704 228Th Ave Ne 145, Sammamish, WA 98074
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Not resolved

It has been 17 months since I bought my 2017 Outback 3.6R I finally decided to set up a MySubaru.com account. I could not do so because my VIN "could not be activated." I researched and found this meant that Subaru still had my VIN listed under the previous owner.

I called customer service and explained. The representative said it would be fixed within 2 days and I would get an email notifying me when it was.

I received the email notification. I went to sign in, and realized I did not know what password had been used to set it up. I hit the "forgot my password" option.

After a security code was sent to my phone and I entered it, I was able to set up a new password.

However, I was then asked three security questions! I had no idea what the answers were. I guessed for each one, in case somehow my own information was used. It was not, and I was locked out of the account for entering three wrong answers.

It is Saturday, and Monday is Veterans Day, so I have to wait until Tuesday to talk with Customer Service.

The fact that my VIN was listed as belonging to the prior owner 17 months after I purchased the Outback is annoying.

The fact that the representative set up an account for me using a password and three security questions which I was not given the answers to is even more annoying. The fact that I am locked out for the next three days is the final annoying.

Reason of review: Access/ activation issues.

Preferred solution: 1) Assign the VIN number to the new owner when a car is sold. 2) Fix the website so it actually works correctly when one tries to set up an account..

Subaru Of America Pros: Tough reliable nice looking vehicle.

Subaru Of America Cons: Mysubaru website works poorly, Customer service did not explain what i needed to do, Vin number listed as belonging to previous owner.

  • Mysubaru Website
  • Vin Number
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