Subaru Of America Customer Care Reviews in Baldwinsville, New York
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Subaru Of America in Baldwinsville, New York - Poor customer service with handling a recall
6/24/2019 I got a recall safety notice for my vehicle ( 2016 Subaru Crosstrek) regarding the need to have a brake light replacement. I called my local Subaru dealer today and was told the latest appointment I could make for this service on any day of the week ( M-F) was 1:30pm. There is no way that I can afford to take time off from work to take my vehicle in so I had to make an appointment at the end of October when I happened to have a day off. Apparently this dealer takes appointments for service until 4:30pm M-F but won't accept an appointment after 1:30pm for this recall safety service. I think that is very poor customer service . I hope the company truly does care about customer safety and puts an end to this practice. ( Romano Subaru Syracuse, NY)
Subaru Of America Customer Care
Reason of review
Poor customer service
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