The motor in my 2011 Impreza Outback Sport died at just over 40,000 miles. I coasted into a local repair shop, and three mechanics swore that the oil tank was over-full and smelled of gasoline.
Subaru insisted I have the vehicle towed over 50 miles to the nearest dealership. The dealership immediately placed the blame on a local oil change mechanic, before anyone there even popped the hood.
All avenues of recourse for having this service covered under the warranty were useless. Subaru of America's customer service department didn't even look into the matter and instead simply stated that they relied on the dealership's assessment. Cost of repair was over $6,000. We are now forced to take the matter to small claims court. I will never buy another Subaru and take every opportunity to share this story with anyone who will listen.
Product or Service Mentioned: Subaru Of America Oil Change.
Monetary Loss: $6000.