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I took my Subaru BRZ to get fixed to my closest Subaru dealership. It turned out that the car needed a new transmission. The car has a little over 28000 miles and the warranty shouldn't expire until March 2019. The service manager told me he couldn't do the repairs...
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Company wrote 0 private or public responses to the review from Nov 28.
Anonymous
Rabi Pal

Absolutely true...

I liked
  • Customer service were friendly
I didn't like
  • Taking over a month to review warranty case
#1410133
Reply to reviews
On Apr. 24 called Subaru roadside assistance, 11:18 received their text saying towing company will arrive in 90 min., It didn't show up. Cancelled it n got another towing company saying will arrive in 60 min., again didn't show up, waited 4 hours for nothing
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Company wrote 0 private or public responses to the review from Apr 24.
2.4
#1240381
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I have an issue with my Subaru Outback 2017 reverse sensor. The sensor is in such a very wrong place that even a low impact touch will spoil the sensor. Now, when I took it to the Brandon Subaru in McKinney TX, they are not obliging to replace / repair the sensor and...
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Company wrote 0 private or public responses to the review from Aug 31, 2017.
I liked
  • Sales is awesome
I didn't like
  • After sales
#1094913
Reply to reviews
I am now officially Sans Vehicle, Subaru recalled my new Outback and it is sitting at the dealer waiting for parts. The dealer had no loaner cars available and told me they were unable to arrange for a rental. Manchester Subaru told me that if I wanted to I could go...
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Company wrote 0 private or public responses to the review from May 15, 2016.
2.7
#848370
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My wife and I have an 04 legacy wagon. August of 2014 her motor startwd to display a heavy idle which turned out to be two blown cylinders #1 and #3 so both rear cylinders. We took it to a shop which I used to work at "Tires Plus total car care" they informed us thet...
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Company wrote 0 public responses to the review from Jan 26, 2015.
#586969
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I ordered a Legacy this past june what would be my 5th Subaru and was told it would be here on sept 5th then the 12th then the 15th. I have corresponded with Ms. Lois Palmer who has informed me after several requests that "she heard they were waiting for a part" and...
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Company wrote 0 private or public responses to the review from Sep 17, 2014.
frankwhast
frankwhast

My complaint has been handled to my satisfaction. Was complaining to this forum a factor? Who knows. But fair is fair, Subaru come through.fh

4.3
#535194
Reply to reviews
So far i have had our brand new legacy back to the dealer twice for these problems. They tell me there's nothing wrong with the radio even though it fades out and loses signal constantly when our other brand name vehicles do not and the car "road walks" on any road...
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Company wrote 0 private or public responses to the review from Jul 18, 2014.
#511818
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Contact Subaru Of America

Mailing Address:
Subaru of America, Inc.,
Subaru Plaza, Customer/Dealer Services P.O. Box 6000
Cherry Hill, New Jersey 08034-6000
United States
Phone:
(800) 782-2783
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