Product: Subaru Of America Car Repair Rating: 2 Stars Clear all filters (8 of 39 reviews match)
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2.4
Details
I have a 2005 Subaru Legacy. It had a brake line corrosion recall in 2014. I took the vehicle to the dealer at 246,000 miles and undercoating spray was "completed to eliminate corrosion issues". This car is ONLY used in the winters and is garaged. In December 2018 I...
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Review
#1415764 Review #1415764 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Cons
  • How recalls are handled once the supposed work is complete
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
1.7
Details
I purchased a new 2018 Subaru Forester on August 31 from these people and on day 1, it had a radio problem, I took it in. They "analyzed" it and said they would get a new radio. I took it back in and they said they fixed it but THEY LIED! I have contacted them numerous...
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Review
#1392946 Review #1392946 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Cons
  • Service department and the warranty work on a new car
Reason of review
Poor customer service
Loss
$1500
1.5
Details
We have always wanted this car and although we like it we can't stress our disappointment with the service being provided to us. Having the item on back order can only tell us that this is a manufacture defect item and that there may be others owners of the 2018...
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2 comments
Anonymous
#1615165

I have the same problem paying for my new outback but not driving it cause of the back order. So disappointed bought a new car to avoid this problem.

This part needs a recall! Take the car back!

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Review
#1392229 Review #1392229 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Pros
  • Will be able to provide feedback later
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • 2018 Outback Radio camera

Subaru Of America in El Paso, Texas - Problem with a dealership

2.1
Details
Dealership is avoiding me. I bought a used vehicle with issues that the dealership promised to fix and also fix terribly wrong. I have purchased my last two vehicles from Subaru and this one will be the last!
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Review
#1385585 Review #1385585 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Bad quality
1.5
Details
My husband and I have been proud owners of a Subaru vehicle since 2006. In 2012 we liked the brand so much we traded it our 2006 for a 2012 model. Now comes the sad ugly truth. We live in Corpus Christi Texas and have had to rely on the Subaru service center here for...
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Review
#1334366 Review #1334366 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Bad quality
1.8
Details
I would like to tell you all about my subaru story and how they treat there customers. I brought my 2015 wrx in for emissions recall 2 weeks later my engine blows up.. subaru paid for the tear down of the engine, but hung me out to dry on the rest so I had to pay...
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2 comments
Anonymous
#1751668

Dealing with her now. Very Unprofessional and not helpful in any form.

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Review
#1194587 Review #1194587 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Cons
  • Subaru customer service
Reason of review
Poor customer service
Loss
$3400
Preferred solution
Full refund

Subaru Of America - Called customer support about warranty repair

2.3
Details
My Outback windshield glass cracks for no reason. Called dealer to get warranty repair but the earliest available appointment is 8 days later. Not feel safe to drive the car since the crack is about 1 foot long. Dealer refused my request to get earlier appointment. The dealer is Livermore Subaru in Livermore, California. Called Subaru head office and waited for about 4 minutes. I left phone number to get call back. It never happens. This is very bad. They don't care about driver's safety. I had hard time to get maintenance service appointment at this dealer also.. It will take more than 10 days. This is the only Subaru dealer in 30 miles radius from my house. It becomes very painful to have my car service at this dealer.
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Review
#1018595 Review #1018595 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
get the repair right away as this is a safety issue
Tags
  • Windshield Glass Crack

Subaru Of America Car Repair Review from Fort Lauderdale, Florida

1.9
Details
After 3 weeks. 2700 dollars In parts and labor. My problem was still not fixed. From day 1 I told the tech and service manager to please check my hill hold. And they assured me I didn't have one on my vehicle. Now after all this I argued with the tech and he kept saying I didn't and there's a button for it.(there isn't. It's just a feature) and call the service manager to check it like they said they would on day 1. And guess what? I do have it just like I said I did have one and i want it gone. Never going back to a dealership and this Subaru is being sold as soon as possible. Not knowledgeable at all there..
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Review
#886148 Review #886148 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Bad quality

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

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