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Subaru Of America in Montpelier, Vermont - Lack of service under warranty

2.5
Details
Bubbles of water in headlight. They have tech bulletin #07-59-07R saying water vapor can happen. I have to drive 28.4 miles one way to have a dealer look at water drops on the inside. Then I have to have it approved. Then I have to drive back to have it fixed. A local mechanic who does their accident repair work is not good enough to determine if it needs fixing. It will not be covered by warranty if I do not jump through their hoops. I bought a 2014 Subaru and my husband bought a 2014 Toyota. My service does not come anywhere near to what he gets fast and efficiently. I will know better next time.
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Review
#644786 Review #644786 is a subjective opinion of poster.
Pros
  • All wheel drive
Cons
  • Phone support
Reason of review
Poor customer service
3.2
Details
I purchased my first subaru in december of 2014, this was a pre-owned 2010 Subaru Legacy 2.5i CVT transmission. After the papers were signed and the car was mine I started to deal with issues that resembled a standard auto transmission failing... This scared me, but...
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2 comments
Anonymous
#999102

To all customers of SUBARU/owners of Subaru's since the huge money making company won't stand by their workmanship and it seems they do not then IT'S time for all owners to contact the ATTORNEY GENERAL'S OFFICE and make clear your complaints also channel 5 news but all need to follow through if you do nothing you will get nothing done

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Review
#641799 Review #641799 is a subjective opinion of poster.
Pros
  • Boxer engine
  • Look and styling
  • All wheel drive
Cons
  • Poor upgrade
  • Poorly arranged manual
  • Lack of dealer knowledge
Reason of review
Damaged or defective
Loss
$2500
Preferred solution
Let the company propose a solution
Tags
  • Subaru customer service
  • Customer Dissatisfaction
  • subaru class action

2011 Subaru Outback Review

1.8
Details
I own a 2011 Outback with 50K miles. I have replaced all brake lights twice ( they are burned out again) The headlights twice (what a job to replace a bulb) headligjt is burned out again.UNHAPPY !!
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Review
#639422 Review #639422 is a subjective opinion of poster.
Reason of review
Bad quality

Subaru Of America in Brewer, Maine - Subaru Refuses to Honor Brake Safety Recall

I Purchased a Used 2005 Legacy GT subject to Subaru's own Rusty Brakeline Recall- WKQ 47. Brought the car to QUIRK SUBARU in BANGOR Maine. This car had already had RECALL WKQ 43 done to it which involved "SPRAYING SOME WAX" on the rusting Brakelines... They blew a year later... QUIRK SUBARU performs a bogus "FREE 100 POINT SAFETY INSPECTION" that they use to Generate Revenue for themselves by identifying work your car doesn't need and that I never asked for, Then tells me they can't perform the recall work unless I pay for $3500 worth of unrelated repairs. I Contact Subaru of America and a "Senior Management Team" Yes Woman named BARBARA SAVIN refuses to do anything for me. SUBARU OF AMERICA is NOT AN HONORABLE COMPANY AND LOOKS TO TAKE THE CHEAPO WAY OUT FIRST, then REFUSES TO DO THEIR OWN RECALL CAMPAIGN! Fairly good cars... VERY BAD SHEISTER COMPANY!!! GET A TOYOTA INSTEAD FROM A COMPANY THAT WILL STAND BEHIND THEIR PRODUCT.
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Review
#634540 Review #634540 is a subjective opinion of poster.
Reason of review
Warranty issue

Subaru Of America in Everett, Washington - Very hard ride

3.0
Details
I traded in my 2010 forester at Roy Robinsons Marysville , wash. It had a good ride . 2015 is very rough riding, is this normal or should I have some concerns Dealer said it would take 6000 mis for it to break in. . Is this true or are they just pulling my leg. I took it in to see if they could do something about it but it didn't seem to help. It actually chatters your teeth on rough roads. It hurts my wifes back sitting in the passengers seat. What happens at the end of 6000 mis . Do I just have to live with it , or would you try to resolve the problem? Joe Legaz
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1 comment
Anonymous
#980989

You should be happy your Subaru dosnt burn oil. Mine burns oil and rides like ***

Review
#628238 Review #628238 is a subjective opinion of poster.
Cons
  • Follow up
Reason of review
problem not solved
Preferred solution
Let the company propose a solution
Tags
  • Subaru dealer

Transmission Review

Dealership says the transmission went out at 83,000 miles. Didn't even make it to the transmission fluid change miles of 100,000!!
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Review
#627934 Review #627934 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

2006 Subaru Outback Review

Second Subaru outback 2006 with 125thousand mile a pain in the neck it has cost me 2thousand dollar to make her work still have problems. Will never have other I find subaru not reliable.
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Review
#623484 Review #623484 is a subjective opinion of poster.
Reason of review
Damaged or defective

Subaru Of America in Topeka, Kansas - E waiting a long long time.

2.3
Details
2 months after buying a new 2015 Outback, we had an incident that resulted in a broken rear back glass window. The dealer and several windshield repair companies all have no replacement glass available. They had to order a new back glass from the factory. I was initially told it would be a few days to get the glass in. A week later I followed up and was told it be another few days, they're still fabricating it. A week after that, still no glass and was told it was shipping the next day. 3 days later, still hasn't shipped. 4 days later, now all of a sudden it's in another state. I keep hearing excuse after excuse. I really think they just lie and tell you what you want to hear just to hold you off awhile longer. Meanwhile I've had to rent various cars for the past 3 weeks ($500 so far on top of the $700 for the replacement glass) and I'm still being fed a line of *** on when it'll arrive. I'm sick of this ***. This was my very first Subaru and probably my last.
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Review
#613211 Review #613211 is a subjective opinion of poster.
Pros
  • Auto all wheel drive
Cons
  • Phone customer support
  • Poor phone support
Reason of review
Problem with delivery
Loss
$1200
Preferred solution
Let the company propose a solution
After 75,000 mile service, the engine blew 6,000 miles later. We even added a couple quarts of oil during the this time, because for some reason this car burns an abnormal amount of oil. We were driving on the freeway, all of the sudden, with no warning the rod bust -...
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2 comments
Anonymous
#1034967

Same here. 2009 Legacy with 75,000 miles.

No warning light, no leakage, nothing. Apparently the oil just burned up. Apparently Subaru's have an issue with excessive oil burning which I was not aware of until this incident.

Subaru even though I was out of the warranty period did cover half the cost which came to about 2000 dollars for a new engine.

But for me the damage is done and this will be my last Subaru car ever.

If I have to replace an engine at 75,000 I am concerned what will be next.

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Review
#609554 Review #609554 is a subjective opinion of poster.
Cons
  • Poor phone support
Reason of review
Bad quality, poor customer service, and defective product.
Loss
$6000
Preferred solution
Full refund

Subaru Of America - Failure to provide replacement bumper in timely manner

A truck ran a stop sign, resulting in my fairly new Crosstrek XV Hybrid having to spend the last month at the collision shop waiting for parts. My local dealer has been polite and knowledgeable, obtaining all the many parts needed except for a back ordered bumper; the new bumper's estimated arrival has been pushed back twice. I know I am not alone in the long waiting line for Subaru parts. I bought a new Subaru from my local dealer so I could get around in a Vermont winter. I am stuck with various rental vehicles...soon to be none...due to the inability of Subaru of America to provide the bumper. My auto insurance provides for only 30 days of car rental coverage. I am a senior citizen. I depend on a reliable vehicle and you are letting me down, Subaru.
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Review
#607729 Review #607729 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • 2014 Crosstrek Xv Hybrid