Contact Subaru Of America Customer Service
Subaru Of America Phone Numbers and Emails
Toll-Free Number:
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(800) 782-2783
Customer Service:
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(800) 261-2155Roadside Assistance
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(855) 753-2495STARLINK
Headquarters:
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(856) 488-8500
Subaru Of America Email:
How to Contact Subaru Of America?
Most Popular Number:
| Total calls: 2 581 | Issues resolved: 69 | Last call: Apr 16, 2025 |
Subaru Of America Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Subaru Of America Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Subaru Of America is 8007822783. 95% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 75% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Subaru Of America may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Subaru Of America Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Subaru Of America is 8007822783. 95% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 75% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Subaru Of America may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Subaru Of America mainly because of product/ service, request for information and staff.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Subaru Of America Website:
Subaru Of America Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours of Operation (EST):
Monday - Thursday: 8:00AM-8:00PM
Friday: 10:30AM-5:00PM
Saturday: 9:00AM-3:30PM
Sunday: Closed
Mailing Address:
Subaru of America, Inc.
P.O. Box 9103
Camden, NJ 08101
Subaru Of America Customer Service Reviews
Bought a new 2025 Subaru Forester in June. Unfortunately, a month after purchase, a deer ran in front of us on the highway and was unavoidable, causing significant cosmetic damage to the front drivers side corner, (headlight/fender/hood bumper).
This happened on July 5th, and the repairs have yet to begin because Subaru did not see fit to send Forester parts to North America to make them repairable. As a result, 20 parts are on backorder, with a delivery date for some reaching into mid September. At that point, the brand new car will have been out of commission for 70 days.
Subaru customer service has been totally unhelpful so far. We have a case number and a contact person, but she offers no information or explanation.
She claims shes trying to expedite the parts delivery without providing any information on how she would be able to do that. She is also lying repeatedly about contacting the parts manager at the repair dealer. When asked if this is a typical situation for a new Subaru model, even the parts manager admitted that hes never seen this before. We realize its a new model, but Its difficult to understand how a car manufacturer as established as Subaru could completely neglect to have parts available for a vehicle that has been on sale since May.
Did they just hope nobody to have an accident? What if there is a recall? Will everyone who bought a new Forester be out of luck while they spend months getting their act together? Subaru has so far offered no explanation, no options, no parts delivery details and no compensation for the amount of time the car is out of service.
A huge investment is now depreciating in the lot of a Subaru dealership while models on sale now have discounts. This is completely unacceptable. This was our first Subaru purchase, and at the current rate, this will be our last experience with the brand. Their Love tagline is obviously complete marketing garbage.
Theyre just another greedy corporation with no interest in customer service. Do not be fooled.
Are there any consumer protection laws that apply to the inability of a manufacturer to repair their product in a timely manner?
How Good is Subaru Of America's Customer Service?
Summary of Subaru Of America Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Subaru Of America?
Product/ Service Question:
- “Gold plus warranty”
- “Brake system”
- “Disappointed”
Request for Information Question:
- “Tire question tire pressure”
- “No help with warranty”
- “Trade in help”
Staff Question:
- “Horrible service!!”
- “I own a 2020 Forester with 22,000 miles and need service advice”
- “Poor service”
Payments and Charges Question:
- “Final payment”
- “Ask for payment date”
- “Fraud in my name”
Return/ Replace Question:
- “Ganley Subaru North Olmsted overfilled my WRX when they did the oil change & it is also leaking oil”
- “Having problems with a dealership that won’t take care of my amplifier problem in my 2017 Subaru Forester that they’ve replaced three different times and seem to not be able to get it right”
- “My car has had to have parts replaced every year since I bought it. I feel like I got sold a junky car. Qauntrell Subaru of Lexington treats me like I’m stupid when I take my car there”
Account Question:
- “Need wheel lock code”
- “Locked out of running car”
- “Lane centering message "Active" does not appear on monitor”
Shipping and Delivery Question:
- “Car not delivered”
- “Didn't receive my online Subaru for the Forester I just purchased”
- “Recall letter sent to the wrong address”
Website/ Application Question:
- “Eyesite and driver focus shuts off”
- “App issues”
- “Mysuburu app to start my car says to contact you there's been an error”
Activation/ Cancellation Question:
- “I need to cancel my subscription”
- “Did not authorize renewing starlink! Please cancel immediately!”
- “Renew subscription”
Refund Question:
- “Failure of dealer to refund deposit”
- “Warranty refund”
- “Refund for extended warranty”
Cards Question:
- “To complain about them charging me 3% to use my credit card after charging me $200 an hour labor fee and a 10% disposal fee”
- “My Subaru card”
- “$50 test drive Visa card promotion”
Employment Question:
- “Poker maintenance job”
- “Check that car payoff is completed”
- “Job scam”
Other Question:
- “Vin number for tax purposes”
- “Car coverage on the Gold plus”
- “Cabin view mirror on 2025 Ascent”
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