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1.0
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Update by user Nov 08

Subaru agreed to buy this truck back. Finally, today is the day I am returning the Subaru Ascent and will be signing paperwork for them to buy this car back from me.It's been a long process but I am satisfied with the outcome. Crystal who helped me throughout this...

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Review
#1663849 Review #1663849 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.1
Details
Subaru Of America review - Problems with multiple blinking lights on my screen displays

Update by user Oct 20

Subaru of America agreed to buy back this car. Too many issues with it.

My experience with this car & company was not great that I've decided not to get another Subaru even though they offered to give me another one.

The issue with customer service took too long. All...

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Resolved
Review
#1659098 Review #1659098 is a subjective opinion of poster.
Product
2019 Subaru Of America Ascent Car
Reason of review
Bad quality
2.5
Details

Update by user Aug 17

Refer to updated text. SOA came through in the end and replaced the transmission and picked up the tab.

Update by user Aug 17

I continued to plead my case to Subaru of America and they acquiesced and covered the cost of a rebuilt transmission ($9140.84)! Yahoo! It has a 3 year warranty, so...

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Resolved
Review
#1592481 Review #1592481 is a subjective opinion of poster.
Cons
  • Cost and customer service
  • Repairs and suggested resolution
Reason of review
Damaged or defective
Loss
$30000
Preferred solution
Replace the transmission and pick up the full cost of replacement.
Tags
  • Customer Dissatisfaction
  • Cvt Failure

Resolved: Subaru Of America review in Delmar, New York: 2012 Subaru outback - gas pump keeps shutting off

Subaru Of America review - 2012 Subaru outback - gas pump keeps shutting off
Subaru Of America review - 2012 Subaru outback - gas pump keeps shutting off
Subaru Of America review - 2012 Subaru outback - gas pump keeps shutting off
Subaru Of America review - 2012 Subaru outback - gas pump keeps shutting off
I have a 2012 Subaru outback with low mileage (~30K only). Lately, I had issue to fill gas into the tank. I called dealer on 7/6 and they couldn't check it till 7/31 due to over-booking. I therefore had it fixed by a local shop and they discovered that the inside layer of a rubber hose collapsed. The work was done on 7/15 and they charged me $308.76. I have purchased many cars including GM, Toyota and Honda with different models in the last 40 years. This is my first Subaru I never experienced this strange issue with other cars I have/had. Saipei T*** saipei.t***@gmail.com 518-439-1274
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Review
#1588916 Review #1588916 is a subjective opinion of poster.
Product
2012 Subaru Of America Outback Car
Reason of review
Bad quality
Loss
$308
Preferred solution
Full refund
3.0
Details
I have a 2017 Subaru Impreza Sport with a malfunctioning audio system. I took it back to the dealer four times. They performed multiple software updates and even replaced the entire head unit but they could not fix any of the problems. Finally, they referred me to...
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Resolved
Review
#1531583 Review #1531583 is a subjective opinion of poster.
Product
2017 Subaru Of America Impreza Car
Pros
  • Staff and management at the dealership level only
Cons
  • Corp exec reciting scripts and not reading report
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Have Subaru cover the expense, including installation, for buying an after market infotainment system which does not have the defects of the Harmon Kardon unit.
Tags
  • Infotainment Head Unit Cd Player

Update by user Nov 30, 2018

I got a call from the local Subaru dealership. Subaru or America looked at my case and determined that the warranty did not cover the problem, but they did offer me $1000 towards repair costs for taking so long to give me an answer. They also offered warranty labor....

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1 comment
Anonymous
#1605027

Absolutely true...

Resolved
Review
#1410133 Review #1410133 is a subjective opinion of poster.
Product
Subaru Of America Car
Pros
  • Customer service were friendly
Cons
  • Taking over a month to review warranty case
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
2.4
Details

Update by user May 07, 2018

Made complaints to Subaru head office by phone, email, a supervisor apologized and sent me $50 gift card.

Original review posted by user Apr 24, 2018

On Apr. 24 called Subaru roadside assistance, 11:18 received their text saying towing company will arrive in 90 min., It didn't show up. Cancelled it n got another...
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Review
#1240381 Review #1240381 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Reason of review
Order processing issue

Update by user Aug 31, 2017

Spoke to Subaru and they are willing to take it up and evaluate the case. I am happy to close.

Original review posted by user Aug 31, 2017

I have an issue with my Subaru Outback 2017 reverse sensor. The sensor is in such a very wrong place that even a low impact touch will spoil the sensor. Now, when I took it to...
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Resolved
Review
#1094913 Review #1094913 is a subjective opinion of poster.
Product
2017 Subaru Of America Outback Car
Pros
  • Sales is awesome
Cons
  • After sales
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Let the company propose a solution
2.7
Details
I am now officially Sans Vehicle, Subaru recalled my new Outback and it is sitting at the dealer waiting for parts. The dealer had no loaner cars available and told me they were unable to arrange for a rental. Manchester Subaru told me that if I wanted to I could go...
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Resolved
Review
#848370 Review #848370 is a subjective opinion of poster.
Product
2016 Subaru Of America Outback Car
Reason of review
Damaged or defective
Tags
  • Manchester Subaru

Contact Subaru Of America Customer Service

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Mailing Address:
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
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Update by user Jan 30, 2015

After writing this review the service manager apologized profusely, and was a complete professional. Tom made it right and treated us fairly. We simply wanted communication and he more than made up for it and we have our vehicle back in solid running condition.

After he...

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Resolved
Review
#586969 Review #586969 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Bad quality