me a Dyson vacuum cleaner to be quiet about it.
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Review
#1278689 Review #1278689 is a subjective opinion of poster.
Product
2017 Subaru Of America Impreza Car
Reason of review
Damaged or defective
2.5
Details
I bought a brand new 2017 Impreza off the Lot from Lancaster County Motors on Manheim Pike in Lancaster, PA. At just 4,000 miles, the oil light was on and the mechanic could not find any oil on dipstick. I was told it was "normal" At 8,000 miles, same thing...
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Review
#1256203 Review #1256203 is a subjective opinion of poster.
Product
2017 Subaru Of America Impreza Car
Pros
  • Dealership was very clean and process smooth to purchase car
Cons
  • That my brand new 2017 impreza is burning oil
Reason of review
Damaged or defective
Loss
$28000
Preferred solution
Full refund

Glenwood Springs Subaru in Glenwood Springs, Colorado - Service dept scam

2.0
Details
Glenwood Springs Subaru - Service dept scam
I took my 2017 Impreza to the Glenwood Springs, CO dealership for a 6,000 mile service (oil change, tire rotation) and the cost was over $115 with a coupon. Therefore for the 12,000 mile service, I decided to do the service myself and purchased "genuine Subaru parts" from the dealership (oil filter, drain plug ring, air filters). However, at the last service the technician put Loctite on the oil pan drain plug and I cannot remove the plug to change the oil myself. What a racket! This is my 3rd Subaru Impreza and the only cars I have owned since I first purchased one in 1997. I have raved about Subaru cars and recommended them to everyone. After my experiences with a rip-off Finance Manager in Silverthorne, CO and this service scam in Glenwood Springs, CO as well as constant problems with the media features, I do not plan to ever purchase another Subaru. No wonder Consumer Reports took the car off of their recommended list this year.
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Review
#1126914 Review #1126914 is a subjective opinion of poster.
Product
2017 Subaru Of America Impreza Car
Cons
  • Servie dept put loctite on my oil drain plug
Reason of review
Poor customer service
Loss
$349
Preferred solution
Let the company propose a solution
Tags
  • 2017 Subaru Impreza
1.0
Details
I purchased a 2017 Subaru Impreza Sedan in April of this year in New Orleans, LA. It is the first brand new car that I have owned. I have been a die hard Volkswagen owner for many years, however, after knowing many very satisfied Subaru owners, I purchased one of my...
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Review
#1116086 Review #1116086 is a subjective opinion of poster.
Product
2017 Subaru Of America Impreza Car
Cons
  • Was lied to
  • After sales
Reason of review
Bad quality
Loss
$22000
Preferred solution
Replacement of vehicle

Subaru Of America in Westampton, New Jersey - The 2017 Impreza is a disaster

2.3
Details
Since the first day I picked up this car I have had nothing but problems! Radio *** off, plays on blast on one speaker, freezes, buzzed when I shift gears, no air conditioning. I wouldn't give this car to my worst enemy!!!
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Review
#1080472 Review #1080472 is a subjective opinion of poster.
Product
2017 Subaru Of America Impreza Car
Reason of review
Damaged or defective

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

Subaru Of America Reviews

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Subaru Of America reviews
2.5
Details
Below is the third letter I sent to Subaru of America after getting nowhere fast with their customer service for three weeks. Subaru Letter #3 Two days is not a long time. That’s how many days it’s been since I last emailed customer service. I haven’t received a...
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2 comments
Anonymous
#1305812

Mine has frozen up 3 times in the 44 days I have owned it. I had a 12 year old Toyota before and I have spent more time at the dealer with this new car than I did in 12 years with the Toyota It is crazy to have a new car require thus much time in the shop and for the fixes to not fix it

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Review
#994666 Review #994666 is a subjective opinion of poster.
Product
2017 Subaru Of America Impreza Car
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Let the company propose a solution