Subaru Of America
Reviews and Complaints
Erratic operation of EyeSight on Subaru Outback 2018
We own three Subaru Outbacks. Our 2017 Outback has the EyeSight system and it has always worked great.
Our 2018 Outback, purchased new in December, 2017, has suffered from erratic operation of the EyeSight feature from the beginning, but now it has gotten so bad that it is interfering with our use of the vehicle. The system beeps every few seconds and it gives us an error message and EyeSight (as well as cruise control) fails to work every few minutes. This happens without regard to the outside weather or light conditions. We have cleaned the front window (inside and out) and have wiped the sensors but it still defaults to its erratic mode at least once a day.
Since it works on occasion, we are reluctant to drive to Denver, rent a car and drive back to Vail, only to hear from the dealer that there is nothing wrong with the car.
Is this something that others have experienced? Do you have any suggestions as to how we can address this problem?
- First time we are contacting the
Wanted a new Subaru without roof rack
Dead battery on a brand new forrester
Hello, over the weekend my Subaru Forester battery died multiple times. I was without transportation for 3 days and the car was towed to the dealership.
We have no family around. Subaru was aware my husband was away on business and I have small kids. They gave me the run around to not give me a rent a car. The battery was a faulty one .
The car is a 2017 Forester with barely any mileage. They were rude and condescending. Especially the secretary Marla who was like talking to a wall. Unprofessional and pompous.
Would not recommend them.
I had to call in sick for work due to no car and basically stranded for 3 days. Horrible service from Capitol Subaru San Jose Ca.
Negligence of car service
Friday 2/9/2018 I went to drop off my car because of the howling noise that I hear when I start up in the morning and also I’m due for oil change. I was st work the next day and said car is ready and told me about the recommendations.
I asked my mom and dad to pick it up for me because they close at 4 and I’m still at work . When my dad left the dealer he heard the loud noise underneath and thought that must be son was complaining about. Good thing my dad is a slow driver. When they got home my dad said that I cannot take that car to work on Monday the noise is not normal.
When I got home dad told me about the noise and drove few blocks and I was surprised about the loud noise like knocking underneath that I’m hearing. When I took my car to the dealer there’ s no knocking noise at all because that would be one thing I should’ve complained too. I googled just to see where would that noise might be coming from and there’s a video I played and they’re telling me to check the tires . I went to check my tires and to my surprise 4 LUG NUTS ARE MISSING , THEY INSTALLED JUST ONE and I don’t know how they forgot about it.
Do they not double check their work ? That is so dangerous. That would’ve killed my dad . That is totally negligence.
I called different numbers just to let them know what happened and said I need to wait Monday. I cannot drive my car to the dealer. They need to set up to tow it for me. And the bad thing is I need to miss work because of this problem they’ve caused me.
I really need to speak to somebody .
This is totally not acceptable . RC
Where has my gps gone?
Oil consumption on my 2017 impreza
Warranty doesnt cover my car!
- Cost of the diagnostic
- False statement on the wear limited warranty
- Worst customer service ever
Forgetting to order my part
Not happy with the CVT transmission.
- Warning devices
- Cvt transmission is very dangerous
Preferred solution: Full refund
Problem with a dealership
Poor quality car & service....TWICE!!!!!!
car ignition locked
Marketing
Bought a new Subaru to do from New York to Florida
Having done all service the Forester Gad a problem first at NY , the engine was replaced , then traveling down we had to stop at Greenville because the transmission was failing then we stayed there for 4 days to change the transmission
We began to travel and near Hilton Head the car began to split oil and not working
Again
We really need someone to contact us to help us to get to Coconut Creek Florida
ASAP
We need a car and somebody to take our Forester from here to Subaru Coconut Creek because we can’t wait more time
We bought Subaru because we want a reliable car to travel and this is a complete disaster of experience please HELP us !!!! Corina Tatschke 347 889 ****
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Verified Reviewer | Cherry Hill, New JerseyHORRIBLE CUSTOMER SERVICE
I would like to tell you all about my subaru story and how they treat there customers. I brought my 2015 wrx in for emissions recall 2 weeks later my engine blows up..
subaru paid for the tear down of the engine, but hung me out to dry on the rest so I had to pay 2600.00 out of pocket to get my car fixed. Took them to court and I won, and 7 months later they billed me for the rental car that I had while my car was being fixed. Most of the contact I have had is with SAM BROWN, who has been a NIGHTMARE to deal with( not returning calls, stalling me on getting my car fixed, 5 weeks it took and the only reason it was not longer is because i paid the rest of the bill). I had the car 2 1/2 years with no problems only had 26k, 2 weeks after they had it the engine blows up and they would not help me out.
Beware of SUBARU and there horrible customer service.
DO NOT BY A SUBARU, YOU HAVE BEEN WARNED!!!. I will keep posting this until they pay for the rental or until I have to take them back to court again ( which is probably the way it will have to work out), is this what u expect for a corporation?
- Subaru customer service
Preferred solution: Full refund
Do not abide by previous price quoted
after a great deal of research I decided to look into buying a Subaru forester limited. I test drove the forester..
I was pleased so I made a deal with the local dealership.. I was quoted a price and I gave a deposit so that the car could be ordered. Within 2 days I received a call from the dealer saying the price quoted to me was a misquote and they quoted me a much higher price.. I feel that the dealership should abide by the first price quoted and that I should not be penalized for their error.
This is a breach of contract.
I would appreciate your help in solving this situation. thank you
Angela Vitale Alivi13@***.com
Preferred solution: due to all the aggravation in this deal I feel I deserve at least a fair bonus
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Oh gawd. That's awful!
Dealing with her now. Very Unprofessional and not helpful in any form.
Can you believe her... u would think she OWNS subaru.. and no one else u can talk to other than her, Right??You are gonna have to take them to court, what happened!!