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Subaru Of America in Baker City, Oregon - False sense of safety

Please stop airing your commercials that insinuate you will get our children home safely and that you protect what we love. Your commercial showing a wreck in a parents imagination is painful to see. We lost our son in a Subaru car crash. I hate seeing those types of commercials. Don’t make promises or insinuate that a Subaru will protect our precious children.
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Review
#1617531 Review #1617531 is a subjective opinion of poster.
4.3
Details
Dear Sir, I have a Sabaru 2011 outback. My wife and I really like the car, the seats are very comfortable for us, The ride is a little higher than a sedan which we like. The reputation is good and high for consumer satisfaction. It is the first Sabaru we bought. Then...
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Review
#1589070 Review #1589070 is a subjective opinion of poster.
Product
2011 Subaru Of America Outback Car
Reason of review
Hope my Sabaru keeps running without problems
1.0
Details
Subaru Of America - Refused refund for incomplete service
We took our 2013 Outback to have the rocker molding reattached. The tech at the dealer service center replaced the clips with new clips which did not solve the problem. They charged us $195. We asked them to redo the job and they said we need a new molding (something...
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Review
#1562295 Review #1562295 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Pros
  • All wheel drive
Cons
  • Customer service
  • Customer experience
  • Product quality
Reason of review
Poor customer service
Loss
$195
Preferred solution
Full refund
Tags
  • dishonest
  • Communications bad
  • Subaru dealer
  • customer experience
  • Poor Service
  • Dealer Service
2.0
Details
I I HAD A REMOTE START INSTALLED ON MY 2017 CROSSTREK AT A COST OF $540. THIS IS A VERY INFERIOR PRODUCT AND SO DISAPPOINTED THAT SUBARU WOULD EVEN SELL SUCH A POOR QUALITY ITEM. I HAVE FOUND THAT IT ONLY WORKS WHEN YOU ARE ABOUT 25' FROM THE VEHICLE AND SOMETIMES IT...
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Review
#1469512 Review #1469512 is a subjective opinion of poster.
Product
Remote Starter
Pros
  • I have owned 5 subarus
Cons
  • Selling an inferior accessory remote start
Reason of review
Bad quality
Loss
$540
Preferred solution
Let the company propose a solution
Tags
  • remote starters

Subaru Of America in Portland, Oregon - Rear drver and passenger window exploding

both my rear passenger and driver side windows in my 2014 forester have explode for no reason while driving down the freeway, most recently today 1.31.2019
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Review
#1461306 Review #1461306 is a subjective opinion of poster.
Product
2014 Subaru Of America Forester Car
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Let the company propose a solution
This should go to the Designers, Technical Support Engineers, Director of Subaru of America & top auto mechanics of Subaru. I ran out of gas with 30 miles left to go on my 6 month old Subaru Outback 2018. This day and age this is not acceptable. I only had 6.8 more...
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Review
#1379153 Review #1379153 is a subjective opinion of poster.
Product
2018 Subaru Of America Outback Car
Our car broke down at 12:20 on a Thursday afternoon. I called the roadside assistance national number and opened a ticket. I got an auto response for the location at 12:26: and responded to it. We were told we would get an eta from a tow company within a few minutes....
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1 comment
Anonymous
#1567731

Same thing happened to me. Took subaru Roadside Assistance 4 hours to get to me on a 90 degree day!!

my brand new 2018 Outback Touring Edition completely broke down, no power, so no air no windows.

Battery imploded. Still fighting with them after more problems arise

Review
#1363622 Review #1363622 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Cons
  • Roadside assistance service
Reason of review
Poor customer service
2.3
Details
I would go anywhere else. We were fortunate to get a VIP pass on price from a family member so we kind of had to go there for the good price. we ordered a new ascent. My sales person name was Jeff Anderson. The salesperson took the basic information, called me later at...
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Review
#1336898 Review #1336898 is a subjective opinion of poster.
Service
Subaru Of America Sales Representative
Pros
  • Chip in the paint and the dirty car
  • Product quality except
Reason of review
Poor customer service
Loss
$1000
Preferred solution
fix the chip in my door properly, not with just touch up paint
1.0
Details
Subaru Of America - Windshield cracked while driving

Update by user Apr 10, 2018

No updates

Original review posted by user Apr 09, 2018

I was driving at Texas highway speeds (85mph) when I heard a snap. My passenger told me that the windshield on her side had just cracked. There was no car in front of me and I did not notice any impacts prior to the windshield cracking. I stopped at a gas...
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1 comment
Anonymous
#1690083

Same problem for my 2018 Forester. The windshield crack “spontaneously" appears at the base of the windshield near EyeSight and there is no any impact mark on the windshield

Review
#1230195 Review #1230195 is a subjective opinion of poster.
Product
Subaru Of America Car Warranty
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

Subaru Of America Products and Services Reviews

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Subaru Of America in Portland, Oregon - 2017 WRX FRONT END NOISES

First time Subaru owner and NOT HAPPY! I have a 2017 Wrx that when going over bumps it clunks like something is not right. Local dealership twice has said that this normal for Subaru. I talked to other owners that have said they are crazy. This will be my last Subaru!
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Review
#1169805 Review #1169805 is a subjective opinion of poster.
Product
2017 Subaru Of America Wrx Car
Reason of review
Bad quality