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1.3
Details
I receive the Subaru outback extended certified service agreement (CPO) in the mail the other day, I wanted to express the disappointment that I have with the with Subaru CPO. Reading the fine print and discovering the details of my 7 years or 100, 000 miles warranty....
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Review
#1664821 Review #1664821 is a subjective opinion of poster.
Pros
  • Outback
Cons
  • High pressure to purchase extended warranty
Reason of review
Warranty issue
Preferred solution
Honor your service warranty! 7 years or 100,000
1.0
Details
Brand new car – broken and broken again by the dealership, plus cat-calling and harassing of my teenage daughters and wife: I bought a brand-new car from Mid-Town, my second one for my second daughter, and the buying experience was par with the industry. However, their...
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Review
#1653677 Review #1653677 is a subjective opinion of poster.
Pros
  • Good products
Cons
  • Bad dealerships
Reason of review
Deplorable Men
Loss
$25
Preferred solution
Full refund
4.3
Details
My flat tire was repaired and in a timely fashion although when I picked up the auto after the work was completed I noticed that the alloy wheel was unusually dirty and there were dirty hand marks on the upholstery of the driver's door. I went to Subaru Service today...
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Review
#1699713 Review #1699713 is a subjective opinion of poster.
Service
Service America Manager
1.0
Details
I HAVE A 2018 SUBARU LEGACY. IT HAS 24,345.00 MILES ON IT AND MY BATTERY WAS DEAD...I WAS IN ST. AUGUSTINE, FL. OVER AN HOUR AWAY FROM THE DEALERSHIP. MY DEALERSHIP IS IN JAX BEACH, JACKSONVILLE. I CALLED THEM AND THEY TOLD ME MY BATTERY WAS UNDER WARRANTY BUT I...
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Review
#1703185 Review #1703185 is a subjective opinion of poster.
Product
Subaru Of America Roadside Assistance
Pros
  • Great vehicle i have an outback and a legacy
Cons
  • Roadside assistance offered with new car useless
Reason of review
Warranty issue
Loss
$144
Preferred solution
Full refund

Subaru Of America - Inferior Tires

2.6
Details
I have a 2016 Forester with 31,500 Miles on it. One of the tires developed a huge bulge on the sidewall. I called the dealership to ask about warranty coverage for tires with only 31,000 miles on them. I got the run around at the dealership They kept transferring me and the service dept. never answered, eventually it went to voice mail and they were supposed to call me back, THEY NEVER DID. (Peninsula Subaru ) So I called Tacoma Subaru, they at least talked to me and promised to call me back, they never did. The tread on these tires were in excellent shape. I had to buy new tires ( at a tire center ) $1090.00. I feel new car tires should last longer than this, and I should have at least gotten some credit. Please put decent tires on your vehicles.
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1 comment
ImpishZebu678
#1762461

I had the same issue at roughly the same mileage. I had 3 bubbles in the side walls if 3 different tires.

I figured that I would have been provided higher quality tires. I will admit I do drive some highway miles but they seemed to ware out much quicker than expected.

Review
#1658956 Review #1658956 is a subjective opinion of poster.
Product
Tires
Pros
  • Great vehicle
Cons
  • Poor quality tires
Reason of review
Bad quality
Loss
$1090
Preferred solution
Price reduction
Resolved
3.0
Details
I have a 2017 Subaru Impreza Sport with a malfunctioning audio system. I took it back to the dealer four times. They performed multiple software updates and even replaced the entire head unit but they could not fix any of the problems. Finally, they referred me to...
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Review
#1531583 Review #1531583 is a subjective opinion of poster.
Product
2017 Subaru Of America Impreza Car
Pros
  • Staff and management at the dealership level only
Cons
  • Corp exec reciting scripts and not reading report
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Have Subaru cover the expense, including installation, for buying an after market infotainment system which does not have the defects of the Harmon Kardon unit.
Tags
  • Infotainment Head Unit Cd Player
1.0
Details
I own and drive a 2017 Subaru Outback Premium. I like this car and enjoy driving it. My car has the full Eyesight safety system. On September 27 2019 I was driving southbound on the Northeast extension of the Pennsylvania turnpike. I was a few miles south of the...
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Review
#1680938 Review #1680938 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Damaged or defective
Loss
$30000
Preferred solution
Full refund

Subaru Of America - Good car

3.7
Details
Hi I got a lemon car (2019 Ascent touring) and finally buy back to SoA. Since there is no compensation for my inconvenience for lemon car, is it possible to ask free life time or 7-year warranty for kind of compensation? I bought 2020 Ascent again because I like subaru car. Thanks JuneHo Shin
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Review
#1703236 Review #1703236 is a subjective opinion of poster.
Reason of review
lemon car compensation
Loss
$10000
Preferred solution
free life time warranty
1.0
Details
My car would begin to leak oil. I recently brought my car back because it has been leaking oil they have it on record I was told that I needed to just pay $636 for a 60,000 mile check up on my vehicle or else Subaru would not honor it if I needed a new motor I feel...
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Review
#1679536 Review #1679536 is a subjective opinion of poster.
Pros
  • Subaru used to build quality cars
Cons
  • Transmission should of been recalled
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Subaru Of America - East Hills Subaru Roslyn New York sold us a new 2019 Legacy Limited/KAF which was exposed in salt water pool/flood with corrosion damage in its undercarriage.

Subaru Of America - East Hills Subaru Roslyn New York sold us a new 2019 Legacy Limited/KAF which was exposed in salt water pool/flood with corrosion damage in its undercarriage.
The pre-mentioned salt water damage in the car's under carriage was discovered 6 months later during its first oil change when it was lifted above the ground. Our appeals to the dealer East Hills Subaru and to the SOA Headqrtrs to take corrective action is met with the attitude that they have no responsibility that is, they penalize the buyer who did not inspect the under-carriage before accepting delivery. The customer is now pursuing case legally.
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Review
#1700632 Review #1700632 is a subjective opinion of poster.
Pros
  • Let you decide
Reason of review
Damaged or defective
Loss
$4
Preferred solution
Clean the salt from the under-carriage, replace the corroded parts of exhaust, address the rusty spots on the frames of chassis and provide free 10 years extended warranty with rust protection due to unknown degree of engine's exposure in the s.w. flood.e