Subaru Of America
Reviews and Complaints
Stress crack in windshield
No dealer call backs, no dealer interest in appointments, no body has a clue about batteries.
Called Subaru headquarters, said I wanted an apt with a local dealer. that i had called five dealers in my area and none of them would call me back.
One would not even answer the telephone.
after three phone switches got a fellow who gave me a phone no saying it was the battery place. Called, NOT ONE OPTION let me call them. Everything was go to the internet. I was mad I did not want to go to the internet.
Called back, got a lady who started out mad and got better. She got me to the battery place and a sweet young lady with impeccable manners gave me a number, saying to give it to the dealer and they would give me a new battery. Set dealer apt. went to dealer.
said all of the work I did was for nothing, he still had to test it. Should have saved the three hours I spent trying to solve the problem working at my own business.
User's recommendation: You only think your dealer will give you a service appointment.
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Verified ReviewerWarranties
Preferred solution: I just want my car to get fixed and cover under the warranties
Dead car refused service refused apts
- Refuse to provide good service
- Refuse to provide good service
Preferred solution: Full refund
User's recommendation: Never buy a subaru
Correct issue with new car
Lemon subaru
User's recommendation: Dont buy Ny substu
Bad srxvice
Preferred solution: My car diagnosed and fixed properly Suburb said it’s not safe to drive needing new spark plugs so for 2 weeks I had no car My mechanic says
User's recommendation: Don’t go
I want to file a complaint
I spoke with one of your reps explained my problem which my car had gone in three times for the same problem sensor went bad the same one last time they had it is was for almost a month called at least twice a week to find out what was going on never got a call back got it back and guess what blew again and head gasket went told me wasnt worth fixing how does a mechanic change a sensor more than twice and not troubleshoot what was causing the sensor to go I understand the first two times but three is unacceptable your rep called the service advisor and she came up with some *** about cooling system problem and told him they changed water pump first but didnt explain on when they changed the water pump is when they did the timing belt and you always change water pump when doing timing belt its part of the timing belt procedure I think its actually part of the kit as a mechanic had told me so as someone that is on my 4th Subaru I feel I was *** by dealer and now I have to pay for the diagnosis and my car is not worth *** now since my loyalty means nothing I think Im done with Subaru and I will be sure to let everyone I have spoken highly about Subaru the truth also I dont have receipt of proof of purchase but I can tell you where and when I acquired my 4 Subaru should be hard to look up
1st- under Laura Diaz -2009 Subaru Impreza at donaldsons Subaru
2nd under Laura Diaz 2011 forester star subaru
3rd under Laura Diaz 2012 Outback donaldsons subaru
4th under Laura Diaz 2022 Outback hasset subaru should be easy enough to verify but as I have been treated I dont expect much from Subaru of America but figured I would let you know
- To many to list
User's recommendation: Stay away from subaru
We like the Subaru Forrester!!
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Verified ReviewerLemon
- Bad customer service
- Poor quality
Preferred solution: Trade my car in
User's recommendation: Stay away from Subaru- NOT reliable like they used to be
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Verified Reviewer | Munith, MichiganTo be compensated .
- Customer service responsiveness
Preferred solution: $1500
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mason, OhioI need info
- Safety value
- None so far
Preferred solution: Speak to a custmer service rep
User's recommendation: Ok
Car not on my Subaru account and I cannot log into my Subaru app
To say that my Subaru saved my life in a five time rollover and I walked away.
User's recommendation: Great car
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Verified Reviewer | Auburn, New YorkWarranty issue
Have a warranty issue neither the dealership nor corporate office care. They tell you one thing and it never happens.
Caught the dealership in several lies. Outback has 21k miles on it and can't be fixed as there are no parts for it anywhere in the U.S. Spoke to corporate office multiple times and they will get back to me (hasn't happened yet) 3 months this vehicle has sat in my driveway while I'M making payments on it. Dealership has a solution for me though, they said they would take it in a trade, nice solution as I'm still paying on the 1st one.
Horrible way to do business and a poorer way to treat a loyal customer of 10 plus years. Good job and customer service Subaru!
- There is no pros
- To long a list
Preferred solution: Full refund
User's recommendation: Don't buy Subaru as they do not back their product
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Buy a new battery. It's not subaru. You're just stupid.