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1.2

My car's engine just stopped while driving, so I decided to call roadside assistance. The car was brand new Crosstrek and the next day I was notified that there was a recall.

Anyway, when talking to Subaru operator, I specifically said that the car has to be in a shop by 0530pm to receive a rental car. I called at 0300 pm and was promised that tow truck will arrive in 70-90 minutes. At 0430 I called the company to see how far they are. I was told to expect the car in 40 minutes.

Tow truck arrived at 0600 pm in-spite of multiple calls. No rental car and no shuttle to get back home.

Only Uber that I had to pay for myself. The worst service ever.Horrible

Reason of review: Poor customer service.

Monetary Loss: $10.

Preferred solution: Full refund.

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