Franco V Egv

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Verified Reviewer
| map-marker Camden, New Jersey

Subaru Of America service

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Subaru Of America service
Subaru Of America service - Image 2
Updated by user Jul 29, 2023

No email. No call

Updated by user Jun 29, 2023

They still have not called or emailed

Original review Jun 29, 2023
I have written a dozen emails in length about all the issues Ive had since purchasing a Subaru certified vehicle.
I believe they just ignore and delete the emails as they do not respond. My car is on the 5th transmission and theres only 70,000 miles on it.

And that only scratching the surface of the amount of issues Ive had.
I called and spoke with Juan for nearly an hour the other day.

He agreed many times and recorded phone call that I was experiencing an absurd amount of issues.
He marked my case as urgent and said somebody should contact me within 24 hours. Its been 10 days and Ive received is the automated email asking how my service was.
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Loss:
$40000
Pros:
  • Respect people of all varieties
Cons:
  • Quality of vehicle
  • Quality of service

Preferred solution: Full refund and apology

User's recommendation: DO NOT BUY SUBARU

Glen V Sus

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Verified Reviewer
| map-marker Camden, New Jersey

Known issue with faulty CVT Transmission

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Shame on you Subaru of America, Inc. !

Buyer Beware!! My daughter purchased a 2015 Subaru Forester a couple years ago. Just paid it off and it now has 115K miles. Beautiful looking car.

She was driving down the road last week and all the warning lights lit up on the dash. She took it in to the local dealer and she was told she needed her CVT transmission replaced. Appx 12K repair cost on a vehicle with a trade in value of 7-10K without transmission problems. A mother of two small children, just paid this car off and now its worth nothing?

A 2015 Subaru with 115K miles? Built to Last, my *** The worst part is that Subaru knows about this and it is not an isolated incident. Apparently, the Christmas tree of lights on the dash indicating a failure of the CVT Transmission is a common problem. They extended the warranty on this to 10 years/100K miles.

Which sadly my daughter just barely missed, based on the mileage only. You have falsely built a reputation of reliability.

We will be telling anyone that will listen about this terrible situation. Shame on You Subaru!

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Loss:
$12000
Pros:
  • Look and styling
Cons:
  • Unreliable

Preferred solution: Repair under warranty

User's recommendation: Do Not Buy a Subaru Product! Buyer Beware!

2 comments
Guest

This is verifiable via a quick internet search. The user comment is either a dealership, some CS agent for Subaru, a WRX fanboy, or internet troll.

It’s the general attitude or lack of empathy that give them away. Telling people who drive an automatic to instead buy a manual transmission is also not helpful. The common CVT replacement is a ten thousand dollar repair and consumers have a right to be pissed about it. A quick search of a domestically produced 9 speed automatic transmission will reveal they typically only cost about $600 with about $400s worth of work assuming the rate is $40 an hour.

This is only a few dollars shy of Subaru’s average CV axel joint replacement which occurs about ever 12000 miles. To test if the CV joint is bad turn your steering wheel all the way to the right and then tge left while driving in circles in an abandoned parking lot.

If you hear a clicking noise on either side it means the CV joint is bad and needs to be replaced. Understanding this simple fact associated with common repair costs provides enough evidence to say that Subaru is a ripoff.

Guest

Well glen this is the internet. How do we know your daughter drives like *** We can't but i do see a lot of subaru vehicles on the road. Really weird...

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Armando J Phv
map-marker Pennsauken Township, New Jersey

Worse company to buy from!!

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Original review Aug 28, 2023

PLEASE DO NOT BUY FROM SUBARU! TAKE YOUR MONEY TO ANOTHER COMPANY THAT IS WILLING TO HELP YOU OUT IF YOU ARE HAVING CAR ISSUES.

TOOK MY CAR IN ON MARCH 29, 2023 TO DCH SUBARU OF RIVERSIDE! THE REASON I TOOK MY CAR IN WAS BECAUSE IT GAVE OUT ON ME ON THE FREEWAY.I WAS GOING BACK AND FORTH WITH THE DEALERSHIP AND THEY COULDN'T GIVE ME AN ANSWER TO WHAT WAS WRONG WITH MY CAR THEY SAID I WASNT DOING THE MAINTENANCE SO I SENT THEM MY INVOICES OF MY OIL CHANGES AND THEY STILL WHERE GIVING ME A HARD TIME. HAVE EXTENDED WARRANTY AND THEY DIDNT TAKE IT INTO TO CONSIDERATION. AFTER TEO MONTHS OF DEALING WITH THEM I REACHED OUT TO CORPORATE JUST SO I CAN GET THE SAME IF NOT WORSE SERVICE.

