Product: Subaru Of America Customer Care Clear all filters (0 of 18 reviews match)
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Subaru Of America - Issues with Subaru service center

Put a band aid on some serious issues, and have not followed up with several other issues that were supposed to have been fixed. This is going on a month now, still no resolve.
2.6
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Customer service
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Subaru Of America Customer Care
#1352364
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Your phone number is awful. Always busy, no call backs, hang ups, very disappointed with Subaru, for 12 years I have bought over 6 new Subaru's and now I plan to go elsewhere. My latest has had problems, 5 moths old, and your customer service department does not take...
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Subaru Of America Customer Care
#1352309
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Subaru Of America - Tech support

No help offered due to policy. If a person is stranded and no dealers near by then you are screwed.
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Subaru Of America Customer Care
#1342021
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Subaru Of America - SOA has the worst reps
I have a 2018 crosstrek...I have been concerned about my oil temps in the car..I contacted the local dealer and they have no clue on what the normal temp should be...so I contacted SOA on this...after a few months of calls they finally tell me it should not go over 247...
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2.2
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Subaru Of America Customer Care
#1305934
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Subaru Of America - Matt was amazing

Starlink and roadside assistance couldn’t find me in system no matter what they put in. Matt helped me and found me immediately and was able to solve my problem. He is so great. Thank u Matthew.
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Subaru Of America Customer Care
#1239592
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Subaru Of America - Worst customer service ever

I contacted them I got a person who had no idea on what he was doing he said he would have his boss contact me that was a week ago None of my questions and or concerns were answered no helpful information provided, by either party Still playing the waiting game bottom line they dont care
2.2
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Location
Price Affordability
Product or Service Quality
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Subaru Of America Customer Care
I liked
  • Product
I didn't like
  • Customer service representative
#1196984
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All service advisor at the service office has problem and hate Latino people, just today got bulling for the 3rd time, because speak English with accent. I bought my Subaru back 2014 and since my first service I got bulling from all service office, after that my...
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aliens_amoung_us
aliens_amoung_us

How exactly were they bullying you? If they ask you to repeat yourself, or to speak more clearly, that isn't bullying. Some people from other cultures find it difficult to und...

4.3
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Subaru Of America Customer Care
#1072191
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May 24th, 2017 Dear Subaru management, Today, I called Subaru of American National Contact Center at 1-800-782-2783 and received the shock of my life: Subaru Corporation does not feel any sense of customer loyalty to their life long Subaru owners.There is zero customer...
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Anonymous
Anonymous

The Touring Model comes with the new low profile side rails. The cross bars were a part of the "popular package #5A", which also included splash guards, all weather floor mat...

Anonymous
Anonymous

How could you miss something as obvious as missing cross bars when you bought the car?

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Subaru Of America Customer Care
I didn't like
  • Rack on 2017 touring outback
#1052555
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Recently I took my 1st Subaru to finally have the recall airbag replaced.While there I asked for a few other items that I wanted to address. I gave Mark, at Stivers Subaru a poor review as he blatantly charged me for something that very obviously was NOT DONE. Today I...
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2.6
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Subaru Of America Customer Care
#1029239
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I encouraged my elderly mother to buy a subaru.She's still physically and mentally capable of driving, but I wanted her to get a safe car, plus I knew people with great subaru experiences. She bought a repro crosstrek with less than 1000 miles on it. It can with only a...
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Subaru Of America Customer Care
I didn't like
  • Customer service
#1005971
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