State: New Jersey Product: Subaru Of America Customer Care Clear all filters (6 of 61 reviews match)
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Subaru Of America in Camden, New Jersey - Local dealership can’t fix problem

“Customer service number doesn’t allow me to talk to anyone”
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Review
#1507269 Review #1507269 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service
1.0
Details
Dear Sir: Brought in my 2018 Outback for a problem noise under the hood in September. Might be suspension or steering. Had three separate service appointments. Did without car for at least 6/ days. No loaner offered. Final insult, senior mechanic says the noise in the...
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1 comment
h.kitchener
#1634302

You can take your car to another Subaru dealer and have that dealer's mechanics check it out. I assume it is still under warranty.

I had a really bad Buick dealer's service department in my town but got the thing fixed by taking it to another dealership in a nearby town.

Since it appears Subaru corporate also doesn't care, probably best to buy another brand next time. Why give Subaru your business?

Review
#1454436 Review #1454436 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service
Loss
$1
Preferred solution
Trying another dealer. Subaru of Morristown NJ is indifferent and incompetent. ( except for Robert)

Subaru Of America in Cherry Hill, New Jersey - Bad customer service with Type RA

1.0
Details
Bought the type RA, was promised a list of exclusive parts. Hardly any parts are exclusive. We emailed multiple people from Subaru of America over a 3-5 month period and no action was taken. Please read attached PDF. http://type-ra.info/petition/
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Review
#1431306 Review #1431306 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service
I HAD NO IDEA OF WHAT IS GOING YOU WITH THE JARGON FILLED COMPLEXITY CALLED A SERVICE LINE FOR SOMETHING. ALL THERE IS ARE LEGAL RULES! HOW ABOUT SOMETHING AN 80 YEAR OLD CAN UNDERSTAND. YOU GUYS HAVE LIFTED OFF TO ANOTHER WORLD WITH ALL THIS DIGITAL CALL HERE CALL...
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Review
#1391212 Review #1391212 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • dishonest
I own a 2006 Subaru Forester purchased from Morristown Subaru. This is my third forester and in the past happy with the service. When I purchased car from this dealer they included lifetime free oil change. They now stated only 2 free oil changes per year and charged...
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1 comment
Anonymous
#1210761

I just read my contract, and it clearly states that you get free oil changes for life, and "at least 2" if you do not reach the recommended number of mileage driven. I plan to call Subaru headquarters to complain.

If they don't honor it, will look into further options.

Illegal to change a contract just to suit their best interests. (also in Morristown).

Review
#912131 Review #912131 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service
1.0
Details
I went to the subaru dealership for a test drive.A dealer over there tells me they are so confident that they wont even let anyone drive there cars before doing some deal to buy. I left that dealership and checked for test drive appointment online there were options to...
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Review
#893722 Review #893722 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Cons
  • Worst test drive experiance
  • Worst customer service
  • Worst dealers
Reason of review
Poor customer service
Tags
  • Subaru dealer

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

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