State: New Jersey Clear all filters (2 of 808 reviews match)
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Resolved
2.5
Details

Update by user Aug 17

Refer to updated text. SOA came through in the end and replaced the transmission and picked up the tab.

Update by user Aug 17

I continued to plead my case to Subaru of America and they acquiesced and covered the cost of a rebuilt transmission ($9140.84)! Yahoo! It has a 3 year warranty, so...

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Review
#1592481 Review #1592481 is a subjective opinion of poster.
Cons
  • Repairs and suggested resolution
  • Cost and customer service
Reason of review
Damaged or defective
Loss
$30000
Preferred solution
Replace the transmission and pick up the full cost of replacement.
Tags
  • Customer Dissatisfaction
  • Cvt Failure
Resolved
3.0
Details
I have a 2017 Subaru Impreza Sport with a malfunctioning audio system. I took it back to the dealer four times. They performed multiple software updates and even replaced the entire head unit but they could not fix any of the problems. Finally, they referred me to...
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Review
#1531583 Review #1531583 is a subjective opinion of poster.
Product
2017 Subaru Of America Impreza Car
Pros
  • Staff and management at the dealership level only
Cons
  • Corp exec reciting scripts and not reading report
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Have Subaru cover the expense, including installation, for buying an after market infotainment system which does not have the defects of the Harmon Kardon unit.
Tags
  • Infotainment Head Unit Cd Player

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

Subaru Of America Products and Services Reviews

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