State: California Product: Subaru Of America Oil Change Clear all filters (4 of 30 reviews match)
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Subaru Of America in San Bernardino, California - Issues with Subaru service center

1.0
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Just purchased a wrx went for my first oil change plug was left loose oil all over drive way went today for second oil chAnge they left the fill cap on top of battery I drove off oil all over my brand new engine
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Review
#1569781 Review #1569781 is a subjective opinion of poster.
Service
Subaru Of America Oil Change
Cons
  • Customer service representative
  • Service
  • Extensive property damages
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution
Tags
  • Did Not Tighten Fill Cap
MY 2013 OUTBACK WITH JUST 35,435 MILES ON IT NEEDED A VALVE ADJUSTMENT. THE MORNING I BROUGHT IT IN I CHECKED ALL MY FLUIDS, BECAUSE I WAS WARNED ABOUT HOW SUBARU WILL CHECK ALL THE FLUIDS AND MAKE IT SOUND LIKE THE PROBLEM WAS CREATED BY LACK OF SERVICE. AFTER BEING...
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Review
#808459 Review #808459 is a subjective opinion of poster.
Service
Subaru Of America Oil Change
Reason of review
Bad quality
After 75,000 mile service, the engine blew 6,000 miles later. We even added a couple quarts of oil during the this time, because for some reason this car burns an abnormal amount of oil. We were driving on the freeway, all of the sudden, with no warning the rod bust -...
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2 comments
Anonymous
#1034967

Same here. 2009 Legacy with 75,000 miles.

No warning light, no leakage, nothing. Apparently the oil just burned up. Apparently Subaru's have an issue with excessive oil burning which I was not aware of until this incident.

Subaru even though I was out of the warranty period did cover half the cost which came to about 2000 dollars for a new engine.

But for me the damage is done and this will be my last Subaru car ever.

If I have to replace an engine at 75,000 I am concerned what will be next.

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Review
#609554 Review #609554 is a subjective opinion of poster.
Service
Subaru Of America Oil Change
Cons
  • Poor phone support
Reason of review
Bad quality, poor customer service, and defective product.
Loss
$6000
Preferred solution
Full refund

Subaru Of America in Whitethorn, California - Subaru 2012 limited Impreza oil nightmare. New engine and now leaky gasket!!!

Bought the car new for my college bound daughter. Oil always quart low and dealer says no problem. 30 oil changes and finally dealer says it can't pass oil consumption test. Replaced lower engine block. Gave my 19 year old college daughter a car to drive while car in shop for 3 weeks, after 4000 miles bring back well she has since moved to Oregon for school and went in to dealer for the 4000 mile checkup, leaky gasket can't gaurantee that is all it is. However they will not give her a car to drive for she is not 25 so what the heck is a full time student/ athlete to do. As her mom I live 5 hours away. We have been more than patient but the first time subaru experience sucks!!!!! Very disappointed consumer.
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Review
#539142 Review #539142 is a subjective opinion of poster.
Service
Subaru Of America Oil Change
Reason of review
For having a piece of crap car and trying to work with dealerships to fix the problem. Santa Rosa, Ca service manager Cody has been great. My daughter relocating for school and finding more problems with new engine well the Subaru dealer in Medford, Or
Loss
$23000
Preferred solution
Full refund

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

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