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Subaru Of America - NEED HELP !!!
Subaru Of America - NEED HELP !!!
Dear Subaru, I have recently received my 2019 Forester and Love the car its my 3rd forester. I've had a 2015, 2017 and now a 2019. I am writing however because after only having the car a month my windshield was cracked by gravel flying off a truck. I had Safe Lite...
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1 comment
Anonymous
#1663890

Is SafeLite covering the cost of the rental?

Review
#1467880 Review #1467880 is a subjective opinion of poster.
Product
2019 Subaru Of America Forester Car
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution

Subaru Of America in Southwest Orange, Florida - Utterly abysmal

1.0
Details
More than a week has passed since the vehicle was brought in for repairs and no updates of any kind have been provided. Attempts at reaching and talking to the service rep continue to be unsuccessful as the person has either gone home or on their day off. On top of that the drivetrain warranty is being denied when the vehicle has 36235 miles and the defective part is a fundamental component of said system.
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Review
#1620925 Review #1620925 is a subjective opinion of poster.
Cons
  • Warranty denial
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered

Subaru Of America in Fort Myers, Florida - Complain about Dealership

4.0
Details
They sent voucher to cover issues so that we could get our service done at another dealership.
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Review
#1590640 Review #1590640 is a subjective opinion of poster.
Service
Subaru Of America Oil Change
Reason of review
Unable to reschedule an OIL CHANGE for 1 week due to they were Remodeling another franchise they own so they had to service the other franchise cars at the same time not a GOOD CUSTOMER EXPERIENCE hope they make millions putting MONEY before the customer
Loss
$250
Preferred solution
Let the company propose a solution

Subaru Of America - This zesty 75 year old grandmother called Subaru in frustration.

4.2
Details
When I discussed my issues with a professional and calm representative, Jasmine, I was annoyed that I had waited so long to call. She listened and understood. The resolutions came quickly! Thank you, Subaru! Eileen Grover
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Review
#1705221 Review #1705221 is a subjective opinion of poster.
Product
2018 Subaru Of America Outback Car
Reason of review
Good customer service
3.5
Details
It has been 17 months since I bought my 2017 Outback 3.6R I finally decided to set up a MySubaru.com account. I could not do so because my VIN "could not be activated." I researched and found this meant that Subaru still had my VIN listed under the previous owner. I...
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Review
#1704120 Review #1704120 is a subjective opinion of poster.
Pros
  • Tough reliable nice looking vehicle
Cons
  • Vin number listed as belonging to previous owner
  • Customer service did not explain what i needed to do
  • Mysubaru website works poorly
Reason of review
Access/ activation issues
Preferred solution
1) Assign the VIN number to the new owner when a car is sold. 2) Fix the website so it actually works correctly when one tries to set up an account.
Tags
  • Mysubaru Website
  • Vin Number
1.0
Details
I HAVE A 2018 SUBARU LEGACY. IT HAS 24,345.00 MILES ON IT AND MY BATTERY WAS DEAD...I WAS IN ST. AUGUSTINE, FL. OVER AN HOUR AWAY FROM THE DEALERSHIP. MY DEALERSHIP IS IN JAX BEACH, JACKSONVILLE. I CALLED THEM AND THEY TOLD ME MY BATTERY WAS UNDER WARRANTY BUT I...
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Review
#1703185 Review #1703185 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Pros
  • Great vehicle i have an outback and a legacy
Cons
  • Roadside assistance offered with new car useless
Reason of review
Warranty issue
Loss
$144
Preferred solution
Full refund

Subaru Of America in New Smyrna Beach, Florida - What A Waste of Time

1.0
Details
Called Subaru of America to file a complaint against a dealership in the handling of the way the dealership handled the purchase of a used vehicle by my daughter and son-in-law. Obviously it is fine to call my daughter names by a salesman and not live up to the contract because it wasn't a Subaru. Shame on you for allowing this to go on This is still one of your dealers.
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Review
#1600976 Review #1600976 is a subjective opinion of poster.
Service
Subaru Of America Manager

Subaru Of America in Saint Petersburg, Florida - Subaru Visa card for test drive

I purchased my new outback on 6/7 and submitted the code for the Subaru $65 Visa card for the test drive. I am not able to gain assistance from the dealer and would appreciate your help with this matter. VIN is 4s4bsanc6k3345977. I have sent three emails to Fitzgerald dealership and tried to call you however you are currently closed Melanie Gross
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1 comment
RitzyFieldSpaniel569
#1748558

Try calling them when they are not closed. That test ]drive incentive costs nothing for the dealer, so they should be happy to help you.

Review
#1593394 Review #1593394 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Poor customer service
Loss
$65
Preferred solution
$65 visa test drive eward

Subaru Of America in Boca Raton, Florida - Just purchased a crosstrack oversteers at 60mpa.

Brand new crosstrack, abnormally Loud exhaust noise on acceleration, And oversteers up at 65mph.
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Review
#1599026 Review #1599026 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Issues with new car
Preferred solution
Let the company propose a solution

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

Subaru Of America Products and Services Reviews

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Subaru Of America in Orlando, Florida - Forester rear wheel bearing replacement

The bearings had to be re-replaced 5000 miles after being replaced the first time. Everything seems to be working well now. I'm just waiting for a check for the cost of the re-replacement, which I expect in a couple of days. I received the travel luggage last nite--thanks All seems to be going well
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Review
#1593243 Review #1593243 is a subjective opinion of poster.
Reason of review
Good customer service