Product: Subaru Of America Customer Care Rating: 1 Star Clear all filters (9 of 61 reviews match)
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1.0
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Update by user Nov 08

Subaru agreed to buy this truck back. Finally, today is the day I am returning the Subaru Ascent and will be signing paperwork for them to buy this car back from me.It's been a long process but I am satisfied with the outcome. Crystal who helped me throughout this...

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#1663849 Review #1663849 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Subaru Of America - Very poor customer services
Subaru Of America - Very poor customer services
Subaru Of America - Very poor customer services
On 06/28 I came to St. Peters Lou Fusz for estimation on painting that was coming off from 6-month-old Cross trek. Jeff Frazier assisted me and took a car for paint estimation that he has to submit for Subaru of America for approval (which is absurd that it would be...
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2 comments
Anonymous
#1715867

The Great Pumpkin wanted his skin back. I can't tell from the photos whether bare metal has been exposed or the primer coat ; that would likely determine the source of the problem.

Most of the online comments condemn the orange so it's probably the problem. But if that's bare metal exposed, the problem is either the surface prep, primer, or friction from a malfitting component.

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#1585906 Review #1585906 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service
1.0
Details
I wanted to let you know how we were treated today and one of our families reasons for buying a Subaru from Dulles Motor Cars was based on the value you provide by offering free oil changes and inspections for life. My wife brought it in today June 20, 20019 and was...
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Review
#1564089 Review #1564089 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Pros
  • Subaru vehicles
Cons
  • Dealer
Reason of review
Poor customer service
Loss
$9000
Preferred solution
Let the company propose a solution
Tags
  • No Honor Or Commitment To Customer
1.0
Details
Dear Sir: Brought in my 2018 Outback for a problem noise under the hood in September. Might be suspension or steering. Had three separate service appointments. Did without car for at least 6/ days. No loaner offered. Final insult, senior mechanic says the noise in the...
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1 comment
h.kitchener
#1634302

You can take your car to another Subaru dealer and have that dealer's mechanics check it out. I assume it is still under warranty.

I had a really bad Buick dealer's service department in my town but got the thing fixed by taking it to another dealership in a nearby town.

Since it appears Subaru corporate also doesn't care, probably best to buy another brand next time. Why give Subaru your business?

Review
#1454436 Review #1454436 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service
Loss
$1
Preferred solution
Trying another dealer. Subaru of Morristown NJ is indifferent and incompetent. ( except for Robert)

Subaru Of America in Cherry Hill, New Jersey - Bad customer service with Type RA

1.0
Details
Bought the type RA, was promised a list of exclusive parts. Hardly any parts are exclusive. We emailed multiple people from Subaru of America over a 3-5 month period and no action was taken. Please read attached PDF. http://type-ra.info/petition/
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Review
#1431306 Review #1431306 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service
1.0
Details
I bought a brand new suv, paid in full, and found a small, tiny problem (a 20 or 30$) fix, the next day. I told them right away and they have been giving me the run-around ever since. They havent gotten back to me and ignore my request. The customer service on Maui is...
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1 comment
Anonymous
#1526039

With your attitude, I'd be glad to get rid of you, too. You aren't very nice and you don't know how to complain properly ; all you've done is call, call, call. Last I heard, Hawaii was, for some reason, a state of the USA ; why not buy an American car instead of one of those silly little oriental things ?

Review
#1313073 Review #1313073 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Cons
  • Once they got my money they wash their hands of me
  • Im so upset
Reason of review
Poor customer service
Loss
$30
Preferred solution
Deliver product or service ordered
1.0
Details
I have given them all of the proof of the maintenance record, and they sent it to the Subaru of America to get approval for warranty work. I have waited patiently for 4 weeks for dealer to get back to me, but they have not been very communicative with me. So,...
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Review
#934280 Review #934280 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Warranty issue
Loss
$18000
Preferred solution
Deliver product or service ordered
Tags
  • Fraudulent offers
  • Subaru Warranty
  • Wrx
  • 2015 subaru
1.0
Details
I went to the subaru dealership for a test drive.A dealer over there tells me they are so confident that they wont even let anyone drive there cars before doing some deal to buy. I left that dealership and checked for test drive appointment online there were options to...
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Review
#893722 Review #893722 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Cons
  • Worst test drive experiance
  • Worst customer service
  • Worst dealers
Reason of review
Poor customer service
Tags
  • Subaru dealer

Subaru Of America in Lake Forest, California - Subaru Poor service

1.0
Details
If you buy a Subaru you better make sure the car is equipped as purchased before you pay for it. Once you leave as I did at their Costa Mesa California dealership they never return your calls or full fill the promised add on's. I later contacted their corporate location Subaru of America and still could not get an answer or help in resolving the problem. they go on and on about how they care about their customers and their great service but never put their money where their mouth is. I was totally ripped off and suggest you find a automobile with a good service record not just talk
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Review
#892700 Review #892700 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Cons
  • Service
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund

Contact Subaru Of America Customer Service

Mailing Address:
Subaru of America, Inc.,
P.O. Box 9103 One Subaru Drive
Camden, New Jersey 08101
United States
Phone:
(800) 782-2783
All Subaru Of America Contacts

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