Product: Subaru Of America Car Rating: 2 Stars Clear all filters (12 of 133 reviews match)
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1.7
Details
I am very unhappy with my recent service at Village Subaru 1. They stopped the detailing which I loved and was something I appreciated when I decided to buy a Subaru 2 I had two main reason I took my car in for service - Back up camera clamp was broken - Wire to rear...
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Review
#1620660 Review #1620660 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Poor customer service
Loss
$300
Preferred solution
Resume detailing and train staff to inform customers when work can’t be don’t and offer other solutions

Subaru Of America in Camden, New Jersey - Are all 2018 Outbacks lemons?

2.4
Details
according to the web, all the problems I am having with my Outback are common, as is Subaru's lack of response. Faulty windshields, faulty video/computer after many visits, faulty gas gauge, faulty sound system, dealer who won't give you an appointment for months. As a fan of Subaru for 30 years, it really does make me sad that I will never buy another one.
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Review
#1597205 Review #1597205 is a subjective opinion of poster.
Product
Subaru Of America Car
Pros
  • Subaru used to build quality cars
Cons
  • Subaru is avoiding responsibility for major problems
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • Windshields
  • Radios
1.5
Details
READ BEFORE EVER BUYING A SUBARU OR EVER CONSIDERING ON OWNING ONE. This is beyond absurd. The amount of customer care and customer service from this company (Subaru) (SOA) is negligible at best. I have worked so hard for a car that I never realized would cause me to...
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1 comment
RitzyFieldSpaniel569
#1748549

I have to disagree with you. I work for a Subaru dealer in the Midwest and I have seen Subaru help people who they should not have helped.

Whenever there has been "Gray Areas" Subaru has taken the side of the owner. A technician would disassemble the engine and inspect it.

If the wear is showing, then a receipt won't help. Buy a new car and only allow the dealer to service it and then you couldn't possibly be at fault.

Review
#1570823 Review #1570823 is a subjective opinion of poster.
Product
Subaru Of America Car
Cons
  • Horrible customer care
Reason of review
Bad quality
Loss
$6000
Preferred solution
Assume accountability and replace the faulty engine in my car.
Tags
  • Subaru customer service
  • subaru class action
  • Subaru dealer
  • Subaru Warranty
  • Wrx
2.0
Details
My car is stuck in kilometers per hour and I need to change it to miles per hour
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1 comment
RitzyFieldSpaniel569
#1748551

Did you look in the owners manual? I can help you through this if you can't figure it out. Send an email to hobbledugaga@yahoo.com and include your contact information.

Review
#1570633 Review #1570633 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Got disconnected
2.4
Details
I heard Subaru was very good but when I decided to buy a Jeep there(that was for sale on their lot) I felt that I was invisible. The total end price was more then I told them I wanted but I felt so rushed that I signed for it. They agreed to touch up a few paint spots...
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1 comment
Jeff Weiss
#1717104

Let me get this straight, you bought a used car and you are making a complaint about Subaru of America. Used cars are not usually perfect.

You should have looked the car over before you bought it. You are the fool in this scenario.

Review
#1459290 Review #1459290 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
1.7
Details
Non business hours? Really?? You guys brag about your loving the environment and how much you care. I could have blown up or my family could have been burned or even worse killed. This is my first Subaru and I love the car and reliability but I can’t beleive that you...
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Review
#1418723 Review #1418723 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Bad quality
2.0
Details
Bought a brand new subaru impreza, and for every free oil change the low oil light went off 2, 3,4 wks before due date. In the end or 4th oil change required an oil consumption test because less than two wks after. Oil change. Low oil light went off. Not kool. Not...
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Review
#1272885 Review #1272885 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Return, Exchange or Cancellation Policy
1.5
Details
I purchased my Subaru Impreza five days ago. I went to start my Impreza this morning day five and found that the infotainment screen is black. I have not even made the first payment for this vehicle. I did not take out the extended warranty and feel that I should have....
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Review
#1119615 Review #1119615 is a subjective opinion of poster.
Product
Subaru Of America Car
Cons
  • The
  • Vehicle maintenance
  • High pressure to purchase extended warranty
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.5
Details
Lets see, bought my wife a brz....nobody can fix the windows, that auto down when the door is open....they stay down. I'd be happy to disable it. Put a wallet on passenger seat n airbag is on like someone is there. Noisy lifters, that the dealer made nothing but...
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Review
#808734 Review #808734 is a subjective opinion of poster.
Product
Subaru Of America Car
Reason of review
Bad quality

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

Subaru Of America Reviews

  1. 113 reviews
  2. 93 reviews
  3. 75 reviews
  4. 54 reviews
  5. 30 reviews
Subaru Of America reviews
2.0
Details
I have always been a huge fan of Subaru. Growing up, it was my dream car. I finally get to the lot, drove THREE HOURS and see my new 2015 wrx sitting there all prettied up and ready to go. But now, I wish I would have chose something different. I am FUMING at the fact...
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2 comments
bobs2015
#1067288

What's a "barring?"

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Review
#737904 Review #737904 is a subjective opinion of poster.
Product
Subaru Of America Car
Pros
  • Safety standards
  • All wheel drive
  • Boxer engine
Cons
  • Mechanics
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Subaru dealer