Product: Subaru Of America Car Repair Rating: 4 Stars Clear all filters (2 of 39 reviews match)
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Subaru Of America in Massillon, Ohio - Customer service problem

4.3
Details
My 2011 forester failed an oil consumption test. The engine was replaced and now it has a bad knock that is getting worse than it was whrn the engine was replaced. I took my car to Waikem Subaru again. They said that the noise is the timing chain tensioner that makes noise until oil pressure builds up. However, the noise has gotten worse. The knock is louder. Please contact me at 330 949-2223 Thank You Monica Fernandez
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#1110335 Review #1110335 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Bad quality

Subaru Of America - Outstanding Service, but......

4.4
Details
When I agreed to purchase my certified used 2014 Forester, the deal breaker was to get all fluids, belts, brakes, and tires replaced even though the car had only 22, 600 miles on it. Yesterday, after an oil change, I was informed that my rear brakes are down to 6mm and front brakes have the like new 8mm remaining. Huh? I only drove 13,000 miles on them since I purchased it. I questioned the service manager, and sure enough, after looking up my certification/inspection documents, the front brakes had 8mm (therefore they were not replace) and the rears had 6mm (therefore they were not replaced, as per manufactures specs/guidelines. Well this was not the deal I requested and promised. I requested new brakes all around. Obviously I was deceived. So after a lengthy discussion with service manager, he offered me two free oil changes to make it right. Well that's OK, but still isn't right. The principal is that I was promised one thing but received something different. To me that's deception/fraud. I understand it was within certification specs, but that was not the deal that was promised. Was it intentional. Probably not, but I do believe that my salesman did not communicate this to the tech prior to certification, or my salesman did not want to create any "waves". Regardless, it was wrong. Otherwise, I have nothing but praise for the past experiences I've had at this dealership. Their "customer first" motto is embedded well within it's entire organization. I hope it continues.
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Review
#1104485 Review #1104485 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Pros
  • Customer first attitude
Reason of review
Read comments
Loss
$350
Preferred solution
Let the company propose a solution

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

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