Subaru Of America
Reviews and Complaints
2015 Subaru Of America - Outback Car Review from Tallahassee, Florida
Bill Rapp Subaru Syracuse N Y
- Disrespectful and dishonorable sales manager rob
Preferred solution: Price reduction
Subaru Outback CVT failure and rip-off on replacement parts
- Liked car until expensive reair
- Dealerships
Preferred solution: Let us take the proferred amount of $2000 and apply it to the repair at our local garage.
Subaru Of America Car Review
Unbelievably bad customer service
Preferred solution: Let the company propose a solution
Oil consumption test fair to customer?
I had the oil consumption test performed on 10/17/2016 at Prestige Subaru in Asheville, NC. In a nutshell I was so close to qualifying for the repair the service manager, Jerry, said he was going to call headquarters to see if he could do anything.
The answer was no, even though I was close, I did not qualify according to Subaru's "formula". This seemed like such an inadequate response since I always have to add oil to my car between oil changes (every 5K miles) I was certain I should and would qualify. As the owner of the vehicle what matters to me is not some formula but the fact that I should not have to add engine oil so often. On top of this for some very strange reason Subaru did not put a low oil indicator light on the 2011 forester - which means I am constantly fearful that I will forget to check my oil or not check it soon enough and my engine will be virtually destroyed if i suddenly run out of oil.
YIKES. I am proud to be a Subaru owner and have been a fan of the Subaru brand, however, this issue has been incredibly disappointing and I am sad to say I could not buy another Subaru unless Subaru makes this right.
Oil consumption is NOT okay!
Preferred solution: My car to STOP consuming oil!
Suburu LEMON
- Problems w the car
Preferred solution: Let the company propose a solution
Subaru Of America Car Repair Review
2009 Subaru Of America - Forester Car Review from Kent, Ohio
Subaru SUCKS Buy HONDA
- Auto all wheel drive
- Lousy driving car and issues with quality of car
- Phone support is lousy
Preferred solution: Let the company propose a solution
Express Oil Change
We bought the car and one of the "special" deals with the dealership is that you get free oil changes for life. Not a big problem when you can schedule and go get the oil changed.
Now the have this "EXPRESS" service on a first come first serve basis. The first time it was 2 and 1/2 hours to get into the oil change, and then the 20 minutes to have the oil changed. 3 HOURS!!! Next oil change was only 1 and 3/4 hours, then 20 minutes for oil change.
Before this "EXPRESS" service it was 20 minutes. We want to be able to schedule our oil change. It doesn't matter what time of day we have been there, we always have to wait a minimum of 45 minutes.
This is horrible customer service!!!! The EXPRESS service is not express, so get rid of it and go back to scheduling!!!!!!!
Purchase a car
Preferred solution: better training to saes/managers to recognize customer requirements
No phone Tech Support, terrible dealer troubles shooting
I have the same code as most, misfire number one. Took it to Herb Gordon Subaru to repair.
They had the car all day and ran every test and could not find anything wrong. Of course I was paying per hour. I called Subaru and they would not help and said I have to take it to Subaru and I told them I just did and they could not find the problem.
I called the dealer and they said we can fix it and to bring it in and I replied, it was just there and you had it all day and could not repair it? I guess if you are paying $100.00 per hour, they will say they can fix it, but let them put a limit on the actual diagnoses
Poor Customer Service
- Vehicle
- Service department
Preferred solution: Let the company propose a solution
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we also have a 2014 outback that started using oil after 30,000 miles & my wife sister car doing the same thing. so now we have to keep a quart of oil in car where ever we go.Had two oil consumption test done but of course it pass because it has to use a quart of oil in 1200 miles . company still giving us run around.