Subaru Of America

Subaru of San Bernardino & Subaru of America A Never-Ending Nightmare
If I could give negative stars, I would. Subaru of San Bernardino and Subaru of America have completely failed me, and I regret ever stepping foot in their dealership.
I traded in a Mercedes-Benz for what I thought would be a reliable, brand-new Subaru on July 19, 2023but just six months later, my vehicle began experiencing catastrophic mechanical failures.

Since October, I have been fighting with Subaru to get what I am legally owed, only to be met with delays, deception, and complete lack of accountability.
A Brand-New Car with Endless Problems
At just six months old, my Subaru started falling apart with:Multiple gasket failuresTwo transmission pump replacementsModule replacementsEven more gasket failures
Instead of resolving these issues quickly, Subaru of San Bernardino kept my car for FOUR MONTHS because they couldnt even get the parts to fix their own vehicle.
Then, the Dealership WRECKED My Car.
On top of these mechanical failures, Subaru of San Bernardino DAMAGED my car while it was in their possession.
To their credit, they did fix the damagebut they left multiple imperfections. After already being without my car for four months, I was left with a vehicle that was still not in the condition I purchased it in.
Subaru of America is EVEN WORSE Than the Dealership
If you think Subaru of America will step in and help, think again. I have been going back and forth with them since October, and they have been even WORSE than the dealership.
Rather than taking responsibility for their defective vehicle, Subaru of America refuses to help, blames the dealership, and tries to pressure me into accepting far less than I am legally owed.
Then Came the Insulting Hush Money Offers
After months of fighting, Subaru of America tried to buy my silence.First, they offered me $7,500 to keep the car and sign an NDA, forcing me to stay quiet about their failures.When I refused, they came back with $19,000, falsely claiming it would cover both my Mercedes trade-in and my paymentswhich is mathematically IMPOSSIBLE.
Instead of making things right, Subaru resorted to deception and lowball offers to avoid giving me what I am legally owed.
What Subaru Actually Owes Me Under Lemon Law
Under Lemon Law, Subaru is required to buy back the vehicle if it qualifies as a lemon. That means they must refund: The full purchase price of the vehicle The value of my Mercedes trade-in Taxes, registration fees, and other charges Any loan balance still owed on the car Any incidental costs (such as rentals, towing, etc.)
Instead of paying what they legally owe, Subaru of America is trying to cheat me out of thousands of dollars.
This is Beyond Unacceptable I Am Pursuing Lemon Law ActionAfter just six months, my brand-new Subaru suffered multiple catastrophic failures.The car spent FOUR MONTHS in the shop because Subaru didnt have the parts.The dealership wrecked my car, then left imperfections after fixing it.Subaru of America refuses to take responsibility and has been even WORSE than the dealership.They attempted to buy my silence with lowball offers instead of making things right.I have been fighting since October to get what I am legally owed.
DO NOT Buy from Subaru of San Bernardino.

DO NOT Trust Subaru of America.
I am now taking legal action under Lemon Law to hold Subaru accountable for their failures, and I encourage ANYONE ELSE facing similar issues to do the same.
Subaru does NOT stand by their vehicles, their warranties, or their customers.

Instead, they delay, deflect, and try to pressure people into accepting less than what they are owed.
DO NOT give these people your money. Subaru will leave you stranded with a defective car and refuse to take responsibility.
Save Yourself Buy ANYTHING Else.

Subaru Dealers Shady and "Customer Advocacy" is a Joke

I have a 2013 Subaru Forrester which is a defective car. In 2018 Subaru extended the warrantee because when it reaches 100,000 miles it starts burning oil like crazy.

I was never made aware of the defect by Ourisman Honda in Bethesda, MD which sold me the car with 40,000 miles on it in 2017, or was I told about the warrantee by Subaru. (They claim the information was sent to the Subaru's original owner).

I did not learn about the defect until 2023 when I ran out of oil and brought it to my mechanic because they had done an oil change before I went from MD to Canada for summer vacation. On the Jersey Turnpike I ran out of oil and the engine started knocking like crazy and I was luck Jersey is the one state that gas station attendants.

