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Subaru Of America - Very disappointed in their advance notice of defects.

Due to a defect in the radio, I do not have a radio, CD player, blue-tooth, navigational system, back-up camera or any of the features that first attracted me to the vehicle. Was told that they do not do recalls unless it is a safety issue. Was told I must wait 5 to 8 weeks for a remedy. In the meantime, I am making payments on a car that doesn't even have the basics, much less the "extra features". I know it's through no fault of my local service department, but I feel like Subaru knew of this defect and should have recalled the effected models BEFORE everything failed.
3.4
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I liked
  • 2018 outback
#1427116
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Subaru Of America - 2018 Radio Issue with no date for resolution

I purchased a new 2018 Outback the end of last year and one month ago the radio went black and no longer works. The dealer and their parts department told me that they literally have no idea when a radio will be shipped to them to repair my car. We as a family are on 6th Subaru, (my second Outback), plus we bought 3 brand new Subaru's in a six month time period. If this radio issue is indicative of the kind of customer service you have now, we will no longer be purchasing any Subaru's going forward. If you have any interest in contacting me I can be contacted at wnummelin@comcast.net
#1426427
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I driven Subarus for years--on on my sixth. Since I'm getting older I opted to enroll in the Roadside Assistance Plus Program. Never again! I've spent more than an hour today going through multiple menus only to be put on hold. So a tried the "contact us" feature on...
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h.kitchener
h.kitchener

Just a thought, but what browser are you using? I have had GM give me problems while using Firefox but Internet Explorer worked just fine. Some of these sites are not programm...

2.3
I liked
  • Vehicles
I didn't like
  • Soa customer service
#1426233
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Subaru Of America - Subaru Crossteck 2014

I never have car like this I purchased brand new fully loaded and non stop having problems noises my warranty is gone after 3 years and that’s when problems start I pay to replace si many things still have noises and paint coming off rust is Everywhere
1.7
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Customer service
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#1423035
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I drove for over an hour to buy my Subaru crosstrex. The deal was made I gave them 1,000.00 down and 895.00 for gap. I wanted white with gray interior and I made that very clear. They did not have one in stock but they located one and would have it on wed Dec. the...
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#1422859
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My radio died! What was not expected that my back up camera, Bluetooth and Nav System all went dead too!the dealer says it’s a Harmon Radio issue, basically washing their hands and saying it can be 2-3 weeks before we get a replacement. It’s a NEW CAR! Tell me how I...
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Anonymous
Martha Ore

Have had the same problem . Was promised a new radio 4 weeks ago...haven't heard from Subaru. Very disappointd in this service. This is my first Subaru and will definitely be ...

Anonymous
Jim

Welcome to the club...on my SECOND failure in last six months.....2018 Outback less than 10 months in service. Seems to be lousy system that continues to baffle Subaru and Har...

#1421885
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Subaru Of America - Throw out bearing destroyed

The throwout bearing in my subaru forester went out and I need to find out if it was covered under warranty.
#1421209
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Update to my five star review. I purchase a Subaru Forester from this dealer in October 2018 the original discussions went very well thus the 5 star review based on the 10 week delivery date promised we agreed to a January 22019 purchase payment date. with an agreement...
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1.0
I didn't like
  • Sales department
  • Breach of contract
#1419633
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Non business hours? Really?? You guys brag about your loving the environment and how much you care. I could have blown up or my family could have been burned or even worse killed. This is my first Subaru and I love the car and reliability but I can’t beleive that you...
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1.7
#1418723
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Subaru Of America - Horrible

My call kept gettng disconnected and no one called back or returned my email I sent. I am frustrated with Subaru in general now.
#1417775
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