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Who thought this one up? The factory installed remote starter for my 2014 Forester shuts the engine off when you open the door which means that every time you use the remote starter you'll be starting the car twice. You also cannot program out the horn that beeps...
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97 comments
Jack Nolan
#1719346
Auto Expert

According to Subaru of America FAQ page, for all the inquiries and complaints you should contact Subaru of America customer service by phone at 1-800-782-2783.

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Review
#450180 Review #450180 is a subjective opinion of poster.
Product
Subaru Of America Car
Loss
$400

Subaru Of America - This zesty 75 year old grandmother called Subaru in frustration.

4.2
Details
When I discussed my issues with a professional and calm representative, Jasmine, I was annoyed that I had waited so long to call. She listened and understood. The resolutions came quickly! Thank you, Subaru! Eileen Grover
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Review
#1705221 Review #1705221 is a subjective opinion of poster.
Product
2018 Subaru Of America Outback Car
Reason of review
Good customer service

Subaru Of America - Dont buy Subaru

1.6
Details
Subaru Of America - Dont buy Subaru
Subaru Of America - Dont buy Subaru
The rear spring on my 2014 forester broke off and because this is such a highly common thing with this vehicle, i cant buy the needed part to fix this car. So now im stuck paying on a non drivable vehicle. Subaru has not responded to me as to how i can fix this. Would not recommend subaru although they claim one would last a long time.
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Review
#1704537 Review #1704537 is a subjective opinion of poster.
Service
Subaru Of America Repair
Cons
  • Cant replace parts
Reason of review
Damaged or defective
Loss
$14000
Preferred solution
Let the company propose a solution
Tags
  • Common Defect
  • Cant Buy Parts
3.5
Details
It has been 17 months since I bought my 2017 Outback 3.6R I finally decided to set up a MySubaru.com account. I could not do so because my VIN "could not be activated." I researched and found this meant that Subaru still had my VIN listed under the previous owner. I...
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Review
#1704120 Review #1704120 is a subjective opinion of poster.
Pros
  • Tough reliable nice looking vehicle
Cons
  • Vin number listed as belonging to previous owner
  • Mysubaru website works poorly
  • Customer service did not explain what i needed to do
Reason of review
Access/ activation issues
Preferred solution
1) Assign the VIN number to the new owner when a car is sold. 2) Fix the website so it actually works correctly when one tries to set up an account.
Tags
  • Mysubaru Website
  • Vin Number

Subaru Of America - Good car

3.7
Details
Hi I got a lemon car (2019 Ascent touring) and finally buy back to SoA. Since there is no compensation for my inconvenience for lemon car, is it possible to ask free life time or 7-year warranty for kind of compensation? I bought 2020 Ascent again because I like subaru car. Thanks JuneHo Shin
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Review
#1703236 Review #1703236 is a subjective opinion of poster.
Reason of review
lemon car compensation
Loss
$10000
Preferred solution
free life time warranty
1.0
Details
I HAVE A 2018 SUBARU LEGACY. IT HAS 24,345.00 MILES ON IT AND MY BATTERY WAS DEAD...I WAS IN ST. AUGUSTINE, FL. OVER AN HOUR AWAY FROM THE DEALERSHIP. MY DEALERSHIP IS IN JAX BEACH, JACKSONVILLE. I CALLED THEM AND THEY TOLD ME MY BATTERY WAS UNDER WARRANTY BUT I...
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Review
#1703185 Review #1703185 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Pros
  • Great vehicle i have an outback and a legacy
Cons
  • Roadside assistance offered with new car useless
Reason of review
Warranty issue
Loss
$144
Preferred solution
Full refund

Subaru Of America - East Hills Subaru Roslyn New York sold us a new 2019 Legacy Limited/KAF which was exposed in salt water pool/flood with corrosion damage in its undercarriage.

Subaru Of America - East Hills Subaru Roslyn New York sold us a new 2019 Legacy Limited/KAF which was exposed in salt water pool/flood with corrosion damage in its undercarriage.
The pre-mentioned salt water damage in the car's under carriage was discovered 6 months later during its first oil change when it was lifted above the ground. Our appeals to the dealer East Hills Subaru and to the SOA Headqrtrs to take corrective action is met with the attitude that they have no responsibility that is, they penalize the buyer who did not inspect the under-carriage before accepting delivery. The customer is now pursuing case legally.
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Review
#1700632 Review #1700632 is a subjective opinion of poster.
Pros
  • Let you decide
Reason of review
Damaged or defective
Loss
$4
Preferred solution
Clean the salt from the under-carriage, replace the corroded parts of exhaust, address the rusty spots on the frames of chassis and provide free 10 years extended warranty with rust protection due to unknown degree of engine's exposure in the s.w. flood.e

Subaru Of America - Going through a wreck

Subaru Of America - Going through a wreck
Subaru Of America - Going through a wreck
Subaru Of America - Going through a wreck
Monday me and my sister has a bad wreck ending with us upside down. We walked away from the wreck without even a scratch on us. I’m sad to say the car was totaled but there’s no other brand I trust more and would buy than Subaru
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Review
#1700408 Review #1700408 is a subjective opinion of poster.
Tags
  • Total Wreck
4.3
Details
My flat tire was repaired and in a timely fashion although when I picked up the auto after the work was completed I noticed that the alloy wheel was unusually dirty and there were dirty hand marks on the upholstery of the driver's door. I went to Subaru Service today...
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Review
#1699713 Review #1699713 is a subjective opinion of poster.
Service
Service America Manager

Subaru Of America - Someone answer my emails.......

Would be nice if someone got back to me.... sent a long email... forward it again.... no response.............
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Review
#1699509 Review #1699509 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Full refund

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

Subaru Of America Products and Services Reviews

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I experienced a flat tire situation. Called Subaru Roadside Assistance. It was 6:30 in the evening. I was told that it was difficult to find a provider at that time of the day. I told them no problem, my car was safe. I carefully pulled it into the garage for the...
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Review
#1697924 Review #1697924 is a subjective opinion of poster.
Pros
  • Subaru sales department
Cons
  • Subaru roadside assistance
  • Subaru service department
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution