Subaru Of America
Reviews and Complaints
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Verified ReviewerBe careful using My Subaru App remote starter.
Get another roadside assistance program
The worst.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Issaquah Plateau, WashingtonSet up your MySubaru.com account at the dealership with the sales rep
It has been 17 months since I bought my 2017 Outback 3.6R I finally decided to set up a MySubaru.com account. I could not do so because my VIN "could not be activated." I researched and found this meant that Subaru still had my VIN listed under the previous owner.
I called customer service and explained. The representative said it would be fixed within 2 days and I would get an email notifying me when it was.
I received the email notification. I went to sign in, and realized I did not know what password had been used to set it up. I hit the "forgot my password" option.
After a security code was sent to my phone and I entered it, I was able to set up a new password.
However, I was then asked three security questions! I had no idea what the answers were. I guessed for each one, in case somehow my own information was used. It was not, and I was locked out of the account for entering three wrong answers.
It is Saturday, and Monday is Veterans Day, so I have to wait until Tuesday to talk with Customer Service.
The fact that my VIN was listed as belonging to the prior owner 17 months after I purchased the Outback is annoying.
The fact that the representative set up an account for me using a password and three security questions which I was not given the answers to is even more annoying. The fact that I am locked out for the next three days is the final annoying.
- Tough reliable nice looking vehicle
- Mysubaru website works poorly
- Customer service did not explain what i needed to do
- Vin number listed as belonging to previous owner
Preferred solution: 1) Assign the VIN number to the new owner when a car is sold. 2) Fix the website so it actually works correctly when one tries to set up an account.
Resolution to Problems
Defective 2019 Outback
- Constant need for reprogramming
- Subaru service department
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe CVT (transmission) and front drive shafts will fail prematurely
- Generally like the quality of their vehicles
- Automatic transmission
- Cvt
Preferred solution: Full refund
Nope. Buy a Ford.
Thank you Suburu! Thanks to safety being your priority, I still have my Son.
Leather-like seats split
- Animal support
- Animal rescue supporr
- Service indifference to my concern on ripped seats
Preferred solution: Replace seat cover at no charge.
Certified service Agreement
- Outback
- High pressure to purchase extended warranty
Preferred solution: Honor your service warranty! 7 years or 100,000
This service is unreliable, not consumer friendly, no follow up, no show after wasting a day
Torque Converter Problem
- Dangerous vehicles
Preferred solution: credit me for the repair costs
Never
Preferred solution: Let the company propose a solution
Breaking up with Toyota and putting a ring on Subaru
Great products can’t imagine going anywhere else. I’m picky but I like the design and safety If your not sure don’t worry it’s a great brand
- Capability and price
- Paint on crosstrek
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Yea its their fault you locked your keys in your car...
I have had an experience with poor roadside assistance as well. I called Suburu of America and they made it right!!