Patrick C Ytp
map-marker District 10, Tennessee

Horrible customer service

8 weeks and two junk transmissions later. Courtesy subaru still hadn’t fixed my outback and I had to have it towed to a real transmission shop to be fixed I was forced to charge $1800 for this transaction with zero satisfaction
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Loss:
$1800
Pros:
  • Awd
Cons:
  • Im so upset

Preferred solution: Full refund

Richard M Wvs

Head gasket repair on 2006 forester

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$2.600 repair of head gaskets supposed to give me another 100 thousand only gave me 30 thousand and 2 years before repaired gasket failed again
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Loss:
$2200
Pros:
  • Great cars
Cons:
  • Poor repair
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

S S Jlc

I will NERVER EVER recommend this service to anyone

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Waited 2 hours only to be told the first company canceled and they were in the process of TRYING to find someone else. This is ridiculous. No phone call letting me know whats going on. Just left me sitting &;;;;;;;;;;;; waiting.
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Reason of review:
Poor customer service
Chuck B Pfj

Do not purchase

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1. Out of alignment in 12000 highway miles. Told I must have been off roading. Cost$120 2. Out of air conditioning fluid I two years. Needed recharge. Not covered. 3. Battery dead. Had to be replaced. Charging circuits ok. Cost $150. 4. Radio turns on\off and refuses to take input at random intervals. Known problem since 2016. The fix I am told is to reload latest software with a coast between $120 and $25. Data on the internet days it does not fix, yet they charge you. 5 Recall notice that describes problem, states no parts available and recommends that no one sit in passenger seat until fixed
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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Lynn A Rhf
map-marker Naples, Florida

Payience

As a 5 time Subaru owner I have never had to use Roadside assistance until now. Car battery dead. Cannot drive the car. Have submitted assistance form and called 3 times and been left on hold. Been 6 hours and no response. OUTRAGEOUS! No wonder its free
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Preferred solution: Let the company propose a solution

2 comments
Guest

I had to buy a battery charger to carry around in my car. The car wouldn’t start 4 times after parking.

So many other little things wrong.

I traded it in early. Got a Nissan after owning 4 Subaru’s

Guest

Settled nicely today.

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Anonymous
map-marker Barstow, California

Subaru commercial

No complaint !! Love commercial with faith Herman young blk girl she is do sweet & cute !! Good commercial !! All did a gd job in commercial !!
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Anonymous
map-marker Mccall, Idaho

NEVER ,EVER buy a new subaru.

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Traded a 2013 crosstrek for a new 2019 forester. The 2019 is DANGEROUS,all this new electronic "safety" nonsense is utterly HORRIBLE. Toyota told me they can turn much of it off at their dealership. I am off to trade for a new toyota highlander. My LAST subaru. NOBODY I've showed it to in my home snow country likes it,some own subarus but will no Bullshitmore.
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Resolved
Bruce M Hnk

Resolved: Avoid the Manufacture

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Updated by user Dec 16, 2019

After 3 months right parts installed this was resolved Mar 2019

Updated by user Dec 16, 2019

My time fooling with matter is what Pissed my off the most...there is no $$$$ for my time.

Original review Dec 16, 2019
Multi issues with 2017 Outback with electronics.... Dealer was awful, Sub Corp in NJ got involved which helped resolve issues.
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Loss:
$1
Pros:
  • Good basic design idea
Cons:
  • Poor electronics and dealership
Reason of review:
Poor customer service

Preferred solution: Build a better car and dealerships

Suzanne W Rni

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Buy the $800 windshield protection plan. You’ll need it

This will be my 3rd windshield to replace in a 2019 Forester. I’m so upset that I will not lease another subaru...unless they step up and fix the problem. I’m also paying $300?each time on top of the cost of the windshield to recalibrate the EyeSight. Come on Subaru...where’s the love?
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Loss:
$1000
Reason of review:
Bad quality
Bobby M Mkt

Not sure

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Bought my car at the end of last year and I've had nothing but break issue since I bought the car but Subaru will not correct the problem they keep telling me it's my fault and they cannot fix it
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Loss:
$500
Pros:
  • Vehicle service
Cons:
  • Vehicle keeps on having issues
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Andrew J Rtw

Call them!! They did as much as they could to help me and even let me know about some recalls that need to be done.

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Just had an issue with my car and calling them helped because they gave me the options of how to fix it. There honestly wasnt much they could do over the phone so I would say they are a great resource.
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Reason of review:
Good customer service
1 comment
Jonathan Nfv

Wow, you are either extremely lucky you got good customer service (congratulations!) or else you are a relative of someone who works for Subaru. I hope it is the first and not the second. Sorry, I just get suspicious when everyone else talks about how bad their customer service is (including me) and you rate everything as 5 stars.

Julieanne Twh

Paint chips on 2018 Sunshine Orange Crosstrek

Subaru Of America - Paint chips on 2018 Sunshine Orange Crosstrek

The paint integrity on the 2018 Sunshine orange Crosstrek is non existent. My car was purchased January 13, 2p18, just over 2 months ago.

