Product: Subaru Of America Car Clear all filters (133 of 133 reviews match)
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Who thought this one up? The factory installed remote starter for my 2014 Forester shuts the engine off when you open the door which means that every time you use the remote starter you'll be starting the car twice. You also cannot program out the horn that beeps...
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97 comments
Jack Nolan
#1719346
Auto Expert

According to Subaru of America FAQ page, for all the inquiries and complaints you should contact Subaru of America customer service by phone at 1-800-782-2783.

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Review
#450180 Review #450180 is a subjective opinion of poster.
Product
Subaru Of America Car
Loss
$400
Featured

Subaru Of America in Sioux City, Iowa - Thank you Suburu! Thanks to safety being your priority, I still have my Son.

Subaru Of America - Thank you Suburu! Thanks to safety being your priority, I still have my Son.
Subaru Of America - Thank you Suburu! Thanks to safety being your priority, I still have my Son.
My son, his financee and her 18 month old were in her Suburu Forrester. A semi crossed center line hit car in front of my son then hit my son on the drivers side. The vehicle rolled 3 or 4 times. When we got to the accident scene I didn't think I would ever see them again. Both he and his fiancée airlifted to UNMC in Omaha. 18 month old had one scratch on his chin. My son has a fractured c2 vertebrae, broken left arm and 14 staples in his head. She has bumps and bruises but nothing broken. Both released from hospital next night. Nothing short of a miracle. This is dashcam footage of the crash. Thank you so much for my sons life!!!!
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Review
#1655597 Review #1655597 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Exactly as described/ advertised

Subaru Of America in San Diego, California - Need my sun roof repaired

3.5
Details
Have have the problem of the sun roof making growling noise and not always closing. Have had the car to two dealers (four times) and no one can fix it. Do you have a dealer that knows how to fix sunroofs.
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Review
#1605960 Review #1605960 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Damaged or defective

Subaru Of America - Air bags did not employ

Subaru Of America - Air bags did not employ
Subaru Of America - Air bags did not employ
Car totaled by hitting back of a tractor trailer, a semi. personal injury. No respond in 6 days from Subaru after I made a report. Where's the TSB. 760 285 6554
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Review
#1679744 Review #1679744 is a subjective opinion of poster.
Product
Subaru Of America Car
Pros
  • Auto all wheel drive
Reason of review
Warranty issue
Loss
$25600
Preferred solution
discuss my options
Tags
  • Total Wreck
1.0
Details
I own and drive a 2017 Subaru Outback Premium. I like this car and enjoy driving it. My car has the full Eyesight safety system. On September 27 2019 I was driving southbound on the Northeast extension of the Pennsylvania turnpike. I was a few miles south of the...
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Review
#1680938 Review #1680938 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Damaged or defective
Loss
$30000
Preferred solution
Full refund

Subaru Of America - AC Compressor TSB

3.6
Details
Subaru Of America - AC Compressor TSB
My ac compressor serial number 307D160010 failed this summer and I had to get it replaced with the new unit. Before so it would make a screeching noise. This unit was not covered as it was not a service recall. I paid out of pocket at the cost of $710 for the ac compressor unit. $267 was also paid for ac evac capture and recharge as well as installation labor. I am inquiring about compensation or mitigation on these losses as it was much. Thank you.
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Review
#1559510 Review #1559510 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Warranty issue
1.5
Details
READ BEFORE EVER BUYING A SUBARU OR EVER CONSIDERING ON OWNING ONE. This is beyond absurd. The amount of customer care and customer service from this company (Subaru) (SOA) is negligible at best. I have worked so hard for a car that I never realized would cause me to...
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1 comment
RitzyFieldSpaniel569
#1748549

I have to disagree with you. I work for a Subaru dealer in the Midwest and I have seen Subaru help people who they should not have helped.

Whenever there has been "Gray Areas" Subaru has taken the side of the owner. A technician would disassemble the engine and inspect it.

If the wear is showing, then a receipt won't help. Buy a new car and only allow the dealer to service it and then you couldn't possibly be at fault.

Review
#1570823 Review #1570823 is a subjective opinion of poster.
Product
Subaru Of America Car
Cons
  • Horrible customer care
Reason of review
Bad quality
Loss
$6000
Preferred solution
Assume accountability and replace the faulty engine in my car.
Tags
  • Subaru customer service
  • subaru class action
  • Subaru dealer
  • Subaru Warranty
  • Wrx
I originally went to my mechanic to assess this noise. My mechanic said ac compressor clutch has to go to Subaru (warranty). Take it to them they replaced the ac compressor and SERP belt. This is still the same noise. Third (alleged) replacement. I have called. Gone...
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Review
#1535684 Review #1535684 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Warranty issue
1.7
Details
I am very unhappy with my recent service at Village Subaru 1. They stopped the detailing which I loved and was something I appreciated when I decided to buy a Subaru 2 I had two main reason I took my car in for service - Back up camera clamp was broken - Wire to rear...
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Review
#1620660 Review #1620660 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Poor customer service
Loss
$300
Preferred solution
Resume detailing and train staff to inform customers when work can’t be don’t and offer other solutions

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

Subaru Of America Reviews

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Subaru Of America reviews

Subaru Of America in Hallowell, Maine - NEVER buy a Subaru!!

1.0
Details
Subaru Of America - NEVER buy a Subaru!!
Subaru Of America - NEVER buy a Subaru!!
Subaru Of America - NEVER buy a Subaru!!
We purchased a new legacy In 2010 which now has 95,000 miles - the frame is rotted and not worth repairing!!!! We will NEVER buy a Subaru again!!!! And Subaru will not do anything even though this is EXACTLY same issues with older models!!
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Review
#1396850 Review #1396850 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Bad quality