Subaru outback 2013
Sudden unwanted forceful acceleration, collision avoidance failed to engage.
Back home safely from a local
grocery, pulled the car slight on the driveway, stopped with foot on the brake to open the garage, about to hit the home link, must remain stopped while garage door opens
because driveway slopes downward, heard engine roar with foot still on the brake, car started throttle forcefully, got bewildered, pressed hard on the brake; it did not respond,
the car hit hard on the garage and brick wall, causing extensive damages. Air bags deployed, driver was senseless, both driver and passenger hurt, car is declared total. It was
very hot at about 4:15 pm, air condition had been running at full force all the while during the short 15 minute drive. The driveway has a 10 ft slab with upward slope, the car
stopped with front wheels at the end of the first slab. The remaining driveway is about 30 ft on a downward slope. I keep the car totally standstill while the garage is opening.
The car was at a slight angle facing slightly toward the driver side corner of the garage.
The impact was very forceful: a complete brick wall got displaced by almost 1 inch at one side and the displacement on the other side of
the wall caused a two story load bearing brick column to crack on both sides. Garage structure and roof got damaged. This car is maintained in good condition and never have
been in accident before. Called police, but they did not come.
I am 100% sure that this is a manufacturing defect.
Besides, I saw collision avoidance work in many other situation, but this time, it did not work. This is a serious public safety issue happening a lot with Subaru.
I claimed to Subaru for property damages, and for physical and mental sufferings. Subaru accident rep first told me I would be given a new car to start with if I am willing to take my damaged car to a local Subaru dealer.
Now she is saying that I need to give my car to auto insurance company. They are not agreeing to take the responsibility caused by the defect in their car.
The impact speed must have been at least 25 miles per hour. How that car could attain such high speed within 30 miles unless it was accelerating full throttle? It could not be anything other than a serious defect.
Product or Service Mentioned: 2013 Subaru Of America Outback Car.
Reason of review: Bad quality.
Monetary Loss: $99000.
Preferred solution: Full refund.
Subaru Of America Pros: Our lives saved, Lives saved.
Subaru Of America Cons: Extensive property damages, Got senseless, Got hurt, Future medical expenses.