In 2019, I brought my Subaru in to Herb Gordon Subaru in Rockville, MD which replaced the Takata airbags during that recall. They asked me if I wanted to look over my car and I said yes and came back with $3600 worth of repairs that were urgently needed.

The extended warrantee was never mentioned but they could have fixed it then. Instead, I went back to my mechanic and learned that not a single repair the dealer wanted to make was legitimate and the work was never done. So Herb Gordon Subaru tried to rip me off and never told me about the big problem with the car. Subaru "Customer Advocacy" didn't care about that at all but they said if I'd bought my Forrester from an authorized dealer I would have learned about it.

But I did not.

I kept putting in oil the next year because I had cancer and could not be without a car. In late 2024, I contacted Subaru's "Customer Advocacy" department and this was my experience. The first "Customer Advocacy" person was very nice and told me to go to a dealer to have the car evaluated which I did. They charged me $200 for an oil change and said we would monitor how quickly the oil burned.

After that I had a family emergency and had to drive to Florida so I just kept putting oil in. When I got back I called the dealer and they said we would have to do the same thing again for another $200.

I called my new "Customer Advocacy" rep Arica and she never responded so I was offered escalation on my claim. The "Supervisor" Shalala said the warrantee extension was over in 2022 and they had no intention of doing anything.

I would give Subaru a zero if I could. And the thing is I loved the car - until this happened it was great.

I did research and learned that most Subaru brands from 2013 had the same engine problem.

And when I went to get oil in different service stations a couple of them told me they see these cars all the time with a similar problem. So thousands of others are in the same situation that I am.

The Customer Advocacy/Customer Service group at Subaru is a bunch of SCAMMERS!!! After being a loyal customer for over 20 years , I had an issue with the front hood of my Subaru Forester.

Their authorized body shop deemed the hood to be DEFECTIVE! I first had the displeasure of speaking with an individual named Grant. After asking for my full name, address and contact information, he would not even provide his last name. Isn't it amazing that s9omeone can ask for all of your personal information, and never even provide their full name.

This individual had no business being a customer service advocate. He never acknowledged the hood was defective, and never returned any of my FOUR follow up phone calls. He proved to be absolutely clueless. I then asked customer service to have my case elevated to a supervisor.

After speaking to a gentleman named James, I was assured a manager would get back to me within 24 hours. Needless to say, no one ever had the decency to get back to me. Not even an email in return. This type of practice is both unethical and immoral.

I was originally asking for some form of reimbursement for a hood that was said to be DEFECTIVE by their authorized body shop. We can not allow this to happen where unscrupulous companies are allowed to take advantage of the consumers without having to face any consequences. Therefore, I am calling on all of my followers on Tik Tok, Instagram, and Facebook to unite and boycott Subaru in the future. Please note I do use a different stage name, so I am calling on my long time followers to lead this effort.

Together we can and WILL make a difference. I will be posting any updates in real time as they occur. I am fully aware this may lead to a cease and desist letter from their in house attorneys, but I'm willing to engage in that process until a just result is reached. This is unethical, and borderline malpractice!

We need to get out the word so no one else will be taken advantage of by their unscrupulous business practice. If you are presently a customer, I urge you to take your business to a reputable company when it is time to purchase a new or used vehicle.

Grinding noise in the rear, 4 visits, it still does it. Water intrusion due to manufacturing defect.

The car smelled bad, so they kept it for a month. They ran an ozone machine even after we asked them not to. Plus, they want me to accept hush money and live with the fact that they've caused premature damage and I can't breathe in my car. It qualifies for the Lemon Law but because I paid a lot in a down payment, they don't want to follow through.

I have submitted my paperwork and case to the State Attorney's office. The Lemon Law in my state indicates 15 consecutive days or 3 failed repair attempts.

My vehicle spent 21 straight days at Subaru and it's still not fixed. Plus, they damaged it.

