Customer service
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I took my 2017 Impreza to the Glenwood Springs, CO dealership for a 6,000 mile service (oil change, tire rotation) and the cost was over $115 with a coupon. Therefore for the 12,000 mile service, I decided to do the service myself and purchased "genuine Subaru parts" from the dealership (oil filter, drain plug ring, air filters).

However, at the last service the technician put Loctite on the oil pan drain plug and I cannot remove the plug to change the oil myself. What a racket! This is my 3rd Subaru Impreza and the only cars I have owned since I first purchased one in 1997. I have raved about Subaru cars and recommended them to everyone.

After my experiences with a rip-off Finance Manager in Silverthorne, CO and this service scam in Glenwood Springs, CO as well as constant problems with the media features, I do not plan to ever purchase another Subaru. No wonder Consumer Reports took the car off of their recommended list this year.

Reason of review: Poor customer service.

Monetary Loss: $349.

Preferred solution: Let the company propose a solution.

I didn't like: Servie dept put loctite on my oil drain plug.

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