Product: Subaru Of America Customer Care Clear all filters (13 of 13 reviews match)
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Subaru Of America - Worst customer service ever

I contacted them I got a person who had no idea on what he was doing he said he would have his boss contact me that was a week ago None of my questions and or concerns were answered no helpful information provided, by either party Still playing the waiting game bottom line they dont care
2.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
Subaru Of America Customer Care
I liked
  • Product
I didn't like
  • Customer service representative
#1196984
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All service advisor at the service office has problem and hate Latino people, just today got bulling for the 3rd time, because speak English with accent. I bought my Subaru back 2014 and since my first service I got bulling from all service office, after that my...
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aliens_amoung_us
aliens_amoung_us

How exactly were they bullying you? If they ask you to repeat yourself, or to speak more clearly, that isn't bullying. Some people from other cultures find it difficult to und...

4.3
Product
Subaru Of America Customer Care
#1072191
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May 24th, 2017 Dear Subaru management, Today, I called Subaru of American National Contact Center at 1-800-782-2783 and received the shock of my life: Subaru Corporation does not feel any sense of customer loyalty to their life long Subaru owners.There is zero customer...
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Anonymous
Anonymous

The Touring Model comes with the new low profile side rails. The cross bars were a part of the "popular package #5A", which also included splash guards, all weather floor mat...

Anonymous
Anonymous

How could you miss something as obvious as missing cross bars when you bought the car?

Product
Subaru Of America Customer Care
I didn't like
  • Rack on 2017 touring outback
#1052555
Reply to reviews
Recently I took my 1st Subaru to finally have the recall airbag replaced.While there I asked for a few other items that I wanted to address. I gave Mark, at Stivers Subaru a poor review as he blatantly charged me for something that very obviously was NOT DONE. Today I...
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2.6
Product
Subaru Of America Customer Care
#1029239
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I encouraged my elderly mother to buy a subaru.She's still physically and mentally capable of driving, but I wanted her to get a safe car, plus I knew people with great subaru experiences. She bought a repro crosstrek with less than 1000 miles on it. It can with only a...
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Product
Subaru Of America Customer Care
I didn't like
  • Customer service
#1005971
Reply to reviews
I have given them all of the proof of the maintenance record, and they sent it to the Subaru of America to get approval for warranty work. I have waited patiently for 4 weeks for dealer to get back to me, but they have not been very communicative with me. So,...
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1.0
Product
Subaru Of America Customer Care
#934280
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I own a 2006 Subaru Forester purchased from Morristown Subaru. This is my third forester and in the past happy with the service. When I purchased car from this dealer they included lifetime free oil change. They now stated only 2 free oil changes per year and charged...
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Anonymous
Anonymous

I just read my contract, and it clearly states that you get free oil changes for life, and "at least 2" if you do not reach the recommended number of mileage driven. I plan t...

Product
Subaru Of America Customer Care
#912131
Reply to reviews
As other consumers of this brand of vehicle, I too had a horrific time regarding the phone customer service "team". I figure they have maybe 5 people to answer the phones of consumers based on wait times ( 30 min.+ wait time) Also, I don't appreciate being told by a...
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2.4
Product
Subaru Of America Customer Care
#910044
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I went to the subaru dealership for a test drive.A dealer over there tells me they are so confident that they wont even let anyone drive there cars before doing some deal to buy. I left that dealership and checked for test drive appointment online there were options to...
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1.0
Product
Subaru Of America Customer Care
I didn't like
  • Worst test drive experiance
  • Worst dealers
  • Worst customer service
#893722
Reply to reviews
I later contacted their corporate location Subaru of America and still could not get an answer or help in resolving the problem. they go on and on about how they care about their customers and their great service but never put their money where their mouth is. I was...
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1.0
Product
Subaru Of America Customer Care
I didn't like
  • Service
#892700
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