Port Orchard, Washington
Not resolved
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We bought the car and one of the "special" deals with the dealership is that you get free oil changes for life. Not a big problem when you can schedule and go get the oil changed.

Now the have this "EXPRESS" service on a first come first serve basis. The first time it was 2 and 1/2 hours to get into the oil change, and then the 20 minutes to have the oil changed. 3 HOURS!!! Next oil change was only 1 and 3/4 hours, then 20 minutes for oil change.

Before this "EXPRESS" service it was 20 minutes. We want to be able to schedule our oil change. It doesn't matter what time of day we have been there, we always have to wait a minimum of 45 minutes.

This is horrible customer service!!!! The EXPRESS service is not express, so get rid of it and go back to scheduling!!!!!!!

Product or Service Mentioned: Subaru Of America Oil Change.

Reason of review: Order processing issue.

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