State: Georgia Product: Subaru Of America Customer Care Clear all filters (2 of 61 reviews match)
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Experience at Stivers Subaru: The service representative was Rude and Mumbled under her breath that I didn't make an appointment. I told her I am willing to leave the car and come back at a later date. It felt like everything was so negative. Constantly reiterating...
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Review
#1475124 Review #1475124 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service

Subaru Of America - Rivertown Suburu, Columbus, Georgia

2.5
Details
Poor maintenance support. No return phone calls from service advisor or maintenance supervisor on a recall issue. When I call Rivertown Suburu in Columbus, Georgia, I get lost in a maize of voice mail's and pushing buttons. Never talked to a human. I will never contact them again unless I have no other choice. I purchased my Forester from them when they were Jay Automotive in July of 2013. They are not the same since the ownership change. Much personnel turnover. I tried Jackson Automotive in Macon, Georgia. Talked to their maintenance supervisor on the first call. An operator picked up the phone on the first ring. They gave me a loaner while they addressed the recall issue. Friendly and supportive. The downside is that it is a further drive by 20 minutes.
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Review
#847058 Review #847058 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Pros
  • Vehicle
Cons
  • Service
  • Poor phone support
Reason of review
Poor customer service
Preferred solution
Company should follow up with Rivertown and let them know of customer discontent
Tags
  • Forester

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

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