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Subaru Of America - This zesty 75 year old grandmother called Subaru in frustration.

4.2
Details
When I discussed my issues with a professional and calm representative, Jasmine, I was annoyed that I had waited so long to call. She listened and understood. The resolutions came quickly! Thank you, Subaru! Eileen Grover
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Review
#1705221 Review #1705221 is a subjective opinion of poster.
Product
2018 Subaru Of America Outback Car
Reason of review
Good customer service
3.5
Details
It has been 17 months since I bought my 2017 Outback 3.6R I finally decided to set up a MySubaru.com account. I could not do so because my VIN "could not be activated." I researched and found this meant that Subaru still had my VIN listed under the previous owner. I...
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Review
#1704120 Review #1704120 is a subjective opinion of poster.
Pros
  • Tough reliable nice looking vehicle
Cons
  • Vin number listed as belonging to previous owner
  • Mysubaru website works poorly
  • Customer service did not explain what i needed to do
Reason of review
Access/ activation issues
Preferred solution
1) Assign the VIN number to the new owner when a car is sold. 2) Fix the website so it actually works correctly when one tries to set up an account.
Tags
  • Mysubaru Website
  • Vin Number

Subaru Of America - Good car

3.7
Details
Hi I got a lemon car (2019 Ascent touring) and finally buy back to SoA. Since there is no compensation for my inconvenience for lemon car, is it possible to ask free life time or 7-year warranty for kind of compensation? I bought 2020 Ascent again because I like subaru car. Thanks JuneHo Shin
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Review
#1703236 Review #1703236 is a subjective opinion of poster.
Reason of review
lemon car compensation
Loss
$10000
Preferred solution
free life time warranty
4.3
Details
My flat tire was repaired and in a timely fashion although when I picked up the auto after the work was completed I noticed that the alloy wheel was unusually dirty and there were dirty hand marks on the upholstery of the driver's door. I went to Subaru Service today...
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Review
#1699713 Review #1699713 is a subjective opinion of poster.
Service
Service America Manager

Subaru Of America - Subaru joins industry group to lower California emissions standards

4.4
Details
Amazingly Subaru has joined the Trump administration in its attempt to prevent California from maintaining stricter emissions standards than the rest of the US. This is a step back and slap in the face to Subaru buyers like me and my family... we will not buy another Subaru vehicle.
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#1697841 Review #1697841 is a subjective opinion of poster.
Pros
  • Animal support
  • Subaru used to build quality cars
Reason of review
Step backwards on environmental responsibility
Loss
$100000
Preferred solution
Support California’s right to its own emissions standards
Tags
  • Environmental Responsibility

Subaru Of America in Garden City, New York - Complaint of a dealer

4.1
Details
Thanks for taking the time to follow up! Bad: East Hills Subaru misquoted me. They told me that brakes were covered by my warranty. I made an appoint during my lunch break to have my brakes checked. They were late getting my car on the lift by 60 min (and now I'm REALLY late getting back to work). Once the diagnosis was done, they told me brakes were not covered by my warranty. Good: The customer service rep who spoke to me on the complaint line gave me a coupon for $350, which more than covered my costs at the dealership. It definitely made a difference and will keep me a customer!
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Review
#1652667 Review #1652667 is a subjective opinion of poster.
3.6
Details
2014 Outback 6cyl. Wife was pulling into a parking space yesterday at the local grocery store. Foot was on the brake, car barely in motion as she navigated into the parking spot. In the blink of an eye the engine roared, car rocketed forward, mounted the curb (driver’s...
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Review
#1637876 Review #1637876 is a subjective opinion of poster.
Product
2014 Subaru Of America Outback Car
Reason of review
Damaged or defective
Loss
$700
Preferred solution
SOLVE THE PROBLEM!

Subaru Of America in San Diego, California - Need my sun roof repaired

3.5
Details
Have have the problem of the sun roof making growling noise and not always closing. Have had the car to two dealers (four times) and no one can fix it. Do you have a dealer that knows how to fix sunroofs.
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Review
#1605960 Review #1605960 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Damaged or defective

Subaru Of America in Fort Myers, Florida - Complain about Dealership

4.0
Details
They sent voucher to cover issues so that we could get our service done at another dealership.
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Review
#1590640 Review #1590640 is a subjective opinion of poster.
Service
Subaru Of America Oil Change
Reason of review
Unable to reschedule an OIL CHANGE for 1 week due to they were Remodeling another franchise they own so they had to service the other franchise cars at the same time not a GOOD CUSTOMER EXPERIENCE hope they make millions putting MONEY before the customer
Loss
$250
Preferred solution
Let the company propose a solution

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

Subaru Of America Products and Services Reviews

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4.3
Details
Dear Sir, I have a Sabaru 2011 outback. My wife and I really like the car, the seats are very comfortable for us, The ride is a little higher than a sedan which we like. The reputation is good and high for consumer satisfaction. It is the first Sabaru we bought. Then...
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Review
#1589070 Review #1589070 is a subjective opinion of poster.
Product
2011 Subaru Of America Outback Car
Reason of review
Hope my Sabaru keeps running without problems