Paterson, New Jersey
Not resolved
1 comment

I own a 2006 Subaru Forester purchased from Morristown Subaru. This is my third forester and in the past happy with the service. When I purchased car from this dealer they included lifetime free oil change. They now stated only 2 free oil changes per year and charged me $35.00 and tax for the change. I agreed upfront and for 10 years they honored the agreement but no longer. No email to alert me to the change. I will now rethink if I want to buy another Subaru if changing policy after agreement.

Allen Lieberman

128 Forest Hill Road

West Orange, New Jersey 07052

Product or Service Mentioned: Subaru Of America Customer Care.

Reason of review: Poor customer service.

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I just read my contract, and it clearly states that you get free oil changes for life, and "at least 2" if you do not reach the recommended number of mileage driven. I plan to call Subaru headquarters to complain.

If they don't honor it, will look into further options.

Illegal to change a contract just to suit their best interests. (also in Morristown).