601 Middle Country Road, St James, NY 11780
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Misdiagnosed a problem on my air conditioning. Said it was a compressor, sold me a new compressor.

Air conditioner still didn’t work. After cost of $900.00

I brought it back and they disregarded me said it was working, but only sometimes just like before.

I brought it to another Subaru who said it was an expansion valve and could fix it for $400

I was sold a compressor when I only needed an expansion valve

Product or Service Mentioned: Subaru Of America Car Repair.

Reason of review: Poor customer service.

Monetary Loss: $900.

Preferred solution: Price reduction.

Subaru Of America Pros: Owned 4 subarus.

Subaru Of America Cons: Poor customer service, Worst customer service ever, Frequently needs repair.

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Anonymous
#1720731

You probably need both and the condenser. If you lose a compressor it is often advised to replace most of the system this includes the Expansion valve, and Condenser.

With a failed compressor you run into what is called black death. If both the expansion valve and compressor go it is highly likely the condenser has a black goo in it from the lubricant used inside the compressor.