ITS 5 MONTHS THS LATER (AUGUST 28,2023) AND THEY STILL CAN'T EVEN TELL ME WHAT IS WRONG WITH MY CAR. I KEEP CALLING TO TALK TO THE SPECIALIST WHO IS TAKING MY CASE BUT EVERY TIME I CALL THEY SAY SHE IS BUSY AND SHE WILL CALL ME IN TWO BUSINESS DAYS AND SHE NEVER CALLS. I ASKED TO SPEAK TO THE SUPERVISOR AND SAMETHING. THEY ARE BY FAR THE WORSE IF YOU BUY A CAR FROM THEM, MAKE SURE YOU HIRE AN ATTORNEY BEFOREHAND BECAUSE YOU WILL DEFINITELY NEED THEM TO HELP YOU GET YOUR CAR THAT YOU ARE STILL PAYING FOR WHILE YOURE NOT USING IT.

THEY DONT CARE ABOUT US THEY CAR ABOUT THERE SALES AND THEY MAKE CARS TO BREAKDOWN AND THEN BLAME IT ON YOU. I KNOW IM NOT THE ONLY ONE GOING THROUGH THIS SO I HOPE PEOPLE CAN READ THESE REVIEWS BEFORE BUYING A SUBARU.

5 MOTNHS WITHOUT A CAR AND THEY HAVENT EVEN TOUCHED MY CAR. CANT BELIVE THEY WILL LET SOMEONE WITHOUT A CAR FOR THAT LONG

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Loss:
$10

Preferred solution: Full refund

User's recommendation: PLEASE DONT BUY FROM SUBARU

Arvind D Ixi
map-marker Troy, Michigan

My Subaru ascent touring steering wheel gets locked

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Youre pissed customer team does know what happened since I talked with them extensively and your expert didnt even bother to call me back Tarana I was promised that person will call me
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User's recommendation: Do not buy Subaru. There are many other manufacturer who are hungry to sell that product.

Arvind D Ixi
map-marker Troy, Michigan

My Subaru ascent touring steering wheel gets locked

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I did contact your people at Subaru Of America and they are not interested in the customer issues and problems, so are your dealership? I was told that one of your expert would call me within two days that works but that expert never called never even bother. Do you wanna give me a timeframe when he would call?
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User's recommendation: Do not buy Subaru. There are other companies hungry for that product to be sold.

Lesha Utr
map-marker Albany, New York

Frustrated

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I called 2 weeks ago about an issue with my vehicle and I still have not received an email which she said I should look for.
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1 comment
Guest

Real in depth review leesha...

Chandra S Yjp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Udupi, Karnataka

Ac compressor replacement

Subaru Of America - Ac compressor replacement
Ac compressor newly fitted to my car 4 months ago , now compressor not working , so I need new one under warranty.
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Anonymous
map-marker Seattle, Washington

Extended warranty

I cancelled added extended warranty last year, all forms completed and forward to briece (renton subaru) finance manager, according to him, it will only take about 12 weeks to process so that we can get our refund but the last time i followed up still active and forms are not submitted yet, it's been more than 12 weeks, we were not happy about his service, we called subaru renton more than 2x, still no action..!
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Ivon Nzl

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Verified Reviewer

Replacement key fob for a 2006 benign Tribeca

I have visited both dealerships here in San Antonio Texas asking them for a fob to be programmed to my car. Well, their story is that I need to have a fob existing in my hand for them to program it to my car. My car was purchased at a salvage, and it has no fob, I dont know that the key that I have is the valet key or if its a master key I dont understand what that all means. Im just interested in a fob and Im tired of the runaround. Ive been looking since April.
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Preferred solution: Apology

Craig D Hke

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Verified Reviewer

Never see before broken inside door steel cable

Asked dealership troncalli to contact Subaru to see if maybe since its a cable fraied issue if there is anything can be done besides charging customer $500 for repair and dealership told customer we wont call for items like that. Its on you only Sorry I wont send you to service manager
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User's recommendation: Don’t take your car to troncalli Subaru service dept. they won’t even take your car to look at unless you give them 189 just to look at them bill you for it if you choose to DO NOTHING AT ALL

Creta Nnp
map-marker La Grange, Kentucky

Poor vehicle service

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To whom this may concern; for the last year I put up with the mistake and maybe they the dealership or salesman had a bad day. Today will be the last day I would recommend anyone to purchase a Subaru.

