Filter by rating
filters
State:
Show
City:
Show
Product:
Show
My fiance' was harassed at this location while in your companies employ, by the manager and staff in the sales department and by office management at the same branch location. multiple reports were filed, numerous complaints were made, and all that she received as...
View full review
4 comments
Tamyra
#733289

But, isn't "Love a Subaru?" You should try making your complaint to someone who cares, maybe the State Employment Development Dept., or, the DA's office. A good lawyer might even take the case on consignment.

View more comments
Review
#392510 Review #392510 is a subjective opinion of poster.
Service
Subaru Of America Manager
Tags
  • Pleading

Subaru Of America review in East Hartford, Connecticut: Unsatisfied

Purchashed 2012 imprezza limited fully loaded.....this is my third Subaru and have never had a single problem...I bought this one because of it's so called excellent fuel economy 27 city 36 hgwy....well my ac compressor broke two vents the outside lights go out occasionally and my gas mileage is horrible do not get morethan21mpg and that is all highway miles i get more than that on my 15year old Forrester that has 160,000 miles on it...... back to dealer service dept.of course they can't find the problem.....contacted customer care center for Subaru 6 times got stuck with snotty agent tried everything they advised still not improving they said nothing they could do.....dissatisfied customer......
View full review
2 comments
Tamyra
#733291

The computer on my brand new forester says I'm averaging 28.5 mpg. Mostly mountain highway miles.

The "claimed" mpg for highway miles is 32. I can't complain too much. Mountain driving sucks more gas.

To be really sure, you have to keep track of exactly how much gas you put in each time you fill up and the overall mileage at the time of fill up by keeping a log. After a few thousand miles, add up all the miles driven, do the same with gallons of fuel added, and divide number of gallons into number of miles driven, and, voilla!, you have the indisputable true mileage rate that no untrustworthy service technician or computer can get away with lying about.

Anonymous
#643841

Strayed away from Toyota and bought a 2013 Imprezza because of the AWD and posted MPG. False advertising for sure.

Not even close to the advertised MPG. Neighbor also bought a 2013 Imprezza, he isn't getting the the MPG either.

Heard the same from others. Can you say "Class Action Lawsuit"?

View more comments (1)
Review
#391840 Review #391840 is a subjective opinion of poster.
Subaru appears to have the same type of inaccuracy with their advertised MPG ratings as did Kia and Hyundai. I'm 55 and a careful driver and am very disappointed in my 13 Legacy actual MPG. Subaru is ignoring the problem, saying wait until after the full break in...
View full review
6 comments
Anonymous
#669482

Our 2013 Legacy CVT with 13,000 miles is now getting 33.5 MPG on highway and 26 MPG in city driving. Be realistic re.

advertised MPG. Read the fine print that ALL manufactuers use: Ideal driving conditions, 5 speed manual tranny, expert drivers, and so forth.

View more comments
Review
#379418 Review #379418 is a subjective opinion of poster.
Bought a new '12 Legacy and have had it back to the dealer 5 times already to try to fix the *** manual drivers seat. Can't believe the Gubmint lets Subaru put such a piece a junk seat in a car. Internal seat springs breaking, seats tracks are sloppy and seat wiggles...
View full review
Review
#369933 Review #369933 is a subjective opinion of poster.
Product
Subaru Of America Car
I pre-ordered a 2012 Impreza 2.0I Premium. At about 5,000 miles it started to consume oil, and the springs had broken in the drivers seat. I called SOA, and they told me it was ok to burn up to 1.1 quarts per 1200 miles. I was also told that all of north america is...
View full review
8 comments
Anonymous
#876110

I've had the same problem with my Impreza. After 2 years they agreed to do oil consumption test and found that they needed to replace lower engine block.

After that was done within 4000 miles a leaky head gasket. This car is a nightmare!!!

View more comments
Review
#368248 Review #368248 is a subjective opinion of poster.
Loss
$4000
Subaru of Bozeman did the free inspection in less that 25 minutes, claiming there was no oil on the dip stick and I needed over 1300$ in repairs on drain pain, gaskets and rear access panel. I trusted these clowns and added oil to my car. Boy was I ***. I even called...
View full review
Review
#338913 Review #338913 is a subjective opinion of poster.
Service
Subaru Of America Repair
Loss
$50
I learnt about subaru's new product around march 2012. The website said it is going to be extremely limited and have to preorder in order to get one. I finally put an order in April 1st week hoping it to be first come first basis. Turned out to be farce. Its been...
View full review
3 comments
Tamyra
#733295

Try canceling your order and getting your money back. Then, take your cash to another, more honest car company.

View more comments
Review
#327681 Review #327681 is a subjective opinion of poster.
Product
Subaru Of America Car
Loss
$26000
I got a "tune up" at a Subaru dealer. They didn't even change my oil and filter, charged $350 and sent me home unknowingly with 2 mice nests and a chewed through wire in my engine. Had I not looked under the hood the next day, I wouldn't have known any of...
View full review
Review
#323605 Review #323605 is a subjective opinion of poster.
Service
Subaru Of America Oil Change
I previously was told that this failure would not be covered since the warranty had run out. As this was a major failure of the drive train I felt that since this part of the car should not have occured at this mileage. After providing detailed maintenance records...
View full review
1 comment
Tamyra
#733296

I've been reading reviews all morning, and this is the first one that had a happy ending. You have apparently found the first honest Subaru dealership in America. Congratulations!

Review
#320875 Review #320875 is a subjective opinion of poster.

Subaru Of America review in Boston, Massachusetts: Refused relief on replacing split differential casing

Update by user Jun 23, 2012

After some discussions and providing detailed maintenance records Subaru covered the entire cost which included the original failure but an aditional portion of the drive train that was found to be failing. I was looking at a $2500 repair bill.

The dealer ( Cityside Subaru) was extremely cooperative.

As note above customer service people finally came around. Alls well that ends well.

Update by user Jun 23, 2012

After some discussions and providing detailed maintenance records Subaru covered the entire cost which included the original failure but an aditional portion of the drive train that was found to be failing. I was looking at a $2500 repair bill.

The dealer ( Cityside Subaru) was extremely cooperative.

As note above customer service people finally came around. Alls well that ends well.

Original review posted by user May 19, 2012

2007 legacy wagon purchased two weeks ago from original owner. While driving a loud clunk followed by clicking sound. was heard. Dealer found the center differetial casing split. Stated that he had never seen this type of failure before. The car had 69,000 miles on it putting out of warranty Contacted Subaru customer service if they would offer some relief. Some transmission work perfomed in the past and Subaru is saying since it wa not perfomed by them they could not offer any relief. Customer sevice did not seem to care about customer loyalty given that the vehicle was only 9000 miles out of warranty.
View full review
Review
#319422 Review #319422 is a subjective opinion of poster.
Product
Subaru Of America Car