Subaru Of America
Reviews and Complaints
COST FOR AN OIL CHANGE AND TIRE ROTATION.
Preferred solution: Let the company propose a solution
Atrocious
Interior Rattling around the moon roof
Preferred solution: Let the company propose a solution
Slow nearly useless roadside assistance
- Roadside assistance service
Trailer Hitch not available for the 2019 ASCENT
Preferred solution: Let the company propose a solution
I'll Stay With AAA, thank you
Problem with a dealership
Failure to accept password
- All service provided by dealership
- Problems accessing website
Preferred solution: Let the company propose a solution
Subaru refuses to investigate oil consumption problems
In 2016 Subaru settled a class action over high oil consumption, agreeing to fix the many affected vehicles. In 2017 I bought an Outback from Dave Wright Subaru in Cedar Rapids, Iowa.
After about 6k miles it became obvious that it had very high oil consumption. I contacted the dealer (general sales manager, customer loyalty manager and few others). I received a reply that it was too close to the weekend for anyone to respond. So I waited, and waited ...
After one week I tried again and they would not respond at all. It seems that the new policy on oil consumption is to ignore any complaint.
Coming on top of the other major problem of Subaru engines (head gaskets), I am done with the brand an especially with this dealership. Subarus are about love, but only until you actually buy one.
- Outback cheaper than a honda pilot
- Refuse to respond to complaint
- Refuses to deal with complaint
Preferred solution: Compensation of $6000 for loss in trading Outback for another brand
Yes I'd like a call back
- Customer service representative
- Lied about price of car
- Negligence and disregard
Preferred solution: I'd never buy from you! My first and last experience.. that was below the belt
Throw out bearing destroyed
Long wait on hold
Remote starter does not work when cold!!
Dealership Not Refunding Money
Finally received my refund after many phone calls and threat of getting a lawyer and filing suit. I will never ever buy another Sabaru!! Customer service sucks!
Car broken during service
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Ya, walked away from buying at Clay …. they send in the masses to avoid ...