I even purchased a clear vinyl bra with the delivery of my new car but right above it would be at least 5 paint chips on the hood alone. I have purchased new vehicles from other brands without any chips until years into ownership. I know not what could be done if anything, however feel it be of utmost importance to have the company aware and fix and discontinue this paint brand or method of application for this color in the future. Heres to another 7 years w

Of more paint chips to come!

I would appreciate some sort of response. Thank you

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Reason of review:
Bad quality
47 comments
Guest

Dealer has to repair to new standard! My 2019 was repainted 3 times completly contact dealer report to subaru

Ilaria Whf

What happened as a result? Did it get fixed??

Taysom Cbg

I have the same issue with my 2018 Crosstrek. The dealer tried to explain it as rocks hitting my car.

I told them they were wrong. If rocks were hitting then there would be deflection marks. These are circles popping out from underneath.

How do we contact Surbaru on this issue? There is no prompt on their contact phone number to speak to a representative.

Guest
reply icon Replying to comment of Taysom Cbg

Dealer first ..threaten then with lemon law dealer had 3 attempts to fix if not then go for if car is less then 24 months or 32 000 miles it falls under lemon law Subaru owes you a new car

Abdurahman Bsi

I am so angry!!! I just had to FIGHT to get my 2019 WHITE Crosstrek roof's repainted due to a paint issue.

Just picked it up and before leaving the lot we did a walk around with service and found ANOTHER area where the paint was cracking. I am back to square one and fighting to get it repainted on the doors now too. It is just a year old and less than 8k miles. I am so upset.

We NEVER use the auto wash we hand wash our cars and this is the first NEW NEW car we have ever had and it is fully paid off. It is making me SICK!!! I am so pissed off I want to trade it in and what I found out is that whis is happening to MANY crosstrek vehicles. I am thinking of asking to be placed into a different model because Subaru is painting and only authorizing one area a time and using the same damn defective paint that's on there now.

What happens when my lemon law warranty runs out and I cannot fight to get my monies back? I bought every damn warranty they had (or so I THOUGHT) but wasn't offered a paint one.

NOW My dealership says I can have some special protective wrap put on it for $1k. I thin Subaru should pay for it so I do not have to do this over and over again!!!!

Chloris Ewe

FYI..This falls under the Lemon law..If the dealership knowingly sold you a car with a documented problem..Its covered I use that term and small claims Court..And How to Correctly Spell Each persons Name that I Deal with So as to correctly spell it on court documents..Its been Working ..Got the dealership to look at chips and submit pics to Subaru Of America..Well see.. ill keep you updated on the best process to take! MCW

Chloris Ewe

I Purchased A 2019 Sunshine Orange Crosstrek,in Feb of 2019..I Have over 30 chips in my paint , Every metal painted piece on the car has a chip down to metal..had permaplate paint guard, they refused to even look at it! Ripoff, still fighting all the way to the top..GM of Subaru of Portland..says *** fix it Yet here i wait Sept..while those chips are all rusting

Guest

I have the 2015 orange crosstrek and have the same problem

Guest

Our 2018 Subaru orange Crosstrek has the same issue. I counted 15 chips.

That’s one for each 1000 miles driven. We’re awaiting Subaru’s response.

Guest

I just signed this petition for all Subaru owners! This includes all years and models. http://chng.it/HDy2byMp8h I have had so much back and forth between Subaru, they offered to pay half the repair out of "goodwill"

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Anonymous
map-marker Middletown, Delaware

Do not buy.

When I as a reasonably competent individual cannot change a headlight bulb on a Subaru outback, that is a sign of a piece of crap manufacture flaw. I would not purchase another Subaru because of something like this. towerscm@***.com
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Max B Wip

Do not by Subaru junk

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A 2017 Outback is 2 years old, has 20,000 miles is junk. Cheap plastic held together by the cheapest plastic available with poor fitting plastic is just garbage. Wires break loose on the rear door that caused the backup lights and radio not to work. Local dealer charged me $3000 to replace wiring harness on an extremely poorly built plastic junkpile of *** Cheap plastic continually fall off the junk pile. This the first and last time I by a cheap product like a poorly built and designed car from Subaru. It is a road hazard. You really screwed me over when I bought that load of crap. It is garbage. The radio\stereo is really a major pile of garbage also. That radio has the quality of a stereo that costs about $25. It's really junk. When and if it ever works. The car is just highly processed junk. I will never own another one, will dump this one off at the salvage yard where it be!ongs as soon as possible.
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Loss:
$20000
Pros:
  • Builds garbage
Cons:
  • Buikds garbage
Reason of review:
Bad quality

Preferred solution: Build a decent car

Kim S Ayv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

2016 Subaru Outback I hate that you can’t fit a full size spare tire in the spare tire storage spot.

I love my Outback car but every time I want to go on a trip I have to put the full size spare tire in the cargo area and then I dont have much room for my suitcases and any other items needed for my trip. Horrible design and it makes me mad every time I go on a trip.
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Reason of review:
Poor design of 2016 outback

Preferred solution: Let the company propose a solution

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