Subaru took care of the first 3 trannys. A fourth is needed at 95,000 miles and they called it quits.

No more attempts to assist. They washed their hands of it. The Subaru dealer is asking $11,500 to replace.

Since they paid for the first 3, I am assuming they ruled out bad intent on my part.

What are the odds that I drove it any differently than any other driver?

What are the odds that every new transmission I received had the same problems?

I don't really know, but I am going on record and saying

10,000,000 to 1.

The problem must be some connection between motor and transmission.

Something is causing it and nobody wanted to find out.

I decided to buy a non Subaru from a different dealer. I took the hit.

My wife, daughter in law and son drive Subaru's for the moment.

Subaru was good till they weren't.

Duane Halleck

The 2nd and 3rd transmission were replaced by Subaru by 75,000 miles. Now !

am at 95,000 miles and my tinley park Illinois dealer states I need a new one and at my expense.

No explanation of what is causing this. The odds of each individual transmission being bad is questionable. There has to be another reason something is wrong between the turbo engine and the tranny.

Not just the transmission. Just a guess.

The dealer is essentially holding me for ransom and is forcing me to pay $11,500.

I am about to say screw it and trash the car and buy a different brand of car.

I don't want to fix and sell this to a consumer.

Chances are they will problems and that is against the golden rule.

My wife, son, and daughter in law, have outbacks with no issues.

I wish to continue this but I feel I need resolve this in some

way.

I am very frustrated. Please respond asap.

Duane 815341****

@subaru.com

This began last May 9, 2024 with AutoNation Subaru Arapahoe:

1) made appt to purchase a new Forester - they spent an hour trying to find the car (we helped)

**** 2) we were told that we could go to any Certified Subaru shop for the 6000 mile oil change and work which would be covered (not really true: we paid $130 Hueberger did give us a 20% discount)

3) AutoNation could not figure out how to set a PIN if we wanted to leave our key in the car

4) did not activate the StarLink - we paid for it but were finally reimbursed.

5) we were told not to do the online rating unless we gave them a 10 so that they would get their bonus per the Sales Manager

6) 6 hours later we were on our way home. It was then that we realized the we had not completed financing paperwork.

We called the dealer when we got home. We completed it online. Then we received a call that they didn't have it. We completed it on line again.

2 or 3 months later they sent a representative to our home to complete it again.

7) The process was long enough that the temporary plates expired.

I went to the local DMV and purchased extended temp plates.

All the time that the financing paperwork was not completed I kept calling Chase Auto asking if they had received the paperwork.

I do realize that the CDK Cyberattack took place within a short period of time after purchasing the Forester, but most of the issues could have been avoided by the Dealer having well-trained people and processes in place.

I will say that the Finance Mgr did reimburse us for the 1st payment.

We did get the initial service work completed at Hueberger Subaru were it was explained that we needed to have the initial 6000 mi work done at AutoNation where it would have been gratis.

We are making an appointment with Hueberger Subaru to have the PIN problem fixed. AutoNation never offered to help with that piece.

Thanks for listening.

Sandra and David Soyk 719-322-**** and 719-314-****

Feb 20, 2024 I bring my car to Subaru/El Cahon for an oil leak. Sam orders parts and charges me $121.95.

I pay it!

Odometer reading 67805

Feb 26, 2024 I bring my car back for the oil reseal and Monica charges me $600.00 for labor. I pay it

Odometer reading 67960

April 14, 2024 my friends son has to bring a quart of oil to the hospital because my oil was low!

April 23, 2024 I had a conversation with a mechanic friend and he discovers I probably have an oil consumption issue!

April 24,2024 I took my car to Carlsbad/Autonation/Subaru and Litzy suggested another reseal. One of the male techs here told me if my oil goes down again I will get a new motor! So now Im paying very close attention to my oil level!

Odometer reading 69922

June 5, 2024 my oil is down about 1/2 inch!

