State: California Product: 2010 Subaru Of America Forester Car Clear all filters (1 of 6 reviews match)

Subaru Of America in South Pasadena, California - Recall POOR SERVICE -- SUBARU OF GLENDALE

We received the recall on the Tanaka airbag on a Saturday - we are leaving for a camping trip on Tuesday - a car full of kids and camping gear heading to Oregon. The replacement for the recall will not be available for for 8 weeks. Subaru of Glendal Tomas said they would get a rental but only play $50 a day which just gets you a car not a Subaru - not a Subaru equivalent. Leaving us completely screwed - so much for family, safety. The are low balling our family - who has owned a Subaru since 2010 - and not getting us another Subaru or equivalent even though 10 people have died from the Tanaka recall and thousands injured. I asked to speak to Ross the assistant manager who is making this decision and he would not come to the phone. Tomas said for me to call corporate and he did not know the phone number. I will be trading in our Subaru and never purchasing another. DONE WITH SUBARU - NOT FAMILY OR SAFETY FIRST
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#892465 Review #892465 is a subjective opinion of poster.
2010 Subaru Of America Forester Car
Reason of review
Poor customer service
Preferred solution
I want Subaru to provide me with a loaner Subaru or replacement a equivalent so our family will be safe during our road trip since the Recall replacment will not be ready for 8 weeks.

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Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
(800) 782-2783
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