Subaru Of America Reviews

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subaru car service miles dealer outback dealership customer problem vehicle
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Who thought this one up? The factory installed remote starter for my 2014 Forester shuts the engine off when you open the door which means that every time you use the remote starter you'll be starting the car twice. You also cannot program out the horn that beeps...
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99 comments
#1778770

Mine was $450 and it stinks. When I complained, they said they would take it out for a fee.

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ID
#450180 Review #450180 is a subjective opinion of poster.
Product
Subaru Of America Car
Loss
$400

Graded “F” for Lack of Customer Svc

Incompetence, poor communication, poor management your customer service sucks! We were sent a recall letter, took auto into The Delray Beach Schumacher Dealership with an Appointment ( TWICE) and then told they didn't have the part. This organization and their service delivery from the top down since the day we took possession of this vehicle had been a joke. We love our Subaru too bad we would never recommend them . You are only as good as your last customer interaction. You guys and girls failed so disappointed Sad

User's recommendation: Find another brand.

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ID
#2993785 Review #2993785 is a subjective opinion of poster.
Location
Deerfield Beach, Florida

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Verified Reviewer
New Reviewer
I had my oil changed at Grand Prix back in may The dealer had put the revised sticker with the next mileage to change in 90599. Grand Prix schedule is booked up and I could not get my oil Change appointment till three week after the target mileage Today I am at Grand...
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ID
#2991061 Review #2991061 is a subjective opinion of poster.
Location
Brooklyn, New York
Preferred solution
Just want to heard My engine could had gotten damage I had to buy motor oil to the engine until my schedule appointment

To see if they received an e mail that I sent on tuesday

I was speaking to someone who put me on hold while she looked into my concerns, however we were disconnected and she did not call me back. I do feel that she will call me back.
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ID
#2947863 Review #2947863 is a subjective opinion of poster.
Location
Winston Salem, North Carolina
New Reviewer

Outback 2015

Asking if there is recall. On wheel bearing? Both r in need of replacement w only 75,000 mi. (2) fuse blows in circuit handling remote locking, clock, dome lights, vanity lights. What is the likely fix for this? Has it occurred numerous times? Thank u!

User's recommendation: Fell apart at 60,000 mi.

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ID
#2936296 Review #2936296 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

SUBARU ROADSIDE ASSISTANCE

THEY SENT S4 TOWING &;;;; RECOVERY TO START MY 2021 SUBARU FORESTER AND LEFT ABOUT TWO (2) QUARTS OF BLACK TRUCK OIL ON MY DRIVEWAY AND TOLD ME TO CLEAN IT UP MYSELF. UNABLE TO START MY SUBARU THEY TOWED IT BACK TO REYNOLD'S SUBARU IN ORANGE, VIRGINIA WHERE I HAD BOUGHT IT (5) MONTHS AGO.

User's recommendation: AVOID.

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ID
#2936040 Review #2936040 is a subjective opinion of poster.
Location
Orange, Virginia
Preferred solution
Let the company propose a solution
New Reviewer

SUBARU ROADSIDE ASSISTANCE

SUBARU ROADSIDE ASSISTANCE SHOULD BE ASHAMED OF THEIR SERVICE. THEY CAME TO TRY AND START MY 2021 SUBARU FORESTER THIS MORNING AND THE SERVICE TRUCK LEFT MY DRIVEWAY LOADED WITH ABOUT TWO QUARTS OF BLACK OIL AND DID NOT OFFER TO CLEAN IT UP, TELLING ME TO BUY SOME KITTY LITTER AND PUT IT DOWN AND CLEAN IT UP MYSELF.UNABLE TO START MY SUBARU, THEY CARRIED IT TO THE DEALER WHERE I BOUGHT IT. (REYNOLDS SUBARU IN ORANGE, VIRGINIA). THE SERVICE TRUCK WAS LABELED S4 TOWING &;;;;;;;;;;;;;;; RECOVERY PHONE # 1-54*-***-****.. WHEN I CALLED THIS NUMBER I LEFT A MESSAGE FOR THE OWNER TO CALL, BUT HAVE'tT RECEIVED A CALL BACK YET. AVOID SUBARU ROADSIDE ASSISTANCE--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------.
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ID
#2935963 Review #2935963 is a subjective opinion of poster.
Cons
  • Truck sent to my house leaked oil all over my driveway
Loss
$200
Preferred solution
Let the company propose a solution

Outstanding service

Flat tire in my driveway, thirty miles from Saratoga Subaru. Knowing I only had one car and couldn't change the tire myself, TJ sent Andrew out to take the flat and put on the spare. I can't thank him and Subaru of Saratoga enough. I didn't purchase my last Subaru there, but you can bet all my future ones will come from Saratoga Subaru ne next
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ID
#2906043 Review #2906043 is a subjective opinion of poster.
Location
Gloversville, New York
New Reviewer

Eyesite and driver focus shuts off

Shuts off and on while Im driving Ive had several issues with my outback. I expected quality from Suburu but thats not what I got Lots of issues we paid cash for our car., which was over 40 ooo for this car. Very dissatisfied

User's recommendation: Don’t buy Suburu.