First it was my radio and took about eight months to get it replace, then the drivers, window would only work when it wanted and they order the part which it took other four months to get replace only because I brought the vehicle for services come to find out it was never order, which took other week which they provided a loner which this should of never happen. The vehicle had a state inspection which I was charge come to find out when I went to register my vehicle it was never inspected. I call the dealership and they said, the maintained department that they did not conducted an inspection and was never should of being charge. I also ask about the weather stripping that was damage and removed during the service and the dealership took pictures and were going to order it, and once it arrived they would call me.

Come to find out that never happen nothing was order, very dissatisfied with the Subaru of El Paso. Will never again buy a SUBARU.

Vic Pedraza

El Paso, TX

915-996-****

vpvictor70@***.com

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Tyeshia Rde
map-marker Providence, Rhode Island

Lost pocketbook/key

I lost my pocketbook and several hundred dollars worth of items plus my 2nd set of Subaru keys. I am told it will cost me $285.30 plus $150 to program for a new set of keys. I had All state (Subaru sold me) and was only 1 month out of warranty (and the key would have been replaced. Subaru would not help. Im pretty sure I will not be getting another Subaru.
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Chandra S Yjp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Mangaluru, Karnataka

Warranty

Subaru Of America - Warranty
I bought subaru ac compressor for my car tata zest 4 months ago , now that ac compressor is not working, as I contacted your regional officer , he was not responded properly . I need ac compressor replacement under warranty immediately.
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Loss:
$12500

Preferred solution: Full refund

Efren G Arr

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Verified Reviewer
| map-marker Fresno, California

Fresno Subaru rip off

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I applied online for a 2023 outback wilderness at lithia Subaru in Fresno, I submitted all the paperwork and Josh and Jason at Fresno lithia told me that Subaru did not qualify me to get the loan and they want me to go with the 16.9% lender that they got because no one else would finance me and I had to put $9200, so the next day when I called him, the car had sold already- (which ended up being a good thing) but there is another dealership in Bakersfield, California so I applied there and surprise, surprise I was immediately financed directly with Subaru- who I was told by Lithia, would not finance me, financed me with a FAR lower interest rate of 6.9% which in turn made the monthly payment go from 805$ to 675$ (with upgraded warranty package, oil changes & gap-things I couldnt afford at lithia) . I was later told that they just wanted to profit off me with the highest interest rate.I am sure I am not the first or the last person who this has happened to.

I would love for you guys check their business model because they lost a customer by being greedy. I would definitely never recommend this particular dealership to anyone and will always share my honest experience with anyone looking for a Subaru. I will now drive an hour and half to do any business with the Sagera dealership in Bakersfield. It seems Josh and Jason were more worried about the dollar than the customer.

I feel like they were intentionally trying to take advantage of the situation. It is extremely unprofessional and hopefully Subaru will agree that it was very unethical on their part.

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Preferred solution: Please check on this dealership and the lack of ethics.

User's recommendation: DONT GO TO LITHIA SUBARU IN FRESNO

Jean A L

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Verified Reviewer

Cancellation Request Form

I have been searching all morning beginning with the dealership where we bought the car to find out where to send the CANCELLATION REQUEST FORM that was emailed to me this morning and cannot get to talk to a Julie at the dealership to find out where to return it. Have been denied talking to her twice this AM. BE ADVISED that Julie was supposed to have cancelled it 03-20-2023 upon completion of our phone conversation. ISSUE: Cancel CERTIFIED GOLD PLUS WARRANTY $2420.00.I had also spoke with a Travis at the dealership also this AM. THANKS. JEAN A. LEAHY. DEAL NUMBER 930
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Loss:
$2450

Preferred solution: Full refund