Product: Subaru Of America Customer Care Clear all filters (61 of 61 reviews match)
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I HAD NO IDEA OF WHAT IS GOING YOU WITH THE JARGON FILLED COMPLEXITY CALLED A SERVICE LINE FOR SOMETHING. ALL THERE IS ARE LEGAL RULES! HOW ABOUT SOMETHING AN 80 YEAR OLD CAN UNDERSTAND. YOU GUYS HAVE LIFTED OFF TO ANOTHER WORLD WITH ALL THIS DIGITAL CALL HERE CALL...
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Review
#1391212 Review #1391212 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • dishonest
2.7
Details
Eyesight part back order going on 60 days for my 2016 Outback. I have no speed control,lane change assist,etc for my $3000 EYesight investment. Part ordered 9/20. VDC module # 27596AL03A. They want me to trade in with this kind of service? The issue here is they have a...
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Review
#1389061 Review #1389061 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Order processing issue
Loss
$3000
Preferred solution
Let the company propose a solution
Norwalk, CT sold a car fro under my nose.. I'm so upset, This was for my 16 year old son. I waited 3 hours for an approval on a vehicle that I was interested in and was told I couldn't get a loan for a less expensive car.yesterday 9/29/2018. they did a approval for a...
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Review
#1369764 Review #1369764 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Cons
  • Sneaky
  • Lied about price of car
  • Negligence and disregard
Reason of review
Poor customer service
Preferred solution
I'd never buy from you! My first and last experience.. that was below the belt
Tags
  • fradulent advertising
  • Subaru dealer
  • Poor Handling
Yesterday I received a package from Subaru Customer Retailer Services that included a Roadside Emergency Kit and a nice insulated drinking mug. Thank you very much...I hope I never need the kit, but it's nice to know I have one if the need arises. I think I told...
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Review
#1356244 Review #1356244 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Good customer service

Subaru Of America in Brandon, Mississippi - Issues with Subaru service center

2.6
Details
Put a band aid on some serious issues, and have not followed up with several other issues that were supposed to have been fixed. This is going on a month now, still no resolve.
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Review
#1352364 Review #1352364 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Damaged or defective
Your phone number is awful. Always busy, no call backs, hang ups, very disappointed with Subaru, for 12 years I have bought over 6 new Subaru's and now I plan to go elsewhere. My latest has had problems, 5 moths old, and your customer service department does not take...
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Review
#1352309 Review #1352309 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • Subaru customer service
I plan on contacting the home office but I was in a parking lot an hour away from home...car full of groceries...I could not put car in drive or reverse...called the 800 number on windshield got a tow guy to come 45 minutes later...the service gal in Clarksville told...
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Review
#1350375 Review #1350375 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Pricing issue

Subaru Of America in Houston, Texas - Tech support

No help offered due to policy. If a person is stranded and no dealers near by then you are screwed.
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Review
#1342021 Review #1342021 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service
5.0
Details
I just want to thank mr Ralph for a job well done .for helping me achieve my dream car i was looking for.he deserve a 5 star .rating . Most excellent customer service. Jn/nj
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1 comment
Anonymous
#1542413

I still would Iike to know why they won’t enable Apple CarPlay in the 2018 Forrester. StarLink sucks about as bad as it can get.

Please update the software or replace the head units. Every other 2018 Subaru model has CarPlay.

Bring it to the Forrester please! Otherwise Subaru is the best.

Review
#1333016 Review #1333016 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Good customer service
My wife and I recently purchased a 2018 Subaru Outback from the Fort Walton Beach dealership. I was charged a $799 "Predelivery Service Charge" . For that charge they were supposed to "adjust the vehicle"....but they did not do a proper job. The roof racks had been...
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Review
#1332219 Review #1332219 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Not as described/ advertised
Loss
$799
Preferred solution
Let the company propose a solution