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ID
#2905946 Review #2905946 is a subjective opinion of poster.
Cons
  • Customer service and indifference to car problems
New Reviewer

Car horn not working properly

Car horn only works when steering wheel is turned. Please help me I am not willing to pay out of pocket for A known issue when you go online almost every one with this model has the same problem. This is a danger to everyone on the road because I cant warn people and I cant be warned also so this is a road hazard and a safety hazard

User's recommendation: Address this issue it’s a known and common problem.

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ID
#2899343 Review #2899343 is a subjective opinion of poster.
Location
Seattle, Washington
Loss
$175
Preferred solution
Let the company propose a solution
New Reviewer

The run around

I have been getting the run around by my dealer ship I've been asking them to send me my paper work like my bill of sale it's been 3 months and haven't got any reply after three months I haven't got anything from them and now they say my bill is late I've called more then ten times and they keep giving me the run around please call me 310 971 ****
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ID
#2879201 Review #2879201 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Problem with new car and dealership

Purchased a used car and from day 1 we had a problem with the back door opening and closing. Had the car for 3 weeks and took the car in 5 times and dealership had the car one time for 5 days of the 3 weeks we had it. Finally told them after unsuccessful repairing it we didn't want the car and we purchased a new car and now we lost money because to drive it (used car)off the lot. I month later we have a horrible leak on the driver's side so we too it in yesterday and they said it's been a problem and replaced the seal. After raining again we have more water so it's not fixed and now smelling up our new car. This is unexceptionable and wish I never bought a Subaru. Corene Petitpren rainiBeng
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ID
#2879155 Review #2879155 is a subjective opinion of poster.
Location
Lehigh Acres, Florida

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Verified Reviewer
New Reviewer

Mad about car

taking my car in to Subaru, the guy on the phone at this complaint center pretty much told me Subaru would it be able to help me since my car warranty is expired, sucks I thought Subarus were not the kind of cars that would have transmission problems with under 70000 miles. in the past I've always told people how great Subaru is.

User's recommendation: not helpful.

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ID
#2870887 Review #2870887 is a subjective opinion of poster.
New Reviewer

Warranty issue

Update by user Oct 09, 2021

Well, Subaru of America gave me $2,500 credit and the dealer, Schumacher Subaru of West Palm Beach discounted another $2,500. Job done and at a much more reasonable cost. Thanks to both SofA and Schumacher.

Original review updated by user Sep 09, 2021
2016 Outback 3.6R has failing CVT transmission at 108,000 miles with a warranty to 100,000 miles. Dealer who sold and exclusively serviced the vehicle on schedule wants over $10,500 to replace. Subaru of America offered to pay $2,500 of the cost. Ive asked the dealer to accept $6,000 from me and $2,500 from Subaru to complete the repair. Waiting on the dealer. If they come through, great. If not, I drive it until failure and never, ever buy a car from that dealer and never buy another Subaru. I really like the vehicle but a repair at that cost so close to warranty coverage is shocking.

User's recommendation: CVT transmissions often cannot be repaired but are replaced. The replacement cost is often greater than the vehicle’s value.

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ID
#2854578 Review #2854578 is a subjective opinion of poster.
Cons
  • Transmission
Preferred solution
Price reduction

Issue with service on 2016 Outback 3.6R

CVT transmission on 2016 Outback is failing just 8,000 miles out of warranty. Dealer who sold me the car and who has exclusively serviced it on schedule wants over $10,500 for repair. The car has a current FMV, with a functional transmission, of $16,000.00. Subaru of America has offered to carry $2,500 of cost. Ive asked Schumacher, the dealer, for assistance. I offered to pay $6,000.00, and with the assistance from Subaru it would reduce their price by $2,000.00. Waiting for a response from Schumacher.

User's recommendation: Depends on what Schumacher does. If they won’t help I’ve purchased my last Subaru.

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ID
#2854531 Review #2854531 is a subjective opinion of poster.
Location
Wellington, Florida
New Reviewer

Ongoing radio issues that have been going on in excess of 2 years without resolution

I just said that the main issue is ongoing problem with radio system that is not a new issue but one Subaru has known about for over 3 years. This company really cares about its customers yea about like the taliban respect women

User's recommendation: Stay away from subaru.

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ID
#2828474 Review #2828474 is a subjective opinion of poster.
Loss
$350000
Preferred solution
Let the company propose a solution

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