Product: Subaru Of America Car Repair Clear all filters (39 of 39 reviews match)
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Subaru Of America in Fullerton, California - Disconnected call

1.0
Details
Call got disconnected. Dealership holding car and dont agree to charges
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Review
#1379460 Review #1379460 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Problems with payment
I purchased my vehicle 2013 Subaru Forester VIN JF2SHAEC2DH440627 in August 2015 and was not notified by Carmax that there was an issue with the vehicle, this being said We had noticed that we had to put oil in every other day and still do. Also, my catalytic converter...
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1 comment
Anonymous
#1575793

Starting about 2013 Subarus have had oil consumption problems due to use of low friction piston rings and low weight oil. This causes oil to blow past the rings (raising oil consumption) and dumping oil into the catalytic converter (shortening its life span). Subaru settled class action over oil consumption in 2016 and 2013 was one of the years that Subaru agree to fix the engines

Review
#1370096 Review #1370096 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Cons
  • Repairs and suggested resolution
Reason of review
Bad quality
Loss
$3300
Preferred solution
Let the company propose a solution
1.0
Details
y first visit to the mid Hudson Subaru service department was for a ticking engine noise. My car sounds as if it were a deisel truck. The idle is extremely loud. The Subaru technician told me that noise "will go away at 3,000 miles when the computers sync up." - The...
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Review
#1368065 Review #1368065 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Bad quality
Preferred solution
Full refund
1.5
Details
My husband and I have been proud owners of a Subaru vehicle since 2006. In 2012 we liked the brand so much we traded it our 2006 for a 2012 model. Now comes the sad ugly truth. We live in Corpus Christi Texas and have had to rely on the Subaru service center here for...
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Review
#1334366 Review #1334366 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Bad quality
3.0
Details
I own two Subaru Legacy models 2010 and 2011 and there is a defect industry from the factory and when I asked the agent once the problem did not find a permanent solution other than the traditional solution is to heat the piece and fix it manually and there are no...
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Review
#1321182 Review #1321182 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Poor customer service
Took about 6 months to replace the engine. They did 3 consumption tests that failed. And kept refusing to replace the engine until I complained. After the engine was replaced the check engine light kept coming on. Now the engine is really loud on start up which they...
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Review
#1311500 Review #1311500 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Poor customer service
First,let me say,I have owned 4 subaru vehicles over the years and have loved them all! However,my current 2009 Forester has had 2 major issues this last calendar year. I realize it is 10 years old and I expect there will be aging problems. The first was replacement of...
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Review
#1301023 Review #1301023 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Pricing issue
Preferred solution
Price reduction

Subaru Of America - Forgetting to order my part

3.3
Details
I took my 2013 xv in for a check engine light. The tech suggest a new coil. Was told they would order it, but I called at the end of the week waited 4 days and they never ordered the part. Now I have to wait another week.
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Review
#1271176 Review #1271176 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Order processing issue
1.8
Details
I would like to tell you all about my subaru story and how they treat there customers. I brought my 2015 wrx in for emissions recall 2 weeks later my engine blows up.. subaru paid for the tear down of the engine, but hung me out to dry on the rest so I had to pay...
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2 comments
Anonymous
#1751668

Dealing with her now. Very Unprofessional and not helpful in any form.

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Review
#1194587 Review #1194587 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Cons
  • Subaru customer service
Reason of review
Poor customer service
Loss
$3400
Preferred solution
Full refund
1.4
Details
Subaru Of America - Negligence of car service
Subaru Of America - Negligence of car service
Friday 2/9/2018 I went to drop off my car because of the howling noise that I hear when I start up in the morning and also I’m due for oil change. I was st work the next day and said car is ready and told me about the recommendations. I asked my mom and dad to pick it...
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Review
#1187546 Review #1187546 is a subjective opinion of poster.
Service
Subaru Of America Car Repair
Reason of review
Bad quality