Product: Subaru Of America Customer Care Clear all filters (61 of 61 reviews match)
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couldnt even gwt to talk to customer service only spoke in spanish thats number u gave me. my car moved out of park when firward dragging me with driver door n running over a bush in yard. looked online here it shows recall fir 3.6r liter but not 2.5i seriously this...
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#1549702 Review #1549702 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service

Subaru Of America - SUBARU...Never again

We purchased a 2019 new Cross trek, before signing and buying the car we were treated fantastic, and after taking delivery of the car West Herr Subaru, Orchard Park NY they didn't want to know us it seemed. we were to receive a $35.00 gift card for the test drive, after several calls, text and two e mails to our dealership we have decided to stop pursuing the gift card as its not longer a GIFT !!! As this will be our one and only Subaru purchase, my personal advise......don't walk, run from this company as they do not stand behind what they say. P.S. we were never treated like this at the Mercedes Benz dealership AFTER our purchases. Rob
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#1538430 Review #1538430 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Subaru Of America - Customer Service Issue

I need to speak to a human to take care of my issue.
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#1530407 Review #1530407 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service

Subaru Of America in Clarkdale, Arizona - You have the worst customer service ever

I wanted to go paperless with my account. I have been trying to speak to someone from your billing department however your automated system does not allow that option. If you want me to continue making payments then you will have to send me statements to my home address.
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#1529816 Review #1529816 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service

Subaru Of America in Camden, New Jersey - Local dealership can’t fix problem

“Customer service number doesn’t allow me to talk to anyone”
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#1507269 Review #1507269 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service

Subaru Of America in Great Falls, Montana - Can't perform recall service for at least 2 months

Received notice for passenger air bag recall and local dealer (Lithia Subaru in Great Falls Montana) said they wouldn't do any recall service for at least 2 months
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#1504992 Review #1504992 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service

Subaru Of America - Information

5.0
Details
Subaru of America was great on answering all my questions regarding a replacement key for my older Subaru
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#1477369 Review #1477369 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Good customer service

Subaru Of America - Fuel Mileage Issue

2.5
Details
Since I had the short block replaced as a result of excessive oil consumption my fuel mileage has gone from an average of 26mpg down to 17 mpg. the dealer says to wait until the gas formula changes this summer. I contacted customer support who said they contacted the dealer and they are not getting any codes and don't know why the decrease in mileage and because the dealership says its the gas then that is what is probably the problem. I've had the car for 6 years and not until the short block was replace did I have had this problem.
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#1475826 Review #1475826 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Experience at Stivers Subaru: The service representative was Rude and Mumbled under her breath that I didn't make an appointment. I told her I am willing to leave the car and come back at a later date. It felt like everything was so negative. Constantly reiterating...
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#1475124 Review #1475124 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service

Subaru Of America - Subaru Corp NJ helped out

Had Ongoing trouble with Voice command/Nav not working, Oct 2018.. 4 Months long , dealership Willians Subaru Clt kept blowing me off, Called Corp HQ, had a supervisor of Customer Service deal with the issue , it took 12 Days to resolve with his help. I Do think Subaru Corp wants to keep customers, Some Dealerships seem to care less about the Customer. Im Well Pleased with my response from Subaru. Im planning on going to South Blvd Subaru in Clt from now on.
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#1474889 Review #1474889 is a subjective opinion of poster.
Service
Subaru Of America Customer Care
Reason of review
Poor customer service