State: California Product: Subaru Of America Customer Care Clear all filters (4 of 61 reviews match)
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1.0
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Update by user Nov 08

Subaru agreed to buy this truck back. Finally, today is the day I am returning the Subaru Ascent and will be signing paperwork for them to buy this car back from me.It's been a long process but I am satisfied with the outcome. Crystal who helped me throughout this...

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#1663849 Review #1663849 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I keep getting calls from extended warranty services. The only way ive gotten them to stop in the past is to complain to you. Please look up my history. The last time I left my phone number for a call back. No one returned my call, but the calls ended. They have...
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#1408374 Review #1408374 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service

Subaru Of America in Lake Forest, California - Subaru Poor service

1.0
Details
If you buy a Subaru you better make sure the car is equipped as purchased before you pay for it. Once you leave as I did at their Costa Mesa California dealership they never return your calls or full fill the promised add on's. I later contacted their corporate location Subaru of America and still could not get an answer or help in resolving the problem. they go on and on about how they care about their customers and their great service but never put their money where their mouth is. I was totally ripped off and suggest you find a automobile with a good service record not just talk
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#892700 Review #892700 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Cons
  • Service
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
I purchased Subaru Outback.The car is fine (so far). The assistance/service/follow up, in case of Subary caused problems SUCK; the people do not care. Once they sell you the car, they are done. I purchased the car for cash; my mailing address was put wrong (and...
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1 comment
Anonymous
#1178404

I totally agree -- Subaru customer service SUCKS. I brought my car in 3x for a safety issue.

The service people never took the car out for a drive, just keep telling me there is nothing wrong. I finally got a supervisor to test drive and they agreed that there is indeed a problem and would order parts. The parts came and they never called me. When I called them, they told me that they sent the parts back because there is nothing wrong.

They never fix any warrantee items. Why did I buy an extended warrantee? That was a total waste of money. I feel like I am in a Saturday Night Live skit on bad service.

The bottom line, I regret buying a Subaru. I had a Honda prior and never had a problem with service.

Review
#872634 Review #872634 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

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