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2.1
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Subaru Of America - Problems with multiple blinking lights on my screen displays

Update by user Oct 20

Subaru of America agreed to buy back this car. Too many issues with it.

My experience with this car & company was not great that I've decided not to get another Subaru even though they offered to give me another one.

The issue with customer service took too long. All...

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Review
#1659098 Review #1659098 is a subjective opinion of poster.
Product
2019 Subaru Of America Ascent Car
Reason of review
Bad quality
5.0
Details
Subaru Of America - Dog tested dog approved
Besides making one of the finest cars in the world I love your ads. We've been dog lovers for the past 45 years and currently have two English Bulldogs and two golden retrievers. We love the car wash ad. We also love the one where the Goldens have to turn on the wipers...
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Review
#1638253 Review #1638253 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Pros
  • Great cars and great image
Reason of review
Dogs in loaner cars
Preferred solution
Let the company propose a solution
Resolved
1.0
Details

Update by user Nov 08

Subaru agreed to buy this truck back. Finally, today is the day I am returning the Subaru Ascent and will be signing paperwork for them to buy this car back from me.It's been a long process but I am satisfied with the outcome. Crystal who helped me throughout this...

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Review
#1663849 Review #1663849 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Dear Sir and/or Madam: During the past few weeks (August 2019) I have attempted to make contact with Subaru Customer Relations Hotline via telephone {(800) 782-2783} and every time the pre-recorded message indicates that the office is currently closed. Thus, I am...
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2 comments
Anonymous
#1764902

Yep, our extended family owns 6 Subarus ( there will not be 7). 2010 hit 85K last spring - head gasket fails, 2010#2 hits 85K this fall - head gasket fails.

2011 will hit 85K in a few months - just can't wait! The sick joke is that Subaru customer service claims there is NO HEAD GASKET PROBLEM. What kind of cool aid are they drinking?????

I did get $1000 toward the repair in both cases but still out over $1000 for each repair. Bad enough that the head gaskets are failing but unacceptable that Subaru STILL denies there is a design issue

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Review
#1677014 Review #1677014 is a subjective opinion of poster.
Featured
Subaru Of America - NEED HELP !!!
Subaru Of America - NEED HELP !!!
Dear Subaru, I have recently received my 2019 Forester and Love the car its my 3rd forester. I've had a 2015, 2017 and now a 2019. I am writing however because after only having the car a month my windshield was cracked by gravel flying off a truck. I had Safe Lite...
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1 comment
Anonymous
#1663890

Is SafeLite covering the cost of the rental?

Review
#1467880 Review #1467880 is a subjective opinion of poster.
Product
2019 Subaru Of America Forester Car
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution

Subaru Of America in San Diego, California - Need my sun roof repaired

3.5
Details
Have have the problem of the sun roof making growling noise and not always closing. Have had the car to two dealers (four times) and no one can fix it. Do you have a dealer that knows how to fix sunroofs.
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Review
#1605960 Review #1605960 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Damaged or defective
5.0
Details
Subaru Of America - Breaking up with Toyota and putting a ring on Subaru

Update by user Sep 08

Great products can’t imagine going anywhere else. I’m picky but I like the design and safety If your not sure don’t worry it’s a great brand

Original review posted by user Sep 08

Bought two this year brand new and have zero regrets. They are affordable and reliable and most importantly SAFE and Capable.
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Review
#1648115 Review #1648115 is a subjective opinion of poster.
Product
2019 Subaru Of America Crosstrek Car
Pros
  • Capability and price
Cons
  • Paint on crosstrek
Reason of review
Good quality
Tags
  • Subaru Warranty

Subaru Of America - Air bags did not employ

Subaru Of America - Air bags did not employ
Subaru Of America - Air bags did not employ
Car totaled by hitting back of a tractor trailer, a semi. personal injury. No respond in 6 days from Subaru after I made a report. Where's the TSB. 760 285 6554
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Review
#1679744 Review #1679744 is a subjective opinion of poster.
Product
Subaru Of America Car
Pros
  • Auto all wheel drive
Reason of review
Warranty issue
Loss
$25600
Preferred solution
discuss my options
Tags
  • Total Wreck
1.0
Details
Subaru Roadside DisService - Don't cancel your AAA On 04/26/2018 I left work at 3 pm and my 2017 Subaru Impreza with 18,000 wouldn't start. Clicked, wouldn't start. I had cancelled my AAA I had for years when I got this new car so I pulled out my Subaru Road Service...
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1 comment
Anonymous
#1490480

OMG, I hope that doesn't happen to me when I am in an accident!!!

Review
#1243195 Review #1243195 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Cons
  • Customer service relating to recall
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Deliver product or service ordered
Resolved
2.5
Details

Update by user Aug 17

Refer to updated text. SOA came through in the end and replaced the transmission and picked up the tab.

Update by user Aug 17

I continued to plead my case to Subaru of America and they acquiesced and covered the cost of a rebuilt transmission ($9140.84)! Yahoo! It has a 3 year warranty, so...

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Review
#1592481 Review #1592481 is a subjective opinion of poster.
Cons
  • Repairs and suggested resolution
  • Cost and customer service
Reason of review
Damaged or defective
Loss
$30000
Preferred solution
Replace the transmission and pick up the full cost of replacement.
Tags
  • Customer Dissatisfaction
  • Cvt Failure