Purchased a 2016 Subaru Crosstrek Premium with EyeSight new in June 2016. Had the car in for 36000 mile checkup in June 2019 to address any issues under warranty but there were none.
In early September 2019, the Blind Spot Detection / Rear Collision Detection light indicating a system problem came on — 2,500 miles and about 3 months out of warranty. The system would not respond to the on/off switch. The Service Rep said we’d be on the hook for the $95 diagnostic fee which we authorized because we didn’t spend an extra $2,000 for safety features that don’t work. Service technicians found that as we feared the radar component that supports these features had failed - a $1400 part.
We contacted Subaru Customer service and they agreed to consider coverage out of warranty.
A day later they approved coverage of the repair in full. Needless to say we were ecstatic that Subaru stood behind their product and we wouldn’t have to pay for the repair!
Product or Service Mentioned: 2016 Subaru Of America Crosstrek Car.
Reason of review: Good customer service.
Subaru Of America Pros: Great cars and great image, Stood behind product.
Subaru Of America Cons: Cost of maintenance and service.