Unfortunately I expected individuals to stand by their word and was sadly disappointed. The Subaru located on hall road in Macomb, Mi quoted me a trade in for my pontiac vibe 2006 of 3000 dollars. I did not trade it in in December 2017 when I bought my brand new Subaru...Read more
Subaru Of America - Waiting too long for a provider
Called roadside assistance because i had a flat tire and stripped lug nut after waiting 3 hrs i called back and they told me the tow truck canceled!! Then after 2 hrs i was told theres a eta for 3 hrs on a tow truck then asked if i wanted to wait till the next day for a tow...um no i need it towed right away to a dealership like what in the *** is wrong with these providers!!
Subaru Of America - Disappointing roadside assistance experience
Called for service - 5 times - over almost 2.5 hours - before Subaru Roadside even contacted the support provider. Total wait time exceeded 3 hours and six calls.
Yesterday I received a package from Subaru Customer Retailer Services that included a Roadside Emergency Kit and a nice insulated drinking mug. Thank you very much...I hope I never need the kit, but it's nice to know I have one if the need arises. I think I told you...Read more
My wife and I just purchased a 2019 Subaru ASCENT from Matt Slap Subaru of Newark, Delaware. We just were notified that our trailer hitch for the ASCENT is not available and no one is sure when they will be arriving. Why would you promote a vehicle with a strong towing...Read more
Westampton, New Jersey
Subaru Of America - Complaint of a dealer
I want to talk to a manager in Corporate office . Comments from a Subaru client of Glendale. Today Sept 11 @ 11:15am -- 11:45am. Regarding Maria. Moe.
It appears that my back defroster does not defrost the entire back window. It only defrosts the bottom 2/3 of the window. This is a brand new 2018 Subaru Legacy Limited. When I called to ask about this, the rep did not know the answer to the question. When I asked to...Read more
Subaru Of America - Issues with Subaru service center
Put a band aid on some serious issues, and have not followed up with several other issues that were supposed to have been fixed. This is going on a month now, still no resolve.
Your phone number is awful. Always busy, no call backs, hang ups, very disappointed with Subaru, for 12 years I have bought over 6 new Subaru's and now I plan to go elsewhere. My latest has had problems, 5 moths old, and your customer service department does not take...Read more
I plan on contacting the home office but I was in a parking lot an hour away from home...car full of groceries...I could not put car in drive or reverse...called the 800 number on windshield got a tow guy to come 45 minutes later...the service gal in Clarksville told...Read more
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