Subaru Of America
Reviews and Complaints
Customer service and help/assistance suck
Subaru Of America - Oil Change Review from Schenectady, New York
Worst customer service I have ever received from such a large company. I would recommend people steer clear of Subaru as they have many problems with their vehicles such as oil consumption problems along with ringland failure with their 2008-**** Sti and wrx models yet have not done anything to take care of these matters.
Worst of all they don't follow laws and guide lines put in place for warranty matters. It's been two months with my 2014 Sti with 15,000 miles on it and had ringland failure and Subaru denied my warranty claim to fix it cause they suspect the vehicle has been messed with due to a heat shield missing( which I bought a spt heat shield for the car but never got a chance to put it on). The clips on my air filter box being different because when I changed the air filter I broke the clips and just went to a local auto part store for replacements. Then because I had a Subaru dealer install a cat back exhaust which has nothing to do with the motor it's self, yet they're still giving me a hard time.
Last but not least because my car battery died on me and the key count is low they're saying that a problem even tho the dealer tested my battery and it did come up weak. I just remember because my tires are alittle worn as well as my brakes and clutch that means I messed with the vehicle. I been asking for paperwork to prove what caused failure and what mods done to the vehicle to cause failure and haven't received anything. The dealer I'm working with says that they teared the motor apart and won't put it back together unless I fix it but the vehicle was running and driving I should at least have my vehicle returned to me in that way instead they gave me no warning of it not going to be able to be put back together.
I contacted Subaru of America and tried to see if they're willing to help and no luck I try talking to supervisors and they refuse to let me go hire up the corporate ladder. I WILL NEVER RECOMMEND ANYONE TO BUY A SUBARU OR DEAL WITH A SUBARU DEALER BECAUSE OF THESE REASONS. I will be posting my story wherever the Subaru community is, and let them know how this company treats its customers after spending 40 plus thousands of dollars on a vehicle only a year old. So thank you Subaru for leaving me with a great paperweight that needs a 7000 dollar motor.
Once again be advised with the way Subaru deals with its customers!!! P.s they couldn't even offer me a rental what a shame.
Also i went to take a look at my vehicle yesterday and the dealer has damage my transmission and a lot of other parts on my vehicle while removing my motor. And it seems like they wet only my car outside and under the hood while other cars where dry
2016 Outback Lemon
- People were helpful
- Auto all wheel drive
- Inferior parts
Preferred solution: Let the company propose a solution
Rivertown Suburu, Columbus, Georgia
- Vehicle
- Poor phone support
- Service
Preferred solution: Company should follow up with Rivertown and let them know of customer discontent
Review in Dealers category from Redmond, Washington
2013 Subaru Of America Legacy Car Review
Subaru Of America - 2015 Subaru Outback Review from Point Lookout, New York
When we inadvertently do not completely tighten the gas cap, check engine comes on along wit eye sight off and x mode and several other daunting lights. Am attaching a photo of this absurdity.
This is a 2015 SUBARU outback. My email is
Prospero1564@***.net
Arthur Boodaghian photo attached
Windshield 2015
- Service kept telling me it was a stone that hit my windshield
- Windshield broke 4 times in 10 months
- When it was carmax windshield poor quality on my vin car
Preferred solution: Let the company propose a solution
Poor Customer Service
- All wheel drive
- Safety standards
- Customer service
Preferred solution: Let the company propose a solution
Crappy Tires On 2014 Outback Review
Subaru Of America - Car Review from Grove City, Pennsylvania
Lets see, bought my wife a brz....nobody can fix the windows, that auto down when the door is open....they stay down. I'd be happy to disable it.
Put a wallet on passenger seat n airbag is on like someone is there. Noisy lifters, that the dealer made nothing but excuses for. Rearview mirror fell off.
Nice car to look at, but after 2 years of ownership and having to fix the car myself , the noisy lifters, because all anyone wants to do is blow smoke up my butt about, (they did not know I'm an ase cert. Mechanic), I put new lifters in, I disabled the utterly *** window down when you open the door, and put the new high pressure fuel pump in, that still sounds like a bunch of pissed off chipmunks, never again will we get a Subaru.
2006 Subaru Of America Impreza Wrx Sti Car Review from Santa Fe, New Mexico
IPod Problems
I have a 2016 Forester. When I try to use my iPod Classic on the USB port it plays a couple of songs then freezes up.
I can unfreeze it, of course, but not while I am driving! Sometimes the battery discharges, as well. This is extremely annoying. But I find I am not alone.
Many Subaru owners -- Outbacks, Foresters, Legacies -- have had the same problem and have found the dealerships unable to handle it. This is a problem at the manufacturing level, and it would seem that Subaru ought to work it out and issue a recall.
Preferred solution: Subaru should recognize, define, and correct the problem for all owners of 2016s.
Subaru Of America Commercial Review
2015 Outback windshield
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I totally agree -- Subaru customer service SUCKS. I brought my car in 3x for a safety issue.
The service people never took the car out for a drive, just keep telling me there is nothing wrong. I finally got a supervisor to test drive and they agreed that there is indeed a problem and would order parts. The parts came and they never called me. When I called them, they told me that they sent the parts back because there is nothing wrong.
They never fix any warrantee items. Why did I buy an extended warrantee? That was a total waste of money. I feel like I am in a Saturday Night Live skit on bad service.
The bottom line, I regret buying a Subaru. I had a Honda prior and never had a problem with service.