Product: 2018 Subaru Of America Outback Car Clear all filters (20 of 20 reviews match)
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Subaru Of America - This zesty 75 year old grandmother called Subaru in frustration.

4.2
Details
When I discussed my issues with a professional and calm representative, Jasmine, I was annoyed that I had waited so long to call. She listened and understood. The resolutions came quickly! Thank you, Subaru! Eileen Grover
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Review
#1705221 Review #1705221 is a subjective opinion of poster.
Product
2018 Subaru Of America Outback Car
Reason of review
Good customer service

Subaru Of America in Meridian, Idaho - Unresolved software issue

1.5
Details
I purchased a 2018 Subaru Outback for my wife new. She had mentioned her dissatisfaction for how the car stereo / phone was working. She has taken the car in 4-5 times now and it is still not functioning properly. I spoke to support and was essentially told that they were trying to figure it out. No general time frame given. I’m the one that bought my wife (what I thought was) a super safe a reliable vehicle to drive our family around. Now my wife doesn’t feel comfortable driving it.
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Review
#1658697 Review #1658697 is a subjective opinion of poster.
Product
2018 Subaru Of America Outback Car
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Resolved
1.0
Details

Update by user Sep 06

I contacted the parent company Subaru of America They made Flatirons refund my money.

Update by user Aug 07

Mr Crouch said " but the car gets you where you're going". This is a high end, 42k car new.

My 15 year old Highlander also gets me where I'm going. However, the ac still works and the...

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1 comment
Anonymous
#1729036

If it was a new vehicle you may have a recourse under your states actual lemon laws. Since you know where you live you can google it.

However, if this was a USED vehicle purchase then there is zero actions you can take. When you purchase a used car it is ALWAYS as is. You even sign paperwork when you purchase it that you understood that you were making a AS IS purchase. While I understand your frustration you need to focus.

Was it new? Then contact the BBB and the head corporate offices of the dealership. If it was used, then contact a mechanic because they would be under zero legal liability to do ANYTHING for you. Sorry but it is what it is.

Not saying don’t try, just that you will have better luck getting the issue resolved by contacting the correct parties. I’m not trying to be an *** but if it was used did you take anyone with mechanical knowledge with you? If you didn’t then sorry that’s on you. You never just buy a used vehicle without atleast 3 qualified people taking a look at it.

You use the test drive and go to your favorite mechanic and let them have a look at it. The sales people are NOT qualified to diagnose a vehicle so ANYTHING they tell you must be taken with a grain of salt.

Review
#1616201 Review #1616201 is a subjective opinion of poster.
Product
2018 Subaru Of America Outback Car
Cons
  • Sold a defective car
Reason of review
Damaged or defective
Loss
$36000
Preferred solution
Full refund
Tags
  • Poor Service

Subaru Of America in Atlantic, Pennsylvania - Battery died several times.

I have a 2018 Subura Outback. Bought in Nov 2017. Battery died several timmes, took to dealer replaced battery (bad cells), got it back after a breif time I left it set for 2wks battery died again, took to dealer they had it about 2 wks and replace the radio, about a month later it sat without starting and battery dead again, towed to dealer, cant find a problem , called Subura of America complained, doesnt seem to do any good. Paid good money for a car I cant depend on. READ THE REVIEWS BEFORE BUYING.
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Review
#1511101 Review #1511101 is a subjective opinion of poster.
Product
2018 Subaru Of America Outback Car
Reason of review
Damaged or defective
Preferred solution
replace car

Subaru Of America - Subaru really screws up

I am in the middle of the recalls on the 2018 Outback. What a cluster *** Subaru and Harman Kardon really screwed this up. I read the court documents from the class action lawsuit so I know I am far from the only one in this mess.
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Review
#1488433 Review #1488433 is a subjective opinion of poster.
Product
2018 Subaru Of America Outback Car
Cons
  • Harman cardon recall
Reason of review
Bad quality

Subaru Of America in Melbourne, Victoria - Recall on my car, I’m not willing to pay the lease because it’s been in the shop for weeks.

3.5
Details
I’ve emailed already, but no one has replied. I’d like to be contacted ASAP. I’m not going to pay this months lease. It makes no sense.
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Review
#1465782 Review #1465782 is a subjective opinion of poster.
Product
2018 Subaru Of America Outback Car
Reason of review
Problems with payment

Subaru Of America - New car not working

Yes constantly on hold whether from calling Subaru of America or contacting the dealer.
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Review
#1464237 Review #1464237 is a subjective opinion of poster.
Product
2018 Subaru Of America Outback Car
Reason of review
Bad quality
? Was it because it was worried the news would negatively impact sales during the 2018 year? And if the gas gauge is displaying inaccurate fuel levels (higher than reality) and higher miles remaining, does this mean that the miles per gallon reading is also...
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Review
#1454235 Review #1454235 is a subjective opinion of poster.
Product
2018 Subaru Of America Outback Car
Reason of review
Bad quality

Subaru Of America - Radio

2018 Subaru outback is now on its second radio waiting for a third. Every radio in the limited is going to have to be replaced sometimes twice. they have problems
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Review
#1444732 Review #1444732 is a subjective opinion of poster.
Product
2018 Subaru Of America Outback Car
Reason of review
Damaged or defective

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

Subaru Of America Reviews

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Subaru Of America in Edwards, Colorado - Where's the" Love" ?

3.5
Details
Bought our New 2018 subaru outback in May of 2018? Drove to Vail Colorado January of 2019. (First Brand New Car Ever!!!!!!) Consol with radio, GPS etc. went BLACK! Are you kidding me??? My 4 day vacation is now spent making calls to Subaru for nearest service, customer service and waiting for return calls. I don't have a cell phone, my gps was supposed to take care of that. Driving back to Dayton, Oh is a long drive without music and gps. It's a 1 to 11\2 hr drive to nearest dealership plus NO guarantee of resolution while here in Colorado. This doesn't feel like Love, I am so angry. And we just had the car serviced Dec 28 2018 for the trip. I regret ever becoming part of "the Subaru Family".
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Review
#1443177 Review #1443177 is a subjective opinion of poster.
Product
2018 Subaru Of America Outback Car
Cons
  • Repairs and suggested resolution
Reason of review
Poor customer service
Loss
$750
Preferred solution
Let the company propose a solution