Product: Subaru Of America Car Repair Clear all filters (39 of 39 reviews match)
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1.0
Details
Misdiagnosed a problem on my air conditioning. Said it was a compressor, sold me a new compressor. Air conditioner still didn’t work. After cost of $900.00 I brought it back and they disregarded me said it was working, but only sometimes just like before. I brought it...
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1 comment
Anonymous
#1720731

You probably need both and the condenser. If you lose a compressor it is often advised to replace most of the system this includes the Expansion valve, and Condenser.

With a failed compressor you run into what is called black death. If both the expansion valve and compressor go it is highly likely the condenser has a black goo in it from the lubricant used inside the compressor.

Review
#1597501 Review #1597501 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Pros
  • Owned 4 subarus
Cons
  • Frequently needs repair
  • Poor customer service
  • Worst customer service ever
Reason of review
Poor customer service
Loss
$900
Preferred solution
Price reduction
1.0
Details
Subaru Of America - Refused refund for incomplete service
We believe the original repair was a bait-and-switch or at least done in bad faith. A refund seems reasonable but even escalating to Subaru of America did not help; they sided with the dealer service center and would not refund our $190. In principle, this is very...
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Review
#1562295 Review #1562295 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Pros
  • All wheel drive
Cons
  • Customer service
  • Customer experience
  • Product design
Reason of review
Poor customer service
Loss
$195
Preferred solution
Full refund
Tags
  • dishonest
  • Communications bad
  • Subaru dealer
  • customer experience
  • Poor Service
  • Dealer Service
Came to Subaru to check on why my car is not starting properly while everything (all lights, radios, etc turns on fine). My service advisor seemed like he didn’t care to help and had an attitude each time I needed assistance. When I dropped off my car, I let him know...
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1 comment
Anonymous
#1624810

I repair industrial and commercial machinery and unfortunately can't allow myself to listen to the customer tell me that "such and such is fine". I'm not sure what you mean by "attitude" but I don't argue with anyone yet check everything myself anyhow. I will stay away from Subaru because I don't like anything Japanese.

Review
#1441976 Review #1441976 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Order processing issue
2.4
Details
I have a 2005 Subaru Legacy. It had a brake line corrosion recall in 2014. I took the vehicle to the dealer at 246,000 miles and undercoating spray was "completed to eliminate corrosion issues". This car is ONLY used in the winters and is garaged. In December 2018 I...
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Review
#1415764 Review #1415764 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Cons
  • How recalls are handled once the supposed work is complete
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

Subaru Of America in Lawrence, Kansas - Heating and air

My son has had big problems sues with his loss of air and heat. His Subaru Forster is 8 years old with 90,000 miles.
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Review
#1405745 Review #1405745 is a subjective opinion of poster.
Service
Subaru Of America Car Repair

Subaru Of America - Car broken during service

Called two days later to see what the status of my complaint doesn’t sound like anything is been done. Awaiting a call back from the representative
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Review
#1400271 Review #1400271 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Poor customer service
1.7
Details
I purchased a new 2018 Subaru Forester on August 31 from these people and on day 1, it had a radio problem, I took it in. They "analyzed" it and said they would get a new radio. I took it back in and they said they fixed it but THEY LIED! I have contacted them numerous...
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Review
#1392946 Review #1392946 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Cons
  • Service department and the warranty work on a new car
Reason of review
Poor customer service
Loss
$1500
1.5
Details
We have always wanted this car and although we like it we can't stress our disappointment with the service being provided to us. Having the item on back order can only tell us that this is a manufacture defect item and that there may be others owners of the 2018...
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2 comments
Anonymous
#1615165

I have the same problem paying for my new outback but not driving it cause of the back order. So disappointed bought a new car to avoid this problem.

This part needs a recall! Take the car back!

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Review
#1392229 Review #1392229 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Pros
  • Will be able to provide feedback later
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • 2018 Outback Radio camera
1.0
Details
This car was purchased used for my teenage daughter with expectation that subaru is the safest car. Within months of the purchase the break line leaked and no brakes. My daughter spent all of her hard earned money to get them fixed. Within days we saw a recall on the...
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Review
#1387239 Review #1387239 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Cons
  • To many recalls and no compassion
Reason of review
Poor customer service
Preferred solution
Full refund

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

Subaru Of America Reviews

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Subaru Of America reviews

Subaru Of America in El Paso, Texas - Problem with a dealership

2.1
Details
Dealership is avoiding me. I bought a used vehicle with issues that the dealership promised to fix and also fix terribly wrong. I have purchased my last two vehicles from Subaru and this one will be the last!
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Review
#1385585 Review #1385585 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Bad quality