Product: Subaru Of America Car Repair Clear all filters (39 of 39 reviews match)
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Took it to Herb Gordon Subaru to repair. They had the car all day and ran every test and could not find anything wrong. Of course I was paying per hour. I called Subaru and they would not help and said I have to take it to Subaru and I told them I just did and they...
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#944273 Review #944273 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Order processing issue

Subaru Of America Car Repair Review

My subaru tribeca has a recall on the hood latch. I took it to Romain in Evansville indiana in august. My car is not fixed and Roman is not returning my calls. Can someone please help?
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#937577 Review #937577 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Poor customer service
SEPTEMBER 20, 2016 AT 6:11 PM Subaru makes great cars but their car repair and service depts don't seem to understand customer service. I took my 2007 Outback in for an airbag recall. This was after several letters/emails from Subaru telling me about the recall but...
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#922677 Review #922677 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Subaru Of America Car Repair Review

1.0
Details
Poor customer service when i took my car in to have the annoying wind sound from my window fixed. Treated like i was ***. Told there was no problem. Service advisor VERY RUDE!!! Window still not fixed.
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#901593 Review #901593 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Poor customer service

Subaru Of America in Burlington, New Jersey - IMpreza still making strange noises

A couple of months ago we took our 2009 Subaru Impreza in for a loud hum coming from the wheels. Instead of trying to find the problem they sold us 4 new tires and an alignment for $700.00+ dollars. When my wife went to drop the car off she asked them if they could give her a ride they simply said no so my wife had to stay there while the work was done. The next day we picked up the car the humming noise was still there and as loud as ever. So we took the car back for the second time. This time the service techs told us that it was the wheel bearing on front right passenger side was bad so there went another $400+ dollars. We picked up the car and guess what the noise was still there. I called to them complaining and they asked us to bring it in for the third time. This time they said that it was two more wheel bearings were badand there went another $550+ dollars. I thought the third time would be the charm and for the first day it was. A new noise suddenly appeared when were driving to the Poconos on a Friday it was a loud banging noise so here we go I called the Subaru Service Center again and brought the car in for the forth time. This time I went for a test drive with the service tech and we could not get the car to make the noise. He put the car on the lift and discovered that the front axle boot was torn and the wheel hub was bad. They showed me the damaged axle. the odd thing was is that the damage was to the same passenger front side which was the side that the tech already did work on. They also showed it to my wife my wife was not happy this time it was going to cost over $800.00 to fix. My wife was in tears by then and she asked them to take the car off the lift so we could leave. One strange thing was is that they washed the car for us before we left. The car has never been the same since then. If we can't count on Subaru trained service technicians who can we count on. We would like for something to be done.
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#897617 Review #897617 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
inability to resolve mechanical issue with my Impreza
Loss
$1725
Preferred solution
Full refund
Tags
  • Customer Dissatisfaction

Subaru Of America - Car Repair Review from Brooklyn, New York

Subaru Of America - Car Repair Review from Brooklyn, New York
My car was serviced at a Riverhead Bay motors in Riverhead, NY. 1- My registration sticker was removed on accident because I was told they could've thought my car was a trade in. 2- the mechanic that worked on my car was negligent and broke pieces of my car. 3- my air conditioning dial will now not go all the way to cold. Worst costumer service they don't care about your car at all.
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#897460 Review #897460 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Bad quality

Subaru Of America in Manassas, Virginia - Service charges 50% more than parts department for replacement parts

Before taking our car in for a repair from our local Subaru dealership, we called for a quote on that repair. We were given the labor cost for the repair from the service department, then transferred to the parts department to get the cost of the parts. When we picked up the car, we found that the Service department charged 35 percent more than that same dealership parts department charges and what is shown on the internet, which confirmed the price quoted by the parts department. Why is Subaru punishing their loyal owners by charging significantly more for parts than if bought at the parts counter and taken to any other repair shop?
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#891140 Review #891140 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Pricing issue
Loss
$120

Subaru Of America Car Repair Review from Fort Lauderdale, Florida

1.9
Details
After 3 weeks. 2700 dollars In parts and labor. My problem was still not fixed. From day 1 I told the tech and service manager to please check my hill hold. And they assured me I didn't have one on my vehicle. Now after all this I argued with the tech and he kept saying I didn't and there's a button for it.(there isn't. It's just a feature) and call the service manager to check it like they said they would on day 1. And guess what? I do have it just like I said I did have one and i want it gone. Never going back to a dealership and this Subaru is being sold as soon as possible. Not knowledgeable at all there..
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#886148 Review #886148 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Bad quality

Subaru Of America Car Repair Review

Car has been in shop for a week still not fixed has a p0018 code they replaced sensor still no fix i work on cars for a living it has something to do with hydraulic cam timing not sensors car only has 13000 miles please call 607 333 4734
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#831325 Review #831325 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Poor customer service