I retun to Carlsbad. Before I take my car to Carlsbad, I have a conversation on the phone with Litzy because now my car is making this loud ticking noise that is unfamiliar to me and I thought it might be related to the oil consumption issue and I wasnt sure if it was safe to drive it. Litzy said its your call. I drive back to Carlsbad (35ish miles).

Im bringing my car to Carlsbad because my oil is low again. They didnt bother to discuss the oil problem. In hindsight I realized they made the ticking noise a priorityon the paperwork. Litzy insisted that they did not touch my oil but at first, she said we topped everything off and so I said, why would you do that?

She oh no no no, we topped everything off except the oil. Your oil was perfect! I know it was low. Now I know this is very dishonest!!

So when I arrived home, I waited for the car to cool down and then we checked the oil and it was now overfilled.

Now Im pretty upset because we are planning a road trip and this is getting worse and worse.

Tim texted me on my cell phone and asked me for a rating, I give him a zero and he immediately replies with oh no how can we make this right ? I said Im very unhappy because I brought my car in for an oil consumption issue and I bring it home and its overfilled, he said no no no I had my best technician on your car and it was right where it was supposed to be. No oil was added!! At the end of this conversation He suggested that I mustve added oil to my car.

That was the end of my conversation with him!

Odometer reading 70910

June 10, 2024 I take my car to WOW/automotive, which is local to have this fella check my oil level and document this for me. He was busy so I went back a few days later.

June14, 2024 WOW/Automotive removed 1 quart of oil

July 1, 2024 my son recommends I bring my car to his friends automotive shop Prestige auto wash and automotive and get his advice. He found the oil to be 1/2 quart low and my transmission cover is missing.

Odometer reading 71696

July 6, 2024 I filed a report with Subaru Corporate as now I realized El Cajon should not have charged me and I need advice as what to do now! I spoke with Tamika!

I told her about my oil consumption issue. She was able to get Cajon to return my money, but wasnt too helpful after that!

July 10, 2024. I drove now to Subaru/Kearny Mesa because Im not comfortable with the other two dealerships. This fellow suggested I go back to Carlsbad, but he did give me an appointment.

His place was messy and very crowded and I canceled the appointment.

July 19, 2024. I called Tamika twice as I really wanted recommendation as what to do next. No return call.

July 20, 2024. I decided to go back to Subaru El Cajon.

Sam explained that he did an oil change and now I should drive 1200 miles and come back sooner if the oil light comes on. When I arrive home, my brother checks my oil and is now overfilled again super frustrated again. I drive over to WOW/ automotive, to have this documented but they were closed.

Odometer reading 72233

July 22, 2024. I bring my car to WOW /Auto automotive and he states it is overfilled again.

July 23, 2024.

I called Tamika two more times and she does not return my calls.

July 25, 2024. I now give up on Tamika and call Corporate again and spoke with JAMIE. JAMIE suggested I did NOT go to WOW/Automotive to have them remove oil. Wait to talk to Corporate!

Today is August 5 and I dont have use of my car since July 25 because my car is now overfilled AGAIN with oil and Im really frustrated, Jamie says I will receive a call from my SPECIALIST by Monday, if I dont receive a call, I should call back on Tuesday

July 30, 2024. Andre assures me my SPECIALIST will call because he put a PRIORITY note in front of her!

July 31, 2024 no return call. I call again and Patrick now assures me Marrisa will call because HE also put a PRIORITY note in front of her!

August 2, 2024. Now Patsy is assuring me I will receive a call as now she has put this PRIORITY note in place!

WOW!!!

August 5, 2024. I call Corporate early because Im very upset and I am on hold FOREVER. Then I get the option to have a call-back as next in cue! I said yes and after 6 hours I call back and now Fabian tells me she tried to get Marissa but she is to busy!!

AND now she tells me Tamika is my SPECIALIST!!!

This is completely unprofessional and disturbing to say the least!!!

I have held back on negative reviews for a very long time because I try my best to work through problems first

That being said. I do love my car!!

Please make this right!!

Thank you,